Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connecte... Ver más
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Consulta las opiniones de los clientes
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what w... Ver más
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get... Ver más
La empresa ha respondido
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no rout... Ver más
Información sobre la empresa
Escrito por la empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Información de contacto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muy bueno
4 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
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I can't believe what a rip off
I can't believe what a rip off, I was talked into digital and then I wanted to reduce my bills. I cancelled my landlines as not being used. And agreed a new bill £35.99 per month reduced from £59.93. Then I get charged £77 for router also £172.80 line rental fee. Which equals £56 per month if divided into 12 months and I don't even have a landlines now. Disgusting, wish I'd stayed with BT. I want a refund to my bank for the £173.80. David Wilcox. Account number PTEXR3732.
24 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your review, David. We’re sorry to hear that you’re unhappy with the recent charges on your account.
The router charge and line rental fee you mentioned are applied in line with the terms and conditions of the agreement. When services or packages are changed, certain charges may apply depending on the equipment provided and the remaining term associated with the service.
We understand that billing can sometimes be confusing, and we would be happy to go through the charges with you in detail to ensure everything has been applied correctly. For account security, we’re unable to discuss or process refunds through a public review, but if you contact our support team directly we can review your account and assist further.
They have not resolved the problem
They have not resolved the problem! If they had done that, I would not now be giving them ONE star! I still need internet connection for my wife and daughter.
USELESS! The girl I spoke with was far more concerned with my giving her a review - nowhere near as concerned with actually helping me!
23 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We’re very sorry to hear that the issue has not yet been resolved and understand how frustrating it is to be without an internet connection, especially when your family relies on it.
Please be assured that our team’s priority is always to resolve customers’ issues as quickly as possible. We apologise if it felt like your concerns were not taken seriously during your call , that is certainly not the experience we aim to provide.
If you could please contact us again or email the team with your account details, we will ensure this is reviewed as a priority and work to get the matter resolved for you as soon as possible. We appreciate you bringing this to our attention.
98 year old phone line is dead !
My dads phone line was dead, he is 98 years old and needs his phone line for safety and welfare reasons. I reported the fault to JAMES who reassured me that it would be fixed as soon as possible. The line was repaired within 24hrs and i got a text and my dad got a phone call to tell him that all was well. OUTSTANDING service.
25 de febrero de 2026
Respuesta de Premier Talk
Thank you so much for taking the time to share your experience!
We completely understand how important it is for your dad to have a working phone line, especially at 98 years old where it is essential for his safety and wellbeing. I’m so pleased to hear that James was able to reassure you and that the fault was repaired within 24 hours.
It’s also great to know that both you and your dad were kept informed once everything was resolved. I will make sure your kind comments are passed on to James and the wider team.
It took a long time to sort out mobiles…
It took a long time to sort out mobiles to landline problem but Mya persevered and all is now working.
14 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re sorry it took longer than expected to resolve the issue, but we’re so pleased Mya persevered and got everything working in the end. We’ll be sure to pass on your kind comments to her !
Digital switchover
Ruby was very helpful in arranging the digital changeover and new two year contract.
25 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re really glad Ruby could help get your digital changeover and new two-year contract sorted. She’ll be so pleased to hear your kind words 😊
Only one negative in a great communication.
The hardest part of this experience was getting through to talk with customer services but once through I was greeted by Ruby who was courteous and brilliant throughout. My questions were answered transfer to new home arranged and win win a better deal than the existing one. Everything explained clearly and now pressure to do more than I wished. My new home will have a new number router etc at or near to the move in date.
25 de febrero de 2026
Respuesta de Premier Talk
We’re sorry to hear that getting through to our customer service team was the hardest part .We understand how frustrating that can be. However, we’re delighted to hear that once you were connected, Ruby looked after you so well.
It’s great to know she was courteous and thorough, answered all your questions clearly, arranged your home move smoothly, and secured you a better deal. We’re especially pleased to hear you felt no pressure and that everything was explained clearly.
We’re glad your new home setup , including your new number and router is arranged for around your move-in date, and we hope everything goes just as smoothly on the day !
James was very helpful in sorting the…
James was very helpful in sorting the problems I was having with my landline connection.
He did what he said he would , asking other people for guidance if he wasn’t quite sure. He kept me informed in what he was doing. Rang me at times when he said he would etc. He was very understanding and calm with me.
