Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what w... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no rout... Ver más
Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connecte... Ver más
Leanna was very polite and listened well to my concerns. She showed empathy and took her time to look into my complaint. I would have given her 5 stars, however I would like to wait to see if she r... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Información de contacto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muy bueno
4 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Premier Talk
Thank you for sharing your feedback! We’re delighted to hear that Mae was understanding and very helpful.
Respuesta de Premier Talk
Thank you so much for your feedback! We’re thrilled to hear that Mya provided a five-star experience.
Company who doesn't care a joke
Absolutely disgusting my mother who is 87 and vulnerable decided she was going digital the company has left her without a landline for over 5 days now the technician in charge was ment to ring me back and never did then left a number for me to get in touch with him joke no one answers I had a very rude manager who obviously knows my mother and said she wasn't vulnerable stay away cowboy company
19 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re really sorry to hear about your experience and appreciate you taking the time to share your concerns. We completely understand how worrying it is when an elderly family member is without a landline, especially when you consider her to be vulnerable.
In situations like this, fault response times are guided by Openreach service level agreements. Openreach apply specific criteria when determining whether a customer qualifies for their “welfare” or priority care category. These classifications are set and managed by Openreach themselves, not by individual providers.
Based on the information available to us, your mother did not meet Openreach’s defined criteria for the welfare category, and as a result, the standard repair timescales applied in this case. We appreciate that this may feel frustrating, but we are required to follow the framework set by Openreach.
We would also like to clarify that our technical agent attempted to make contact twice yesterday but was unfortunately unable to get through. A voicemail message was left to provide an update and next steps.
As a billing provider, our main focus is always to ensure our customers have a working and reliable service. If there had been anything further we could have done directly, without requiring Openreach’s involvement, it would have already been actioned.
We are sorry for the distress this situation has caused and remain committed to supporting you and your mother while the matter is being resolved.
Amazing support from Vince at Premier…
Amazing support from Vince at Premier Talk!
19 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for sharing your feedback! We’re thrilled to hear that Vince at Premier Talk provided amazing support.
Looks like my truthful review was…
Looks like my truthful review was deleted.
18 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We can confirm that your review has not been deleted by us. We have requested further information so we can properly look into what may have happened. We would really appreciate the opportunity to speak with you directly to clarify this and address any concerns.
I received an excellent service
I received an excellent service , everything dealt with promptly and efficiently, many thanks
18 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that everything was handled promptly and efficiently. Your comments are greatly appreciated, and we’re always here if you need any further assistance.
Plenty of phone calls to tell me that…
Plenty of phone calls to tell me that it’s not fixed but it’s good to know what’s happening thanks
18 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback!
We believe it’s important to keep in regular contact so you always know what’s happening, and we’ll continue to provide updates until everything is fully resolved. We really appreciate your patience !
The lady I spoke to was very polite and…
The lady I spoke to was very polite and was clearly spoken she was very helpful and made me feel I was actually going to get my computer problems solved.
Sorry I have been given slow in answering this,been very busy @
16 de enero de 2026
Opinión espontánea
Respuesta de Premier Talk
We really appreciate your positive feedback! It’s wonderful to know you’re happy with our service. Thanks for taking the time to share your experience. you for your kind review! We’re so glad to hear you had a great experience with us. Your feedback means a lot to our team.
Very helpful
17 de febrero de 2026
Respuesta de Premier Talk
Thank you so much for your positive feedback about our agent ! We’re thrilled to hear she provided you with great service. We’ll be sure to recognise their continued dedication to helping our customers.
Mae phone call
Mae, was lovely and helped me,
She has sorted my bill out after l said it was more this month and have now removed some of the services to lower the cost, also l have placed a cancellation from May 2026
I have also received today 17th February a letter from Premier Talk hoping l will stay.
16 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback!
We’re really pleased to hear that Mae was able to help you and sort out your bill, as well as adjust your services to better suit your needs. We’ll be sure to pass your kind comments on to her.
The telephone call was explained well…
The telephone call was explained well but I wish to know when I will have the new digital router as it would appear you will be taking it out of this months direct debit. Thank you.
9 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re pleased to hear the telephone call was explained clearly. We understand you’d like confirmation of when you will receive the new digital router, particularly if the cost is being included in this month’s direct debit.
Mya is very efficient,and a pleasure to…
Mya is very efficient,and a pleasure to work with on the phone. The only reason I'm giving 3 instead of 5 stars,is the length of time I spend on hold. After requesting a call back,it takes at least 36 hours to receive. Apart from that I cannot fault the service given.
11 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that Mya provided efficient and pleasant service. We do apologise for the long hold times and the delay in callbacks we understand how frustrating that can be. Your comments are very helpful, and we’ll continue to work on improving our response times.
