Prime Medic Opiniones 

433
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... Ver más

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Valorada con 5 estrellas sobre 5

I have been using this virtual health service for the past 6 months and have been extremely impressed with the professionalism and level of care provided. The service is always friendly, compassionat... Ver más

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Valorada con 1 estrellas sobre 5

I posted a review about a week ago and 2 days ago I received an email stating that they were sorry and so on so forth but the email ended in what it felt like a passive aggressive threat whe... Ver más

Valorada con 5 estrellas sobre 5

The staff was so helpful and extremely prompt with all responses and listening. They actually were thoughtful and helpful. Thanks heaps and I will definitely be using this site again.

La empresa ha respondido

Información sobre la empresa

  1. Servicios médicos locales

Escrito por la empresa

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 79% de las opiniones negativas

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4,5

Todas las opiniones

(433)

271 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New kid on the block, kicking goals & scoring points!

Out of 3 after hours GP clinics I called, these guys were the only one available to get an appointment. Appointment was only an hour after I had requested one. Doctor was patient, empathetic & understanding. At the end of the appointment I had a prescription sent to my phone & a referral for an X-ray for when I could arrange for one. The following day I received a follow-up call to make sure all was well & to make sure I didn't require anything further. A courtesy call is always appreciated, especially in stressful situations like getting medical attention, it's easy to forget important information or questions you didn't know you had 🙂 I would 100% recommend to friends & family & would 100% use their services again!

20 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 1 estrellas sobre 5

My son needed antibiotics and steroids… Still waiting on the script almost 18hrs later

My son needed antibiotics and steroids for a chest infection at 11pm last night it is now after 6pm the NEXT DAY and I still HAVE NOT RECEIVED MY SONS SCRIPTS
Nothing but excuses 0 help 0 care absolutely disgusting service dont use these drs they are happy to send the invoice immediately but the needed scripts nahh you can wait indefinitely

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

We’re very sorry for the inconvenience and understand how upsetting this situation must be, especially when your child is unwell. This is not the level of service we aim to provide.

Please share the details of your complaint with us at admin@primemedic.com.au so we can look into this urgently and work toward a resolution.

Valorada con 5 estrellas sobre 5

Excellent service with Prime Medic

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic!
They follow up after the consultation to ensure you have received your prescription and that you are happy with their service.

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Very easy

Very easy, great service

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Seamless easy service

Seamless easy service. My doctors clinic was damaged by a car ramming through it so I don’t have a clinic at the moment so this service was really helpful.

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Prime Medic

I contacted them through their chat, I was rung back almost straight away. I received another call when I was in the queue.
The Dr rang, he was easy to talk to, listened, gave advice and wrote me the Script I needed.
I thoroughly recommend them. Thank you. K

14 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 1 estrellas sobre 5

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

13 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

Valorada con 5 estrellas sobre 5

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

11 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 1 estrellas sobre 5

I waited approx 4 hours for a phone…

I waited approx 4 hours for a phone consultation for my daughter which came in at midnight And She was prescribed the wrong antibiotic for her condition.

8 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

We’re very sorry to hear about your experience and the delay in your daughter’s consultation. That’s certainly not the level of care we want to provide. Please contact us at our email (admin@primemedic.com.au) so we can look into this right away and get everything sorted out for you.

Valorada con 5 estrellas sobre 5

Bulk billing, biggie for me

Bulk billed me was a biggie for me, Dr was polite, understanding and helpful. Received E-Script within minutes once finished appointment

5 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

A very handy service

A very handy service. You don’t need to leave home to get the help you need. No waiting days or weeks for an appointment.

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

A real company that respects and helps…

A real company that respects and helps people. First time have used the service and won't be the last that's for sure. While filling out the online form I received a phone call to follow up my information. Everything was good and then was told the Dr would call back later and that they did. Brief chat described my symptoms and even got an escript for the chemist to help me.
Can't say enough good things about my experience today

Thank you Prime Medic for looking after me in my time of need
Much appreciated
Rod

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

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