Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connecte... Ver más
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Consulta las opiniones de los clientes
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what w... Ver más
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get... Ver más
La empresa ha respondido
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no rout... Ver más
Información sobre la empresa
Escrito por la empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Información de contacto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muy bueno
4 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
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After renewing my 94 year old mothers…
After renewing my 94 year old mothers contract with premier talk in december 2025 she has been charged double for each service. after repeated conversations and a promise from a lovely young lady this is still happening. in january they told me they would refund her over the next year, the same thing happened and again a refund monthly over the next year . she cannot afford £94 a month or £139 this month and not get a full refund due to there mistakes.
17 de marzo de 2026
Opinión espontánea
Very poor
Very poor, no response within 4 days of losing the landline connection from a 83 year old single lady with no other means of connection to friends and family.
10 de marzo de 2026
Opinión espontánea
On 30th October 2025 you took
On 30th October 2025 you took, without prior notice, £59.99p from my account. I was later advised that this was a fee for "digitalisation" On 17th February 2026 my landline and broadband service was shut down, in order to be "digitalised". I requested that someone attended on site n order to connect up my equipment, as I'm almost 80, and have severe arthritis. I was denied that service and employed my computer technician to set it up the next day. 18th February. TODAY, 14th MARCH my service is still faulty. All I get are platitudes, and the word "escalation", which is clearly not happening. I have spoken to several people, with no satisfaction so far. This is appalling service, and it's costing me money, so far, I have spent more than a week's pension income in order to have a mobile phone, the computer tech, and the original sum of £59.99, which I still have no idea what it was for, I have not received a new router, and I did not ask for any of this. Action and compensation for my expenses and stress needed. This is unacceptable, particularly as you have breached your disabled/vulnerability policy. No more platitudes, I might be old, but no way am I stupid !!
17 de febrero de 2026
Opinión espontánea
Chloe is very polite and friendly
Chloe is very polite and friendly, and happy to help .
6 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thanks so much for your lovely feedback! 😊 We’re so glad to hear that Chloe was polite, friendly, and happy to help. We’ll be sure to pass your kind words on to her!
Ruby was excellent
Ruby was excellent. A quick and efficient response. Thank you
9 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby provided a quick and efficient response. We’ll be sure to pass your kind words on to her.
I could hear Mae clearly and she was patient with me and gave me helpful advice about my problem
I could hear Mae clearly
12 de marzo de 2026
Respuesta de Premier Talk
Thank you for your feedback. We're glad to hear that Mae was clear, patient, and able to provide helpful advice regarding your problem. We’ll be sure to pass on your kind comments to her.
Mya solved the problem with my voice…
Mya solved the problem with my voice mail which she thought she had already solved at a previous attempt and had been unaware that this was not the case many thanks Mya !!! 1o
10 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We're really pleased to hear that Mya was able to resolve the issue with your voicemail. We appreciate your patience while this was looked into, and it’s great to know Mya was able to get it sorted for you in the end. We’ll be sure to pass on your thanks to her !
Monthly Payments
I have already given a review for Ruby regarding the
solving of my problem relating to my payments
However I would now like to repeat that Ruby was very polite and respectful regarding the matter
She took time to solve the problem and sent me an Email
stating what she had done and that my monthly payments would revert to approximately what they were
a couple of months ago
Thanks Ruby for your help and understanding this matter
You are an asset to the team
4 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for taking the time to share your feedback again. We're so pleased to hear that Ruby was polite, respectful, and took the time to fully resolve the issue with your payments. It's great to know she kept you updated and followed up with an email explaining the changes. Your kind words mean a lot, and we’ll be sure to pass on your message to Ruby , she’ll be delighted to hear that you consider her such an asset to the team.
Elderly parent – disconnected phone line issue
My elderly mother-in-law's landline was unexpectedly disconnected 15 days ago for no apparent reason. JAMES handled the case magnificently! He was an absolute pleasure to deal with, gave me regular updates and eventually organised for the landline to be reconnected. My only current issue is with ACCOUNTS as I am waiting to speak to them to discuss why the line was disconnected in the first place. Thank you JAMES for all your hard work!
11 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you so much for sharing your experience! We’re thrilled to hear that James handled everything so well and kept you updated throughout the process. We really appreciate your patience while you’re waiting to speak with Accounts, and we’ll make sure your feedback reaches them too. James will be delighted to hear your kind words!
Satisfied Customer
Whenever I have had cause to contact Premier Talk I have always found the customer service to be excellent. I particularly appreciate being connected to a person to help with whatever issue I have. I spoke with Ally earlier this week & was very grateful for her help & advice.
