Premier Talk Opiniones 4025

Mae was very helpful

If I could give zero I would. Quite honestly the worst customer service I have ever experienced. It takes an hour to get through and then they tell you they will call back and don’t bother. Staff have an attitude on the phone and are not nice to talk to. Over a week without a phone or broadband and it’s still not resolved. Absolutely shocking. Avoid!

Mae was good customer service. The accounts department needs sorting

Rang customer service and she said manager will ring back never did

The assistance of Mae who as very polite and most helpful in resolving my query It was nice to have someone who understood and sorted out the problem.

Mae was very helpfull and pleasent to deal with.

Ruby was very helpful in sorting out an ongoing issue. I found her to be understanding and friendly

Very helpful trying to resolve the problem we have with our landline phone its still ongoing but its really positive that the staff are proactive in helping me

I had a chat with Chloe on Tuesday 17 March. I had arranged to transfer my mobile phone service, but my provider's PAC code didn't work and they promptly halved the amount of Premiere's deal. Now. Chloe was absolutely professional about it, and understood it was purely business and not anything personal. Any savings made in this day and age are always worth having. However, I also reassured her that I would be keeping my Broadband service when I move, for which she was genuinely grateful. (Who wouldn't want to speak and have a laugh with these wonderful ladies?!)So yes, impeccably professional service as always and the same warmth, humour and enjoyable conversation. Absolutely brilliant.

Mya has been very kind and thoughtful explaining things to me thankyou Nya

I spoke to the lovely Ruby today,She was extremely helpful

Was sorted straight away with everything done I asked for. Mae was very good thanks.

Very helpful hopefully problem solved. Thanks

keep getting telephone calls saying I haven't paid my bill I have already discussed with a member of staff who was very helpful about direct debit and when my next one will be paid don't know if the people calling are genuine premier talk staff or not please be aware incase of scam

Lady on phone very helpful and polite and sorted the problem out for me thankyou

I was charged double the amount on my last bill. When I rang to get clarification I was told this would be corrected but when I received the notification of my latest direct debit the fees have now gone even higher and I pay more than £220 per month now. Probably time to switch supplier.

I’m glad to get rid of them even though I had to pay early termination charges Direct debit everywhere, never the price they’re supposed to be caused me stress and anxiety. I’m pretty sure somewhere down the line, they have overcharged me do not trust them scammers even tried to overcharge me on my early termination charges 😢 also they, like taking lumps of money at once

Rubbish 50 mins on hold 35 mins on hold last october you took 2 payments and you had the cheek to tell me you would refund £4 per month the amount was 59 99. Every month its more shall i go on ?? 16th march was the date

Chloe had a really good telephone manner, she was efficient handling my enquiry and very professional a credit to the company.

After renewing my 94 year old mothers contract with premier talk in december 2025 she has been charged double for each service. after repeated conversations and a promise from a lovely young lady this is still happening. in january they told me they would refund her over the next year, the same thing happened and again a refund monthly over the next year . she cannot afford £94 a month or £139 this month and not get a full refund due to there mistakes.