Prestige Cars Kent Opiniones 

Neil was on time, polite and very efficient, Matt paid quickly and Motorway was easy to use.

Sam was extremely helpful for arranging test drives and talking about all the options available!

Good experience. Sam Simms was very friendly and knowledgeable and we are very happy with the service.

Customer service shocking, car was crashed by valet team on my collection, salesman couldn’t be bothered, I wasn’t notified how long things would take, I was there from 10.30an-7.30pm!

Originally I posted a 5* review, but that’s quickly been retracted after the service provided once I brought my car.

I put a £9000 deposit down on a Range Rover Evoque.
I was meant to collect on Monday and received a call a few hours before to say that the car has an issue a was under investigation and I’d get a call back to advise me on next steps. 15 minutes before I was due to collect, I received a call that advised that Prestige wouldn’t sell me the car as there was an issue, and that they wouldn’t want to discredit their reputation etc. I incurred £100 in fees of changing my insurance policy back and forth between car registration, not to mention time I’ve taken off work. Harry did day he would cover them costs so I wasn’t out of pocket which I appreciated.
Anyway, I was asked if I wanted to look at another car as an alternative, and said I’d get back to you. I called Tuesday to try and speak to Harry, but he wasn’t available and told no one else could help, but I’d get a call back first thing Wednesday, anyway, no call came.
I called Thursday and again, no one was available to help, but I was told I’d get a call back, again no call came. Eventually I got through Thursday evening, and was told that they’d process a refund for £4,500; as you can imagine we wasn’t happy. After the misunderstanding, they did infact refund the £9000, but I was told I would be given a call back Friday to discuss the additional insurance fees, plus the poor customer service, again no call came. Then again today (Saturday), no call came.
I appreciate the honesty surrounding the car situation, and don’t blame the company, but what I don’t appreciate is how it’s been handled after. I’ve given £9000 over as a deposit, and no one’s treated my case as a priority; yet you try and pride yourself with providing good customer service, but actions say otherwise. I’ve also been restricted of buying another car where they’ve had my deposit, plus I need to wait another 3-5 working days for a refund. It’s really not good enough for a high value car.

Great service from Joe!

Excellent service, really professional, we dealt with Sam Sims who was brilliant from start to finish, he explained everything to us simply and articulately, without any pressure selling, We were then handed over to Abbey, who was again really helpful and informative, we would highly recommend this dealership. Best car buying experience we’ve ever had!
Thank you!

Had a pleasant experience viewing and test driving a BMW at Prestige Cars Kent which I went on to purchase. Will be picking the car up in a couple of days and so far everything is going smoothly thanks to the sales rep Ivan Richardson who has been very helpful through the whole process.

I bought a Mazda from Prestige cars Kent and part exchanged my old car with them, the guys that i dealt with, Ryan and Ivan were most helpful & guided me through the process making everything hassle free from start to finish. Very happy with the service I received.

Me and my husband’s old car broke down and couldn’t be saved so we came to Prestige Cars Kent to find our new love! The salesmen Connor asked us what we were looking for and recommended us a few cars that would be a perfect fit for our family. I couldn’t fault Connor at all. he was so helpful and friendly. We are so happy with our new car and can’t wait to make new memories in it! Thank you Connor! Will be recommending you!

Oisian helped us with the sale he was great thank you.

Matthew !!! was very pleasant and accommodating.

Viewed a sale or return vehicle.
Was asked to up the original £99 holding deposit to £500 so that no one else can buy it.(after the viewing)
Was told it’s going through prep ready for collection mid next week.
3 days later we are told they cannot sell the vehicle as the owner will not pay the preparation fees? (Issues you would have fully expected them to have discussed with the seller when they agreed to market the vehicle for sale under their banner)
I have called, and called, and called, and called every day, I have WhatsApp’d, then called some more. No one from any department is ever available, not at their desk, in a different building, at a different site, in meetings, not answering their teams messages, will send a message, they are having discussions, these things take time……..the list was long.
Had some one neutral call today and told they were told the vehicle is sold!!
I called again to discuss…
Zero response.
Zero care
Zero interest
And even calling requesting my deposit back, I am told it’ll need to go to their accounts department for that to happen.

Visited to buy a car and was supported by Fraser. He was very helpful and friendly, making the process extremely smooth and stress free. Highly recommend!

Highly recommend prestige cars. From finding the right car to handover, it was a truly smooth experience.

Connor understood our needs perfectly and paired us with the right car and Gemma made the handover process incredibly smooth.

Will definitely be back when it’s time for an upgrade.

Connor was great! Very helpful.

Popped in on the off chance to see if they could give us some guidance on what car to go for next.

We were met by a lady who actually made me feel very nervous - I thought it was going to be like Big Motor World as you have to have an appointment. Thankfully it wasn’t. At all.

We were sat down with Sam who kindly went through several vehicles with us both and gave us a part - x price on our car. He was considered, kind and listened to what we wanted.

We are back tomorrow to test drive something hoping it’s the right one for us.

Fantastic service from Bill and Matt today! Everything run like clock work and great service!

Well i was yesterday at the pkace prestige cars kent as a resulto an very good effort from joe i ended get in a new car
Him was so helpfull and he got a good skills in customer services
He was a very profesional in his role with customers
Iam high recomend him as a profesional on sales
Good effort n commintment in his jon
Mamy thanks JOE