Absolutely awful service
Well where do I start , been with premier talk for a while and had absolutely awful experience with them , I’ve now cancelled my subscription with them which wasn’t easy , I’ve also got a phone plan with them , wasn’t notified that my plan was going up , I realised after they had took treble amount out of my bank ,nobody seemed to know why , I’ve now cancelled my subscription, but it’s like getting blood from a stone they will not send me a pac code which I have requested 3 times , absolutely awful service.
2 de febrero de 2026
Respuesta de Premier Talk
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with your account and the frustration caused by the subscription cancellation and billing issues.
We take these matters seriously and want to clarify that customers are always informed of any plan changes or price updates as part of our communication process. We apologize if this was not clear in your case.
Regarding the PAC code request, we understand how important this is and are committed to resolving it quickly. Please contact our support team directly at 0330 043 1746 and we will prioritize issuing your PAC code without further delay.
Our goal is to provide transparent and reliable service, and we regret that your experience has not reflected that. We appreciate the opportunity to address your concerns and improve.
TOTAL SHARKS
TOTAL SHARKS. Used questionable methods to sign my elderly father up as a customer. Added additional services to the account without consent, employed questionable billing practices resulting in paying multiple times for the same service. Made it incredibly difficult to reclaim money that had been taken in error following the transfer of the service to another provider, even having accepted that it was their administrative mistake. AVOID!
13 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We take all customer feedback seriously and regret the difficulties experienced with your father’s account. Following a full review, Premier Talk confirmed that charges were taken in error and the appropriate refund was issued to your father’s bank account covering all affected invoices.
Please note that a resolution was reached through our escalations team, who worked directly with you to address the issues and ensure the appropriate refund was processed. While we acknowledge the frustration caused by administrative mistakes, we acted promptly to correct the situation once identified and continue to review our processes to ensure fair and transparent treatment of all customers.
If you require further assistance do give our customer service team a call on 0330 043 1746
Once I spoke t an agent he was very…
Once I spoke t an agent he was very helpful but there was diffiulty getting an answer on the phone..Becase I had lost my landline I was using my pay-as-you-go mobile and used up all the money waiting for an agent
for over 20 minutes.
12 de febrero de 2026
Respuesta de Premier Talk
We’re glad to hear our agent was helpful once you got through, but we’re very sorry for the long wait and the inconvenience it caused, especially with using your pay-as-you-go mobile. We appreciate your patience and will take your comments on board to improve our phone service and response times.
Thank you Vince! I have said this twice before Trust pilot!
I was very happy with the way Vince dealt with my difficulties with my phone line.
He was very friendly, polite and efficient. Thank you Vince.
I am sorry I can no longer remember the correct date!
12 de enero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your kind words! We’re delighted to hear that Vince was friendly, polite, and efficient in helping with your phone line , we’ll be sure to pass on your thanks to him 😊
Maya was warm and frendly and listened…
Maya was warm and frendly and listened to my complaint sympatheticly yet maintaing a proffessional standards.
My complaint has,nt been resolved yet
So the review is with reference to Maya.
11 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback! We’re glad to hear that Mya was warm, friendly, and listened to your complaint sympathetically while maintaining professional standards. We understand your issue hasn’t been resolved yet, and we’re committed to following up to get it sorted as quickly as possible. We really appreciate your patience !
Although there was a bit of a wait
Although there was a bit of a wait, the young lady answered my queries efficiently and knowingly. Thanks.
6 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback! We’re glad to hear that, despite the wait, our team member was able to answer your queries efficiently and knowledgeably. We really appreciate you taking the time to share your experience.
when my broadband and phone went down…
when my broadband and phone went down on 17th December l contacted you on 18th and Mya your agent was very helpful in that she arranged to get an engineer out on 24th. he duly arrived and got my broadband working but could not get phone to work as it had to switched on at your end .l contacted you again only to find you were on holiday l again contacted you on 5/7th Jan and explained my problem no phone since Dec 17 even though l explained l have a disabled wife at home so l needed my phone. l was told your tech team would call and resolve issue still waiting. l then being fed up told you l was going to another provider and got no response from you. so have now changed provider.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Premier Talk
Thank you for sharing your experience.
We’re very sorry for the delays and inconvenience caused, especially given the impact on your household. We understand how frustrating it must have been to be without a phone for so long, despite repeated attempts to get the issue resolved.
We appreciate your feedback and will use it to improve our service and response times to avoid this happening in the future. We’re sorry to see you leave and wish you all the best with your new provider.
Vince was a very polite helpful and…
Vince was a very polite helpful and understanding gentleman. The world should be more full of people like that
11 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for such a wonderful comment. We’re delighted to hear that Vince was polite, helpful, and understanding . Your kind words truly mean a lot, and we’ll be sure to pass them on to him.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.