Practice Better Opiniones 

I would rate Practice Better EHR 1 star at best. Their customer service has been extremely disappointing. Response times are terrible, and there is no clear way to speak with a real person. Support is limited to a chatbot and email, and the responses are marginal at best.

It often takes days to get anything resolved, and in many cases, I have had to troubleshoot the problem myself just to find a solution. When support does respond, everything has to be handled through back-and-forth emails, which means even a simple issue can take several hours or longer to correct.

For a platform that healthcare professionals rely on, the lack of timely, effective, human support is unacceptable. The system may have useful features, but the poor customer service and slow resolution process make it very frustrating to use.

Practice Better has been a huge support in helping me build and organize my telehealth practice. The platform is user-friendly, professional, and continues to improve with features that truly help providers streamline patient care, scheduling, forms, charting, and communication all in one place.
What I appreciate most is how customizable the system is. It has allowed me to create workflows that fit my practice style while still giving my patients a smooth and professional experience. Their communication tools, automations, scheduling features, and integrations have made a big difference in keeping things organized as my practice continues to grow.
Customer support has also been helpful whenever I’ve needed assistance, and I appreciate that they continue listening to provider feedback and updating the platform over time.
Overall, Practice Better has been a valuable part of building WholeCare Health, and I’m grateful for the support and tools they provide for healthcare professionals.

much to say, so much missing, when obtaining support the team dismissed you.

Very intuitive for making forms. Patient portal very easy for me and patients to use . So far so good

By far has been the best EMR system I have ever used. I’ve been a PT for over eight years.

My only question is last time I was asked to write a review and I’ll be given credit to purchase equipment toward my practice on Amazon. I don’t think I ever received any credit regardless I want to thank you and your system for providing the best quality for your providers.

So far I am loving the ease of using Practice Better and am hopeful it will stay an easy process.

I am an end user not a practitioner and I really love using the practice better platform. The reason I haven't given 5 stars is that it currently doesn't integrate with CGM's. I think if it did, it would be become far superior to other platforms out there and would benefit both practitioners and their clients immensely.

I referred another practice that I take clients from to sign up for Practice Better.

We sent many emails back and and forth to prove that I am with this practice and referred them. My face is even on their website.

After wasting many hours we never got the referral fee. They said it's because I didn't use the code but I wasn't aware of how to do it when I asked them to sign up. We are all still using Practice Better but I'm still annoyed about it. Big waste of time.

Additionally, there is no live support. For example, when I sign up for food database like Food Works I can talk to a support staff on a call about the features. Practice better does not allow this. I think that there are a lot of features that I am not using or not using correctly.

Generally, I have liked Practice Better but always wonder if it's better than Healthie which many others use. I mainly picked it because I have a yearly That Clean Life subscription.

I like the platform, but sometimes still difficult to navigate smoothly between tabs when talking with a client. When trying to navigate to labs or Rupa, to show patient results while on video visit.

I am really enjoying the platform so far. Currently using it for massage clients. The opportunities it holds are very exciting.
I have found there is some interruption with the saving of documents. The images which a want to use regularly don't always save the area's that I mark for trouble spots on the image it gives you in the system to use. This has been a little frustrating at times. Otherwise - it's been really great.

Practice Better has made running my online clinic so much smoother. My clients love having their own portal - it keeps everything organised and makes staying connected effortless. Knowing they’re just a message away if they need extra support or have a question has been a game-changer.

Overall I really like PracticeBetter, but Crucial features have still not been added, like making it easy to import and sell hundreds of in office products. Or custom patient tracking features, like being able to track things patients have done or need to do, historical tracking, like tracking parasite cleanses that they’ve done, or also allowing us to record custom patient parameters. Custom parameters should be available to view as a graph as well, for example we have an in-house metals tests, and it would be nice to track their levels each month, like zinc and copper and visually view those levels with a graph. This Seems like a basic feature that should’ve always been a part of Practice Better.

Another crucial feature is the system should track supplement protocol changes, but instead, when we add or subtract something from their protocol we have to duplicate the protocol and archive othe old one and basically make the new protocol fresh, but the system doesn’t automatically track which supplements we added or subtracted and when, which is different than the supplement history feature. This automatic tracking of supplements added or subtracted to protocols over time should’ve been part of the supplement history feature to begin with!

I hate how everything I mention to Practice Better They shrug off and they don’t implement or take seriously, they don’t consider the wants and needs of their practitioners, they always just say “oh that’s not a part of Practice Better or not a feature or it’s not something Practice Better can do” and then that’s it! and then years pass by. I don’t understand if Practice Better is so amazing then Why can’t they seem to implement basic things?! That’s probably the biggest issue with Practice Better is that they don’t add crucial features over time, the system is largely the same and stuck in the past.

One tiny powerful example is that for some reason you cannot set it to automatically send the NAQ form to patients like all the other forms, we really need to be able to send that automatically every three months, but the system won’t let us and it seems like the easiest thing to enable or fix!!!

Feature requests should be taken very seriously and implemented fast, but what I’ve seen and experienced is the exact opposite.

I’m also not happy that my AI credits don’t get replenished each month (I only used it a very short time yet my credits remain the same amount each month, though sometimes it seems like some disappear for no reason, also using the AI assistant is cumbersome and not straightforward or easy to use (and I am tech savvy). Because of this I’m becoming more and more disappointed with Practice Better as time goes! (and I'm pretty sure you can't send messages to clients via sms text, and that you can't import a business phone number for this purpose). Also the employee assigned tasks system needs love, like task progress notes or things like that!

I have other complaints ideas and issues, but these are the main ones.

Customer services always very helpful

Overall I am happy with Practice Better but I would really appreciate if a gratuity option was on the invoices. At the time of booking and paying for services, clients should be able to leave an optional gratuity (for massage therapy, for example). Acuity offers this feature. Please consider, thank you!

I like it. Even tho I am moving slow w my practice for personal reasons, I like how all parts of the platform are integrated for me and the clients.

I did not love the transition to the practice better payment system rather than square. You almost lost me there- It was a lot of work for the company’s benefit, not mine. So, that is some negative feedback for you.

Its versatile and easy for patients to navigate.

A few things to build in:
-Ability to expand time blocks on the calendar.

E.g. if a block is made for 2-3pm. Drag and expand it to start at 1.30pm

Versus click and change the time

Practice Better is so easy to use. I love that they provide so much education on how to use their product and also how to grow your business!

I felt coerced to switch from Square over the Stripe. I disliked that a great deal.

Platform that is fitting to practitioners that take a holistic approach (integrative) yet there are some bug/quirks with the system that need to be fixed.

I love how easy and streamlined the platform is. I love the structure of reminder emails, texts, how easy it is to create different services, how zoom is linked. I honestly just love this platform.