Proactive Despatch Opiniones 

156
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería

Escrito por la empresa

Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(156)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

100% Recommend

The team were so helpful from start to finish, enabling a smooth process and rapid delivery of urgent goods the same day. Would 100% recommend for an efficient and friendly service!

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your review Ellie,
We massively value all of the business you pass our way! 😊

Valorada con 5 estrellas sobre 5

Grade A service like always!

Shannon and team provide outstanding service day in and day out. Within the business i work within, we call out to Proactive daily to help us get hardware to our customer and they have never let us down. Their customer service is truly outstanding exceptional. Thank you guys and keep up the amazing work!

7 de agosto de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thanks Tom!

The team work extremely hard to look after everything you pass our way & are made up with your comments!

We really appreciate you & the business you send to us ! 😊

Valorada con 5 estrellas sobre 5

Proactive offer an excellent dedicated…

Proactive offer an excellent dedicated courier service. Always helpful, friendly, driver on time for collection and delivery and rates very competitive. We have used Proactive for many years now and would not consider another carrier even though we do get many contacting us. Highly recommended - best in business.

22 de julio de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Graham,

What a lovely review to leave!

One of our core values is 'to be consistent, not complacent'. I'm really pleased to see that we appear to live up to you for you!

We really appreciate you & your business 😊

Valorada con 5 estrellas sobre 5

really good service

really good service , never once had a problem and i use proactive quite a bit , POD are sent straight away on time all the time , the people who i deal with on the phone or email are always happy to assist and like i say never once had a problem at all

16 de julio de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Carl,
We hugely value this feedback!
As a team, we put real focus each day on 'how can we make customers lives easier'. I'm really pleased we appear to do that for you. 😊

Valorada con 5 estrellas sobre 5

always recommend.

we do not use same day couriers often, but when we do Proactive are top of the list. always polite, nothing is too much. always deliver on what they say. prices are are always competitive. cannot praise them enough.

1 de julio de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Les!
That's really kind of you to say.

it goes without saying that we massively value the business you put our way and would never take it for granted 😊

Valorada con 5 estrellas sobre 5

Excellent

Excellent service as always from pro-active despatch, they have never let me down and are a pleasure to deal with.
Highly recommend their services.

3 de julio de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Jen,
Thank you so much for your kind words.
We beat the drum of consistency over and over every day & treat every booking like it's our first.

Really value your business 😊

Valorada con 5 estrellas sobre 5

Amazing Service

Pleasure to deal with these guys. Shannon was so helpful & professional.
Would always be my first call for courier services.
Cheers

24 de abril de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you Phil. I totally agree, we are very blessed to have Shannon as part of our team. I will pass on your kinds words. Thanks for the review and the continued business :)

Valorada con 5 estrellas sobre 5

Top service

Top service. Difficult delivery handled very well. Little input from me needed.

24 de abril de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you very much for your kind review 🙂

Valorada con 5 estrellas sobre 5

Proactive Despatch has the work ethic that companies used to have…

I have been using Proactive Despatch for over a year, I am by far not one of there biggest customers, but judging by the way I am treated by the staff, you would think I was spending millions with them! They have never let me down, the service is exceptional. I require a bespoke service, and not only do they go above and beyond, they do it with professionalism, courtesy and a good natured attitude. Rare traits in this day and age. Thank you Proactive Despatch for all your hard work!

31 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super company and service

We have been working with Proactive for about ten
years, they are so consistent, super friendly and
professional staff, and more important for us they
collect and deliver as we require and never let us down.

12 de marzo de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

What lovely things to say Martin!

It goes without saying we will never take your business for granted & massively value you / the business you've send our way over the last decade!

Valorada con 5 estrellas sobre 5

Would give more than 5 stars

Customer Service is responsive, friendly and quick and the process is simple and streamlined Same day is always available within reason. The communication is excellent and if there is a delay on the offload at site we are updated. The deliveries being signed for help us to track them in case of queries. I can highly recommend and if I could give more than 5 stars I would

7 de marzo de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

We agree Helen, a 6th star should be introduced! 😃

It goes without saying, we massively appreciate all of the business your pass our way & we genuinely see ourselves as an extension of your team. 🙂

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. I was updated on collection and drop off in real time. Service was excellent.

28 de febrero de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for taking the time to leave this review Emma, especially after your first booking with us.

One of our core values is to be consistent, not complacent.

Next time you need a vehicle, the team will give you the same excellent service again 🙂

Valorada con 5 estrellas sobre 5

Driving enquiry

Made a tentative enquiry about driving for Proactive Dispatch and Glyn could not have been more helpful in giving his time and knowledge even though I was not in a position to be available to work. All
This was done with a good debs of humour. Glynn showed how this company deserves the title “Champions of Customer Service” really impressed

17 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Drivers view...

Drivers view...
As a ex courier driver I'm writing this review.
I worked for proactive a couple of times (before getting out of the game).
For any driver who wants a professional company, with friendly staff who have no bother with sorting any complaints and complications out if you on a collection/delivery, the give these guys a go.
The service they give to customers is second to none, very professional company.
If anything goes wrong with the job I'm now in, I'd have no qualms about returning to pro active.

16 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

1st class service and competitive…

1st class service and competitive pricing every time

I've been using for a number of years now and I've never been let down.

20 de enero de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Hi James,

Thank you for your kind feedback!

We massively value your business & continued support!

Valorada con 5 estrellas sobre 5

Fast Response, Great Service

Proactive are my go to same day courier! The staff are helpful, understanding and very informative.
The turn around on delivery/service is unmatched. If you need a same day courier don't look elsewhere!

21 de noviembre de 2024
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Nick,

I'm thrilled to see how highly you think of our service.

It goes without saying we value your custom just as much.

We look forward to hearing from you again soon! 😊

Valorada con 5 estrellas sobre 5

Excellent Service & Customer Satisfaction

Excellent company would highly recommend for any business small, medium or large looking for a fast responsive reliable transport company and always with a friendly voice at the other end of the phone.

The Main Engineering & Maintenance Team

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you for your really kind words on the teams service Nick, it is really appreciated!

We put a huge amount of focus on being consistent & not complacent to ensure you'll always get the same level of service no matter how many times you book with us 😊

Valorada con 5 estrellas sobre 5

Consistently excellence service

Pro Active just tick every box they are very competitive cost wise, respond very quickly to e-mails requesting deliveries the drivers turn up when they should and you receive e-mails notifying you they have arrived, when they have collected the good and left, when they arrive at the destination and finally when when the goods have been delivered and signed for.
Overall consistently excellence service

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friday AM

Needed a delivery Friday AM and a collection. Booked for 8am collection but a family drama occured overnight meaning a 7:45am was the latest I could afford to wait. Emailed them at 6am, got a reply and a 7:44am collection. Great service, considerate and a keeper for me! Informed by email at each stage of the day.

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Les,

It's really pleasing to know our reaction to your urgent last minute change helped accommodate what, no doubt, was already a challenging morning.

It goes without saying, we will always endeavour to help you out whenever we can 😊

Valorada con 5 estrellas sobre 5

University delivery on a tight deadline...

Had a tight deadline for delivery to meet and the team were amazing in both organising and administering the delivery request. Shannon in particular was both professional and efficient in her communications with us at al times...I would highly recommend

4 de octubre de 2024
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Shaun!
What lovely feedback!
Shannon is thrilled too hear this!

It goes without saying, we would be delighted to look after you again the next time you need something urgently (or non urgently) 😁

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