Posterstore Opiniones 744

TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Ver más

Valorada con 5 estrellas sobre 5

I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Ver más

Valorada con 4 estrellas sobre 5

Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Ver más

Información sobre la empresa


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

744 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

J ai acheté il y a plus de 4 semaines

J ai acheté il y a plus de 4 semaines. Je n ai toujours pas été livré. Arnaque. J avais pourtant d autres achat à faire avec vous da s le futur. Domage. Je vais devoir déclarer comme fraude auprès de ma compagnie de crédit.

2 de febrero de 2025
Logotipo de Posterstore

Respuesta de Posterstore

Hi Josée,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur.

In this case, 4 weeks is a highly unusual time for the order to not arrive. We kindly request that you please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

Valorada con 2 estrellas sobre 5

Lost package then broken frame

I ordered a frame at the beginning of January. After two weeks of waiting I wrote to the company multiple times, they finally answered me after two weeks of waiting. They said my package was lost so they send me another one. It arrived pretty quickly but when I opened it I found out the corner and the « glass » what broken !!! I’m tired of dealing with this crap. I have to say the quality is not impressive (same or lower than IKEA). The reason im giving 2 stars and not 1 is that the second time they send it it arrived quickly.
I just wrote them about the broken frame. We’ll see how they handle it.

22 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Same quality as ikea

The quality of the picture frames i purchased is really no better than ikea but for a significantly higher price. Half the order came on time and the other half took twice as long as quoted.

26 de enero de 2025
Valorada con 4 estrellas sobre 5

Nice quality poster

I like my posters. The colours are not as rich or intense as appeared on the website photo, but they are quite nice.

26 de enero de 2025
Valorada con 1 estrellas sobre 5

Delivered a week late and missing an item

Delivered a week late. Contacted about not receiving item on time and told it was on its way. When delivered it was missing an item. Tried to contact the company 4 times and no response about missing item until making a claim with payment company due to no contact for reimbursement of missing item.

5 de febrero de 2025
Logotipo de Posterstore

Respuesta de Posterstore

Hi,

We sincerely apologize for the delay in the delivery of your parcel and for the missing item! We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

We can see that our customer service team had reached out by email regarding this issue. We are very sorry to hear that you have not received this! We will have our team reach out again to ensure that the issue has been resolved. Please check the spam and promotions folder of your email in case this is sent to the wrong inbox.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

Valorada con 1 estrellas sobre 5

Terrible Quality

The shipping was extremely delayed. The customer service response time was horrible. I had to email three times before they got back to me. When the product finally arrived, it is extremely cheap quality. Gaps in the frame corners and scratches on the acrylic.

23 de enero de 2025
Logotipo de Posterstore

Respuesta de Posterstore

Hi Jessica,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Valorada con 5 estrellas sobre 5

Great customer service

The poster store messed up my order, I contacted them and within 2 days the correct order was shipped. Very prompt!!! Overall very impressed!!

21 de enero de 2025

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