Prepared Hero Opiniones 

2666
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These are quality products. I buy in bulk something different every year and give to family for Christmas. It gives me peace of mind to know they have things around to keep them safe. Orders are eas... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased four fire blankets for family Christmas presents… to my dismay I failed to notice they decided to bill me monthly for a VIP service… never realized that the $31.79 charge was on going till... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I already had the blankets for the kitchen fire then i saw that they also had Water Protection sensor. I bought them to replace my old sensor which where discontinued by the other company. I like thi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was very pleased with the ease of ordering on the website. I ordered the set of five: 1 for our home, 1 for our shop, and the others are going to our 3 kids as Christmas gifts. I feel much safer kn... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el hogar

Escrito por la empresa

Bringing peace of mind to our Hero's and their families by helping them Prepare with solutions for when accidents and emergencies happen.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(2666)

273 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great product, but disappointed in service.

My mom gave me one. Didn't think anything about it.
A year or so later I had a stove fire that went wild. (I swear that I'm a good cook.)
I ended up having to grab the blanket and put everything on fire out. So, 5 stars for that.

But, I ordered another set of blankets to have in my home, and already paid for them, but they never came. $42.97 was charged to my account but nothing showed up. Ordered on 4/24/2026. So, 0 stars for that.

If anyone actually reads these, I'd really appreciate some sort of response. I want to get some new blankets.

24 de abril de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for sharing your experience, and we're glad to hear the fire blanket was there when you needed it. We're sorry to hear about the issue with your recent order. Please contact our Customer Support team with your order details, and we'll be happy to review your case and assist you in getting this resolved as quickly as possible.

Valorada con 1 estrellas sobre 5

MINUS FIVE STARS!!

MINUS FIVE STARS!!! After having read all the negative reviews I feel like I should have looked further into this business before buying Christmas presents in December. Now I have NO FAITH WHATSOEVER that this product would even work in the case of an emergency. These people rely on the fact that most would not check their bank account for a recurring charge. Even after I called the company to discontinue the “service” (the option to buy their products at a “discounted” rate) they continued charging my bank account. I would gladly join in a class action suit if anyone else has been scammed by this despicable company and take them to court. If I could give negative stars I would give them MINUS FIVE STARS!!!!

1 de diciembre de 2025
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! We're sorry to hear about your experience. Please contact our Customer Support team so we can review your case and any charges on your account. We'd also like to clarify that our VIP Membership is completely optional and can be canceled at any time by contacting us. We'll be happy to investigate what happened and work toward a resolution.

Valorada con 5 estrellas sobre 5

Fast

Fast, professional and pleasant response.

19 de julio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Angel,

Thank you so much for taking the time to share your feedback! We're delighted to know you had a positive experience with our team. Comments like yours motivate us to continue providing the best support possible.

If you ever have any questions about our products or need assistance in the future, please don't hesitate to reach out. We'll be here and happy to help. Thank you again for choosing Prepared Hero, and we hope you have a wonderful day!

Valorada con 5 estrellas sobre 5

Great product and customer service!

Great product and customer service!

14 de julio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Gary!

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our product and our customer service. Your support means a lot to us, and we're grateful you chose Prepared Hero. If you ever have any questions or need assistance in the future, we're always here to help.

Valorada con 2 estrellas sobre 5

Blanket is great, membership is a money grab

The blankets are great. But beware of them signing you up for a "free" VIP membership that will then charge you $30/month until cancelled.

10 de julio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for your feedback. Our VIP Membership is completely optional and selected during checkout. If you ever have questions about a charge or would like to cancel your membership, please contact us and we'll be happy to assist you.

Valorada con 5 estrellas sobre 5

safety protection for my family.

9 de julio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Lorie,

Thank you for sharing that with us. We truly appreciate your trust in our products and your commitment to the safety and protection of your family.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help.

Valorada con 1 estrellas sobre 5

Predatory sales practice- the recurring…

Predatory sales practice- the recurring charges were not even clearly delineated on the original order. And to top it off, 2 of the five items were damaged or ineffectual. Avoid them!

14 de mayo de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Devon,

Thank you for contacting us.

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We'd like the opportunity to review your concerns regarding the charges and the issues you experienced with your order.

Please reach out to our support team with your order details so we can investigate and work toward a resolution.