25 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that James was so helpful in resolving your landline issues. It’s wonderful to know that he kept you informed throughout the process, followed up as promised, and approached everything with understanding and calmness.
I’ll be sure to pass your kind comments on to James!
Friendly and patient
Chloe gave a great deal on my mobile sim card, she was very friendly and was clear in what she was offering. I then spoke to Sophie who guided me through getting a PAC because I am not technically savy although it took some time she was so very patient! The girls in customer service are so friendly and always willing to help and listen. Thank you everyone x
24 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that Chloe was able to secure you a great deal on your mobile SIM and that she explained everything clearly and in a friendly manner. It’s also fantastic to know that Sophie patiently guided you through obtaining your PAC and took the time to support you every step of the way.
We’re very proud of our customer service team, and your kind words about them being friendly, helpful, and willing to listen truly mean a lot. I’ll be sure to pass your feedback on to Chloe, Sophie, and the wider team.
I found the young lady I spoke to very…
I found the young lady I spoke to very friendly, helpful and courteous, she made everything clear and understandable.
23 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that the team member you spoke with was friendly, helpful, and courteous. It’s especially pleasing to know that she made everything clear and easy to understand.
onision to close mery professional and listened to what I had to say and pmosied to pass on my comments
Mye phoned me to discuss my recent decision to close my account she was very professional and listened to what I had to say and promised to pass on my comments
20 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re glad to hear that Mae handled your call professionally and took the time to listen to your comments. Passing on feedback is very important to us, and we appreciate you sharing your experience 😊
Pleasant young lady Mya answered my queries and hopefully solved the problem ie refund for over payment on latest bills ll.
Pleasant young lady My
19 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re glad to hear that Mya was able to answer your queries and assist with your refund. We hope everything has now been resolved to your satisfaction and really appreciate you taking the time to share your experience 😊
Gave me the information I requested via…
Gave me the information I requested via email. Quick response.
17 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re pleased to hear you received the information you requested quickly and efficiently. Providing a fast and helpful response is exactly what we aim for, and we really appreciate you taking the time to share your experience 😊
Belle has always answered my queries…
Belle has always answered my queries well with a friendly and professional attitude.
19 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that Belle has consistently answered your queries with a friendly and professional attitude. She’ll be so pleased to know her support has made a positive difference.😊
Respuesta de Premier Talk
We’re so pleased to hear that our agent l was able to explain everything clearly for you. Providing straightforward and helpful support is exactly what we aim for.
Ally was helpful
Ally was very good at explaining the new process and managed to reduce my monthly payments.
24 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re delighted to hear that Ally was able to clearly explain the new process and help reduce your monthly payments , that’s exactly the level of service we aim to provide!
Absolutely shocking customer service
Absolutely shocking customer service. Never answer the phone. Never reply to emails. Do not go with them.
23 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re sorry to hear that you’ve had difficulty getting in touch and that your experience hasn’t met expectations.
We always aim to respond to our customers as quickly as possible, both by phone and email, and we apologise if this hasn’t been your experience on this occasion. If you could please contact us again or provide your details via email, we would be more than happy to look into this for you and assist further.
Your feedback is important to us and helps us improve our service.
Preparing for digital switchover of…
Preparing for digital switchover of phone and broadband. A bit complicated at first but Belle and Mya very helpful and replied to my phonecalls quickly to reassure me. Everything is now working well.
20 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you so much for your lovely feedback ! We understand that preparing for the digital switchover of phone and broadband can feel a little complicated at first, so it’s great to hear that Belle and Mya were able to support you and respond quickly to your calls to provide reassurance.
Ally was really good and listened to…
Ally was really good and listened to what I had to say. She went over everh point and made everything very clear
20 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
I’m really pleased to hear that Ally took the time to listen and go through every point clearly with you. We pride ourselves on making sure everything is fully explained and easy to understand, so it’s great to know she delivered that for you.
Mya talked me through my new upgrade in…
Mya talked me through my new upgrade in simple terms with i needed not being tech savvy. Brilliant job done in under a minute.
20 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for sharing your feedback! We’re thrilled to hear that Mya was able to explain your new upgrade in simple, easy-to-understand terms and resolve everything so quickly.
Respuesta de Premier Talk
Thank you for sharing your feedback! We’re delighted to hear that Mae was understanding and very helpful.
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