9 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you so much for your wonderful feedback! 🌟 We’re so glad to hear that our team, especially Ally, was able to help and give you the advice you needed. It’s great to know you always feel supported when contacting Premier Talk !
Friendly and efficient service from…
Friendly and efficient service from Chloe.
11 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We're pleased to hear you received friendly and efficient service from Chloe. We'll be sure to pass your kind comments on to her.
This company doesn’t deserve 1 star
This company doesn’t deserve 1 star, my mum who is in her late 70s, wasn’t told about automatic renewal of contract, and now wants 90 days notice and over £350 to end the contract.
She tried to explain that my brother used the internet who lived with her past away in January, just wasn’t interested.
I would stay well away from this company.
10 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re very sorry to hear about your experience, and please accept our sincere condolences for your loss. We understand this must be an incredibly difficult time for your family.
We always aim to be clear about our contract terms, including renewal and notice periods, but we’re sorry to hear that this wasn’t your mum’s experience. We certainly don’t want anyone to feel unsupported, especially in such sensitive circumstances.
If you’re happy to do so, please ask your mum (or a family member on her behalf) to contact our customer support team directly with the account details so we can review the situation and see what we can do to help.
Thank you for bringing this to our attention.
Thank you May
May was efficient and easy to understand.
She quickly corrected a mistake on my bill and gave me good clear advice.
10 de marzo de 2026
Respuesta de Premier Talk
Thank you for your feedback. We're really pleased to hear that May was efficient and easy to understand. It's great to know she was able to quickly correct the mistake on your bill and provide clear advice. We’ll be sure to pass your kind comments on to her !
Mae was very helpful on the phone,I…
Mae was very helpful on the phone,I would recomend her any time.five stars. B.N.Charman
10 de marzo de 2026
Respuesta de Premier Talk
Thank you for your lovely feedback. We're so pleased to hear that Mae was very helpful when you spoke on the phone. Your recommendation means a lot, and we’ll be sure to pass on your five-star comments to her.
I’ve spoken to Belle a couple of times…
I’ve spoken to Belle a couple of times and on both occasions she was very helpful, polite and I had a positive outcome from her help with the situation/problem. Although my complaint is still ongoing, I am very happy with Belle.
10 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for taking the time to share your feedback. We're really pleased to hear that Belle has been so helpful, polite, and supportive on the occasions you've spoken with her, and that she was able to help you reach a positive outcome. While we understand your complaint is still ongoing, it’s great to know you’ve been happy with the support she’s provided so far. We’ll be sure to pass your kind comments on to Belle !
House Phone
You helped me with my problem, which was solved in a friendly way. It did take me a long time to get through to you before I actually got to speak to an agent.
9 de marzo de 2026
Respuesta de Premier Talk
Thank you so much for your feedback. We’re really pleased to hear that your problem was resolved and that our agent was able to help in a friendly way. We’re sorry that it took a while for you to get through to us, and we truly appreciate your patience. Thanks again for taking the time to share your experience with us.
Digital switchover consultation
Polite and clear and concise and answered questions. No complaints.
9 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your kind feedback! I'm glad you found the service polite, clear, and concise. It’s great to hear that your questions were answered and that you had a positive experience. We really appreciate you taking the time to share your review.
Respuesta de Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Ally was helpful, courteous, and professional while assisting you.
Your comments are greatly appreciated and will be passed on!
Issue not resolved
Easy to get a hold if you, but I’m sorry our issue has not been resolved
Please will someone call me on Monday
4 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your review. We're pleased to hear that you found it easy to get hold of us, but we're sorry that your issue has not yet been resolved. The correct department will be in contact with you as soon as possible to assist further. We appreciate your patience while we look into this.
Absolute joke of a company.
Absolute joke of a company.
My mother-in-law had constant problems with Premier Talk, so late last year she switched to another provider (significantly cheaper and faster speeds) using the normal switching process used across the industry. The new provider notified them and the service transferred without any issue.
Despite this, Premier Talk continue to send her bills while refusing to accept that she has moved, even though they are clearly no longer providing any service.
She has called them dozens of times since. Every time someone promises to resolve it and call her back. They never do.
Completely incompetent customer service and an extremely frustrating experience.
Still not resolved!!
7 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We’re sorry to hear about the experience your mother-in-law has had and understand how frustrating this situation must be.
When a service is transferred to another provider through the standard industry switching process, the notification should be received and the account updated accordingly. If billing has continued after the transfer, this is something we would certainly want to investigate and resolve as quickly as possible.
We’re also sorry to hear that the promised callbacks have not been received, as this is not the level of service we aim to provide. Please ask your mother-in-law to contact our support team again or email with the account details so we can review the transfer and billing history and ensure the matter is fully resolved.
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