We're here to assist and will do our best to address your concerns and make things right.

Valorada con 5 estrellas sobre 5

Put out grease fire in seconds

The prepared hero fire blanket stopped a fire from growing when I let oil get too hot and it burst into flames. It was easy to use and put the fire out in seconds. I'm so grateful I had this product. They are sending me a replacement after filling out a quick form on their site. Great company and product. Very grateful I invested in it.

1 de julio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello, Thank you for sharing your experience! We're so glad your Prepared Hero Fire Blanket helped put out the fire quickly and kept it from spreading. We appreciate your kind words. Stay safe, and thank you for choosing Prepared Hero!

Valorada con 5 estrellas sobre 5

Great Customer Support!

I had to return a few things and Gus, a customer support specialist, was extremely helpful and prompt! Thank you so much!

24 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you so much for your kind words! We're delighted to hear that Gus was able to assist you promptly and make your return experience a positive one. We'll be sure to share your feedback with him. We truly appreciate your support and hope to serve you again in the future!

Valorada con 5 estrellas sobre 5

Our PREPAREDHERO Blanket saved our…

Our PREPAREDHERO Blanket saved our house from burning yesterday! I was standing a few feet away from one of our portable wireless speakers on the kitchen counter, when all of a sudden it popped extremely loud and burst into flames! At the time I was holding a small box in my hand and I first used that to swat at the flames, when I ran over to the cabinet where we store our PREPAREDHERO BLANKET, and yanked the two straps down, releasing the blanket and then quickly covered the burning speaker. Grabbed the entire burning speaker and blanket and ran out the door, threw it on the concrete and it was still burning until I covered the speaker again and eventually the fire went out. The speaker even burnt a hole in the blanket, it was that hot. We are so very grateful for this blanket and glad we didn’t try and use our fire extinguisher! Everyone NEEDS to have these in their homes for peace of mind!! Thank you PREPARED HERO!! Beth & Gary T.

23 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello Beth & Gary,

Hello! Thank you for sharing your experience. We're so glad to hear that your Prepared Hero Fire Blanket helped contain the fire and keep your home safe.

We're grateful for your support and relieved that everyone is okay.

Stay safe, and thank you for choosing Prepared Hero!

Valorada con 1 estrellas sobre 5

Unwanted recurring charges

I ordered some of the fire blankets from this company to give as gifts in April 2026, and they were delivered. Then I noticed that I was charged 31.79 for May and June; when I called the person told me that this was for some type of VIP service. Like some other reviewers who I saw describe the same type of charges, I asked to have the charges for both May and June refunded. They agreed to refund June but not May. Although I review my credit card statements each month, I missed seeing the one for May until I looked at the June statement and started looking back. I would advise anyone ordering from here to closely check their statements to avoid having a recurring charge that they don't want appear. I plan on calling my credit card company to block this company.

23 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello, We're sorry for the confusion regarding the VIP Membership. The membership is optional and selected during checkout. If you need assistance with your account, please contact our support team and we'll be happy to help.

Valorada con 5 estrellas sobre 5

Customer service was amazing

Customer service was amazing. I ordered four blankets for my family as Christmas gifts. Thé delivery company took a photo of the package at the front door of my apartment building but it was gone so I assumed the worst. Prepared hero replaced all of the blankets with no extra charge. Recently, six months later, the package was found in a closet near the apartment mailboxes. I emailed prepared hero for their return address and théy responded quickly that I didn’t need to return them. Four more apartments will be safer thanks to their great service

15 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for your kind words! We're so glad we could help when your package went missing, and we're happy it was eventually found. It's wonderful to know the extra blankets will help make even more homes safer. Thank you for choosing Prepared Hero and for supporting fire safety!

Valorada con 5 estrellas sobre 5

Great products well presented

Great products well presented I feel better with them in my home. Hope to never use them!

17 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi! Thank you for your wonderful feedback! We're so glad to hear you feel more prepared with our products in your home. We hope you never have to use them either, but we're happy they can provide you with added peace of mind.

Valorada con 1 estrellas sobre 5

I made a purchase in November 2025 and…

I made a purchase in November 2025 and each month following that purchase a charge of 32.31 appeared in my credit statement. It went on for 6 months before my bookkeeper caught it.i did not sign up for anything or get anything for that money. I want it all refunded. December and January payments are still the issue.

