Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Ver más
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Consulta las opiniones de los clientes
I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Ver más
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Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Ver más
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We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Ver más
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Información sobre la empresa
Escrito por la empresa
Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.
Información de contacto
Foundry House, Waterside Lane, WA8 8UD, Widnes, Reino Unido
- 0333 003 0022
- Bookings@proactivedespatch.com
- proactivedespatch.com
4,9
Excelente
156 opiniones
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Great experience from start to finish!
Great experience from start to finish! Delivery driver arrived early took the items away and delivered within a couple of hours, would highly recommend!
16 de septiembre de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Mel,
We're all super pleased too see you was happy with your experience booking with us.
It goes without saying we would be delighted with your custom again in the future!
Proactive
Proactive, are a great company to deal with. We are a national company we commend ourselves on service, Proactive are our life line to maintaining this. They have a wonderful team of people who will always go out of their way to help. They have never let us down and we would strongly recommend you put them as part of your profile.
19 de julio de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Jan,
What lovely things to say about us. It goes without saying that we have never / would never take your business for granted & it appears you we've proved that to be the case to you.
We really value you & your custom. Thank you! 🙂
Fantastic service
Fantastic service, would highly recommend. We used the service for an emergency breakdown. It was a really easy, stress free process. Shannon in the office was lovely and helpful. Thank you
8 de julio de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Leonie,
Thank you so much for the feedback.
Shannon was especially pleased with your comments.
We look foward to hearing from you again soon 🙂
Exceptional
Proactive are exceptional the staff are friendly and professional, very responsive and always on time. They are always my first call if I need anything delivering. I have used this service many times and would not hesitate to use them over and over again very competitive pricing too.
2 de mayo de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Wow Claire, thank you for such nice feedback!
The team work exceptionally hard to ensure every booking is micromanaged to remove any potential headaches for customers.
I'm really pleased that you've had such positive experiences from the team (although I'm not surprised!)
We really appreciate you putting your trust in us over & over again.
Terrific Team!
Terrific Team!
Always on hand with rapid response times & on the ball with updates. Always manage to pull us out of the fire when disasters happen.
25 de abril de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Thank you Jake!
The team work extremely hard to take away any of our customers headaches & there are delighted with your comments!
Thank you for putting your trust in us as your supplier! 😊
Great Service
Proactive Despatch are very reliable and provide a great service. I would highly recommend.
25 de abril de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Thank you so much for your comments Elisabeth.
We look forward to hearing from you again soon! 😊
They will get you out of bed for…
They will get you out of bed for pennies and lie to you and use you
1 de marzo de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Kanvaz,
I'm so sorry, we don't recognise your name as either a supplier or customer of ours. My concern is that your may be confusing us with another courier company such as Pro Despatch or Pro-Despatch.
If you do realise this comment has been left on our page in error, I'd hugely appreciate if if you'd be kind enough to remove the comment.
If you'd be kind enough to call me on 0333 003 0022 I'd love to discuss and hopefully resolve any issues you may have.
Excellent Courier, Excellent Staff!
Always welcoming, whether you’re a regular or a first-timer. Urgent bookings are handled with precision. PODs are organized, sent via. email and efficent. Always keeping you in the loop. Clear, prompt, and no nonsense.
13 de marzo de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Thanks Isaac!
We discuss on a daily basis the need to treat every customer like they're our biggest making their first booking. We believe in doing this, we'll always go the extra mile on everything we do.
We look forward to hearing from you again soon 😊
Great local company.
Great local company.
Fair pricing, quick response, never let us down.
14 de marzo de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Alex,
Thank you for your comments, we massively appreciate them.
We work extremely hard on being consistent, not complacent & will never let you down for anything inside our control. 😊
very friendly and very helpful team…
very friendly and very helpful team they will go that extra mile to help..... very reliable .. good value .... 101% rated.... 5 star team :)
22 de febrero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Really, really appreciate you comments Mandi!
We often talk in the office about going the extra mile to make customers lives easier. The team will be really pleased to know that's how you feel! 😊
Exceptional Service
The team at Proactive provide a great service, very polite and professional to speak with. The couriers we have encountered with are friendly & always happy to help. Would 100% recommend for urgent same-day requirements.
15 de febrero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Thank you for your comments Simon.
