Prime Medic Opiniones 

433
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... Ver más

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Valorada con 5 estrellas sobre 5

I have been using this virtual health service for the past 6 months and have been extremely impressed with the professionalism and level of care provided. The service is always friendly, compassionat... Ver más

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Valorada con 1 estrellas sobre 5

I posted a review about a week ago and 2 days ago I received an email stating that they were sorry and so on so forth but the email ended in what it felt like a passive aggressive threat whe... Ver más

Valorada con 5 estrellas sobre 5

The staff was so helpful and extremely prompt with all responses and listening. They actually were thoughtful and helpful. Thanks heaps and I will definitely be using this site again.

La empresa ha respondido

Información sobre la empresa

  1. Servicios médicos locales

Escrito por la empresa

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 79% de las opiniones negativas

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4,5

Todas las opiniones

(433)

267 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible service

Terrible service. I was told of if I paid a consult fee I would get a call within a hour. They confirmed if they could not call I could get refund as I would then take her to hospital As my daughter had mirgrain and vomiting and light hurt her head so going to hospital at 7.30pm was not ideal. I just needed a script with medication from chemist.
After over a hour I rang they said next in line
I waited till almost 9.00 and canceled as chemist closing she was still vomiting I took to hospital which I wish I did at 7.30
They rang me at almost 11pm
I told them I had canceled call
A month if emails and calls they still have not refunded me the money for the consult I never received and canceled due to them not delivering a service I paid for
Terrible service all round 😡

2 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

We’re very sorry for the delay and the distress this caused your family, especially given your daughter’s condition. This is not the level of service we aim to provide, and we understand your frustration at having to seek hospital care and not receiving a timely refund.

Please contact our support team with your booking details so we can urgently resolve and process your refund. admin@primemedic.com.au

Valorada con 5 estrellas sobre 5

Thank you Alex

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for his consultation.

23 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

The appointment was easy to book

The appointment was easy to book. The wait time was minimal.
The staff were very helpful.

21 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Amazing service quick great advice

Amazing service quick great advice, cost effective, we were from Nz and were provided a great service, quick and easy to navigate.
Thankyou 😊

9 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Very helpful and professional

Very helpful and professional. The doctor listened carefully, explained everything clearly, and provided excellent advice. Highly recommended. Thank you.

8 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Sick on the weekend.

On a Sunday, I really needed to see a doctor to get a prescription. I decided to book an appointment online. I had my medical certificate and prescription sent to my email within 30 minutes. It was a relief to be able to purchase a medication so quickly. The doctor was very efficient.

31 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Lots of help at the other end of the phone

Dr phoned quicker than expected. When I had problems downloading my script the person I spoke to was very helpful. I would definitely use this service again.

1 de junio de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Really quick and efficient to start a…

Really quick and efficient to start a chat and issue oral contraceptive prescription after some questions and info. Used twice!
Also lots of discount code available online to apply at checkout

31 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very quick to call back and very helpful. Doctor was very kind and filled and sent presciption straight away. Would recommend.

27 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 1 estrellas sobre 5

Do not believe this reviews

Do not believe this reviews, they are all fake 5 star reviews, this Company is an Indian Scam centre, you won't talk with a Doctor but Medicare get charged, read the Google reviews many have similar experience, many are Fake reviews..

You've now replied back saying your Doctors tried to contact me, that's not true as mentioned they would call and then hang up when answer.. I waited till 1.30am for an 11pm appointment.. You deserve less than 1 star.. Numerous other people have said the same.. SCAM company

21 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

We’re sorry to hear this. Our doctors attempted to contact you several times, but the calls could not be connected. No Medicare charges have been made, and your consultation is still pending. Please contact our support team so we can assist further.

Valorada con 5 estrellas sobre 5

my script.

filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my current dr overseas i was stressed and having anxiety and depression didnt help but they put me at ease service was quick and script was sent to my phone and had medication in my hand within 15 minutes was really good staff were fantastic would highly recommend them.5 stars.ty.

21 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 1 estrellas sobre 5

Got an appointment for my mother who’s…

Got an appointment for my mother who’s been sick in bed for seven days doctor prescribed medication for gastroenteritis and sent it however didn’t bother to send any antibiotics as promised. Now I have to take her to her regular doctor and get her out of bed. Absolute disgrace.

13 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

We’re sorry to hear about your experience. Please send your concerns and appointment details to our email admin@primemedic.com.au so we can investigate this further.

Valorada con 4 estrellas sobre 5

Much better than going into a GP

Much better than going into a GP. They help fix the problem and medicate rather then just telling you to go home, rest and drink fluids. It's really quick and convenient.
Sometimes feels a bit rushed through. Benefit of not being around sick people waiting an hour to be seen to so i absolutely recommend.

9 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Dr Mohsin was very thorough and…

Dr Mohsin was very thorough and understanding of my medical condition. My script was sent thru very quickly for me to continue to take my medication. Very happy with the service....11/10 score. Thank you again Dr Mohsin.

9 de mayo de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

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