21 de noviembre de 2025
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for reaching out. After reviewing your message, it looks like you may have been enrolled in our VIP Membership, which is selected at checkout by the customer during the order process. We are unable to enroll customers manually. Please contact us directly so we can review your case in detail and assist you further with the charges you mentioned.

Valorada con 5 estrellas sobre 5

Just wanted my family to be safe!!

Just wanted my family to be safe so I purchased the Hero Blanket for ourself and for my two daughters who live away and also bought the Prepared hero chocking machine for each of us also for any emergencies and piece of mind so the whole family will be protected !! Love them their great!!!

5 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you so much for your kind words and support!

We're honored that you chose Prepared Hero products to help protect yourself and your family. It means a great deal to us that you've equipped not only your own home, but also your daughters' homes.

Our goal is to help families feel prepared for unexpected emergencies, and we're grateful to know our products have given you that confidence.

Thank you again for being a valued customer. We wish you and your family safety, health, and peace of mind for years to come.

Valorada con 1 estrellas sobre 5

Beware when making a purchase of the added VIP Membership charges

I purchased 4 fire blankets in February and was charged $70.32. The 4 additional monthly charges of $31.98 were on my Visa bill and went unnoticed until today. When I called they said it was for a VIP Membership which I certainly did not knowingly signup for. This review is not on the product itself but for the deceitful nature of this "VIP membership" that has no apparent value.

2 de junio de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for your feedback. Please note that the VIP Membership is separate from the fire blanket purchase and can be canceled at any time. If you would like clarification regarding any charges, please contact our support team. We would be happy to review your account and assist further.

Valorada con 5 estrellas sobre 5

I decided to buy myself and my home…

I decided to buy myself and my home protection. I love to cook in my kitchen and outdoors on my tiny grill. I can say I’ve had no fires out of control on either, but when I do, I’ll have protection that’s easy to use and maintain. I like that I’m able to carry it outside for the grill and keep it in the kitchen for the stove. I don’t have any directions I have to read or expiring dates I have to check. Yes I can use a fire extinguisher but I’ll be honest, I can’t remember directions, and while I’m reading directions, the fire is completely out of control! Much easier to just throw protection and smother ! I don’t plan to use this any time soon, but when I have to, it’s there

28 de mayo de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Jean,

Thank you so much for sharing this thoughtful review!

We truly appreciate your support and are so glad to hear that having the Fire Blanket gives you added peace of mind both in your kitchen and while cooking outdoors. Your point about needing something simple and easy to use in an emergency is exactly why many customers choose our blankets for their homes.

We are grateful you chose Prepared Hero to help protect you and your home.

Stay safe and happy cooking

Valorada con 1 estrellas sobre 5

Buyer Beware

It took me a few months to realize they were charging me monthly for some "VIP membership" that somehow got stealthily added to my fire blanket order. I didn't select it. I didn't even realize I'd gotten a trial of something. They just suck it in there and started stealing $32/month from me. Fraudulent business practices.

25 de mayo de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Please contact us directly so we can review your account, clarify the membership charges, and assist you further.

Valorada con 5 estrellas sobre 5

Compact and convenient

It's all packed in a convenient little case and makes it easy to pack when on the move. It's easy to use and makes me feel confident that it will work.

8 de abril de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Gloria,

Thank you so much for your wonderful review and support.

We’re very happy to hear that you found the product convenient, easy to pack, and simple to use. It’s especially great to know that it gives you added confidence and peace of mind while on the move.

We truly appreciate you taking the time to share your experience with us.

Valorada con 1 estrellas sobre 5

Do Not BUY from these folks!!!!

Do Not BUY from these folks!!!!! These folks are deceptive and will attach a monthly subscription to your order-$34.30. Do not buy from them you can find these items at Lowe’s and Home Depot. They are very difficult to get a refund from and they would not return my subscription fees-I did not sign up for it-

19 de mayo de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Cinda,

Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them.

We would like to clarify that the VIP Membership is completely optional and can only be added during the checkout process. It is not automatically included with purchases.

Our team would be happy to review your account details and provide further assistance regarding the charges mentioned. Please contact our Customer Support team directly so we can look into the matter further and help find a resolution.

We value all customer feedback and thank you for bringing this to our attention.

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