We put real time into choosing both the staff & couriers to represent the business.
Thank you for the regular support in us as a supplier for you!
Efficient is an understatement!
Efficient is an understatement!
Top quality service at very reasonable prices. I dealt with Ross after I put a plea out on LinkedIn for a very quick turnaround job.
I can't fault the service from Proactive Despatch - very easy to arrange, jargon free, they did what they said they would do. Clear comms, proof of delivery all served up with a great sense of humour. Thank you 👍🏻
14 de febrero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Great sense of humour? We massively appreciate the review Vicky, but you didn't need to lie 😉
We're delighted your first booking with us went as smoothly for you as we knew it would. Ross was intent on taking ownership on this one for you from the get go - so he's really, really pleased with your comments.
Thank you again for the business!
Shannon Oakshott
I needed a collection/drop off sameday and who better to deal with than Shannon at Proactive Despatch. Everything got booked in with collection & drop off times along with how long it would take to load the van and for the driver to arrive while on the phone.
Absolutey excellent 5* service
25 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Daniel!
Thank you for your feedback on the service you received.
We all love the way Shannon looks after our customers so it's really pleasing to see you feel the same way!
We look forward to hearing from you again soon! 🙂
Lewis Seton
Booked in a courier service with ProActive. Sadly the service didn't go ahead but Lewis kept me up to date on why the shipment would not be collected and advised on the matter. Customer service is excellent
26 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi David,
Thank you for your kind words. Lewis is really pleased with your feedback on his service.
I'm really sorry to hear your customer had an ammonia leak on site. If you need any further support, we would be delighted to assist 🙂
Great courier service
We find Proactive Despatch to be a great courier service. Customer service is very good, attendance/delivery punctual and good value for money.
25 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Sue,
Really, really appreciate your kind words & continued trust in us as your supplier.
We look forward to hearing from you again soon!
5* In all aspects
Absolute pleasure to work with this company.
Instant Quotation.
Great Pricing.
100% Contact with the company and there drivers.
Collected right on time and delivered on time.
Dosent need to be in your area as we are located in manchester and the collection was in london.
We would always look to use these services where possible.
22 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Rob,
I'm so pleased your first experience with us went so well (I wouldn't have expected any less from our outstanding team!)
We look forward to showing you in the near future, once again, that we treat every customer & every job like it's the most important job to us.
Thank you for your business sir!
Fantastic company
Fantastic company, always polite, responsive and professional. Nothing is too much trouble and the many deliveries we have made using Proactive have always run smoothly. Would highly recommend.
16 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Hi Gemma,
Thank you so much for your kind words on our service.
We talk daily about being consistent & not complacent so I'm certain your deliveries will continue to run just as smooth as historically! 🙂
Excellent service from Proactive
Excellent service from Proactive, booked for same day collection /delivery and was not disappointed, Driver turned up was professional and polite, from booking to collection all round excellent service
9 de enero de 2024
Opinión espontánea
Respuesta de Proactive Despatch
Thank you so much for your feedback!
The team work really hard on making our customers lives easily, making it really pleasing that you wasn't disappointed with the service!
We look forward to hearing from you again soon! 🙂
Outstanding service! - Highly Recommend.
This is the first time I have used Proactive Despatch, I contacted them last minute with an urgent delivery and they were extremely helpful in making the arrangements required to ensure our product was delivered on time. From guidance with the size of vehicle was required, to keeping me updated with collection and delivery status, it was clear from the start I was in safe hands. As someone who appreciates good customer service, I cannot recommend this company enough!
20 de noviembre de 2023
Opinión espontánea
Respuesta de Proactive Despatch
Hi James,
Thank you so much for putting your trust in us!
Knowing how high Paul's standards are for customer service & how highly he spoke of his experience being on the receiving end of your service we really value your comments.
We look forward to assisting you again in the future.
quick response and action
always get very quick response and can't recommend this company highly enough.
14 de noviembre de 2023
Opinión espontánea
Respuesta de Proactive Despatch
Hi Pat,
Thank you so much for your praise - we work really hard on trying to make our customers lives easier and one of the ways we try to achieve that is by coming back with information within 5 minutes to save them waiting.
We look forward to hearing from you again soon! 🙂
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