Practice Better Opiniones 

It's difficult to get timely accurate answers from customer service

Practice Better is so easy to work with. Programs, packages, services, all are simple to set up with multiple options including payment plans, time frames for packages, and forms. And any time I need help setting up any part of my practice I can search the help center and detailed instructions are readily available.

Tedious to use as EMR.
1. Poor support. No way to ask a question and get an answer. AI support is not intelligent.
2. No way to go into a note and revise once signed. All other EMRs allow you to do that while making a note that the note was amended.
3. In real life I am often rushing to finish a note, get it signed and move onto whatever in real life I am late for. Your EMR punishes me one of two ways:
(a) If I check "share note" at top then it does not automatically save my progress and I am in danger of losing work;
(b) if I don't click "share note" and frequently click "Save" as I am working, then when I rush to finish the note I often forget to share. In every other EMR I have used (several) I would reopen the note and change it or amend it and resign. Since I can't do that I have to duplicate the note and fix it to look like the first. BUT when I duplicate the note, not everything (documents, protocols, tasks) comes with it. So I have to reload them up which - when you have 20 attached protocols - takes FOREVER.
4. Orders have to be entered twice - once in the note and again as a task. Tasks don't show up in the note.
5. The ability to make courses is difficult.
It takes me HOURs to do one visit note.
6. Links to Stripe take days to post into account. No ability to link to Square where I have had my billing for years.

I like and appreciate being able to set up Zoom support meetings.
Many forms are not well integrated, have to open and click back and forth. Patients find the experience working with the app to be very challenging even with written and youtube tutorials.
I would love to see a provider user experience using AI to format the SOAP note, pull in lab data, current meds and supplements.
Would also like to have CGM as an integration.

Customer service is amazing and the live webinars are so helpful. The available programs also give clinicians a boost to what other options are available to progress.

I would very much like to be able to personalize forms (e.g. fill out parts of the form for a client) for them to sign it.

Having the system verify the client's time zone based on the address would be helpful.

Sharing documents to third parties would also help me stay with your company longer .

Practice Better is such an amazing platform for managing clients! 🙌 It keeps everything together in one place, from appointments and client notes to questionnaires, recommendations and follow-ups. It makes the whole client journey feel so much more organised, professional and seamless — a real game changer for a growing Functional Nutrition practice! 💚✨

As a solo practitioner there are many options for all in one platforms and I feel like I had demos with them all but Practice Better was in a class of its own. Great community, educational webinars, resources and ability to build out your platform to meet your needs.

Everything in one place

Easy to use - thank you!

I find the platform intuitive and easy to use.

Learning how to schedule and book appointments for patients

Overall, I think Practice Better is a great platform and there’s a lot I really love about it. However, there are a few things that stop it from being perfect for me.

One of the biggest things is the weight and measurement progress tracker. The way the graph is displayed isn’t very visually appealing or motivating for clients because you can’t customise the weight range. It always starts from zero, which doesn’t make much sense because obviously no client weighs zero! Being able to adjust the range would make progress and changes much easier to see visually, especially when those smaller changes matter.

Another limitation is not being able to easily change certain metrics between kilograms and pounds. When you work with clients from all around the world, having more flexibility around units of measurement would make the platform much more user friendly.

So I’m sitting at about 50% love it, 50% frustrated by it. It’s a great platform with so much potential, but improving these little things would make a HUGE difference to the client experience.

I paid for ECPS in April. Finally got someone to help weeks ago, and I still cannot prescribe Testosterone to my patients. Rcopia sees my ECPS token, but PB will not acknowledge my ticket. I have emailed numerous times asking to escalate. Problem is you cannot get a resolution by speaking to someone, you submit a ticket and hope they get back to you in a timely manner. I am going on days with no resolution and a patient that I hope has patience with me. I have 3 EMR demos this week to try and find one that will work better

Paying for text reminders, clients are not getting them. My booking link works 10% of the time. ( a lot of times it sends users to practitioner sign up) yes I’ve checked the link multiple times. Charting will not save for me to come back to- very frustrating when I’m trying to go back and check things. When the link works, it’s really hard for clients to navigate site. I don’t like how the scheduling it set up- it doesn’t block the time needed post sessions when I’m at a glance. Ie: 9-10 (60 mins session) shows as 9-10 blocked- but I need 30 mins post session, so my next time slot should start at 10.:30- which is what clients see- BUT it’s not what my schedule reflects when I look at it, so having to pause and do the math to make sure I’m not overlapping is really annoying. Full script hasn’t been connecting well to PB lately.
Honestly, I’ve been searching other EHR systems that are no so complex and bulky. It’s just a matter of time before I switch over. Really disappointed in the this system. And it’s expensive for one practitioner.

I wish the app had more AI. For example, different food plans, integrating our Blueprint, etc.

It's fine. Feels a bit antiquated with some of the new software coming out, but it does what is needed.

Love it. Very patient friendly and so mobile friendly, don’t have to on a computer all the time.

Customer service is ok. Wish you could actually call a number and speak to someone. Also the switch from sqaure to stripe has significantly impacted my monthly payment- very unhappy about this.

No actual person to talk to resolve my issues. There was an apt scheduled 3 weeks in advance and the person didn’t show. I need to have these resolved ASAP not in 2 weeks. My patients what their prescriptions now. Do not waste your money! Find a reliable company to deliver the services that they promised