Probiketrader Opiniones 

349
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having seen my 'dream bike' on their website via Facebook Market place, I was gutted to find I was too late had it had sol. I contacted PBT and Keval went out of his way to source the same frame and... Ver más

Valorada con 5 estrellas sobre 5

Great experience with probiketrader, kept me in the loop during the whole process up until pickup. The team at Northern Heights Bikes set me off on my way with heaps of useful information about my bik... Ver más

Valorada con 5 estrellas sobre 5

Great service by The Probike Trader Team: great comms, accommodating, flexible. Really take the hassle out of buying, selling through a brilliant exchange experience.

Valorada con 5 estrellas sobre 5

Helpful, friendly team that respond quickly to queries. Very useful website to source parts for building or upgrading bikes. Reasonable prices and the reassurance that parts have been inspected for de... Ver más


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

349 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(349)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic bike business.

Fantastic bike business. I found the part I had been looking for after a Google search took me to their superb website. The website is so easy to use and the photos and descriptions are perfect, making it easy to decide. The prices are very reasonable and well researched as they were better than I had found elsewhere. The part I ordered arrived quickly and was spotless and exactly as described and a free delivery offer as well. What a brilliant business model, upcycling cycling! I will definitely be using these guys again.

17 de marzo de 2023
Valorada con 5 estrellas sobre 5

Great team to deal with

I had almost all of the parts to sell to sell for a full bike. The guys were responsive throughout.
Helpful will asking for pictures, working out how to post and confirming receipt. Transfer was prompt. I'd happily use them again

16 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Keval and Ben have great product…

Keval and Ben have great product knowledge and very helpful.
Definately buy from cycletrade again

8 de febrero de 2023
Logotipo de Probiketrader

Respuesta de Probiketrader

Hello! Thank you for your order and hope you enjoy the build!

Best,

Cycletrade

Valorada con 3 estrellas sobre 5

Lack of comms about delays in shipping

Lack of comms about delays in shipping.

Quick response though when I did chase up. Thanks.

14 de febrero de 2023
Logotipo de Probiketrader

Respuesta de Probiketrader

Hi Mark,

Yes, we are very sorry for the delay in shipping. As you may tell from our last 4 or so reviews on Trustpilot, this has been a serious issue over the last week and prior to that, we have had a good record with our shipping times.

I will reach out to you personally to come to a resolution as this is not the kind of experience we like to give our customers and I am very sorry about this.

Best,

Keval

Valorada con 1 estrellas sobre 5

I've asked for help with my recent order…

I've asked for help with my recent order and nothing yet. Just one email saying they would help and that was a week ago. Still waiting on my order

9 de febrero de 2023
Logotipo de Probiketrader

Respuesta de Probiketrader

Hi James,

I am very sorry for the late communication, I have responded via Email with delivery update which is due for Wednesday 1st of March as an international package. We will send over regular updates via email :)

Thanks,

Keval.

Valorada con 1 estrellas sobre 5

Sent email with pictures of frames then…

Sent email with pictures of frames then heard nothing. Then sent again and got a reply of the frames where a bit rough so the answer would be no.

Yet both frames are mint.

So the only thing that can be right is they sell low standard stuff as mine are high class and top makes. So basically they want stuff for nothing paying peanuts. Whereas mine would cost plenty. i.e One frame i have is worth or valued at £700.

6 de febrero de 2023
Opinión espontánea
Logotipo de Probiketrader

Respuesta de Probiketrader

Hi Mark,

So just to respond to this review fairly and factually.

We look for good condition high in demand parts. We responded to say they would not be of interest as we would find it difficult to sell.

After reviewing photos this evening, I stand by there are clearly rust points and scratches and marks across the parts and they are not “mint” as you have stated both on your initial enquiry and on this review.

The other thing is that your enquiry was very vague, giving almost no detail, origin, year, which nearly every seller that contacts us provides via our seller form.

This review is misleading & unfair. We reserve the right to not purchase items that do not fit in our buying criteria.

I hope you find a buyer for your parts and I hope you will remove this review.

Thanks



Valorada con 3 estrellas sobre 5

Good value- slow delivery!

Good value, slow delivery! Item took 6 days to arrive and that was on express delivery! How long would it take on standard delivery?

11 de febrero de 2023
Logotipo de Probiketrader

Respuesta de Probiketrader

Hi Mikey,

There was a miscommunication as using a free-shipping code does not count as express delivery but standard.

However we do state 2-4 working days standard so very sorry if it took a delay and took 6 days.

We are trying to improve our shipping times urgently and now our shipping times are back to normal.

Thanks!

Valorada con 4 estrellas sobre 5

An “as new” bargain

Great to find a bike company supporting the circular economy. I bought a Fizik Arione Classic saddle and am very happy with its condition and price. It was made in 2016 and seems to have the nameplate (the bit under the saddle that may also be the place where the ICS light or saddle pack fits) missing but the saddle seems to have hardly been used. A lot less than half RRP so a bargain in my eyes, and a smaller carbon footprint than a new one.

14 de enero de 2023
Valorada con 5 estrellas sobre 5

I ordered these listed as Grade A

I ordered these listed as Grade A, I expected maybe they would be close to new, but they were brand new with all the accessories that come from new! I couldn’t be happier and I’ll definitely be ordering more stuff!

22 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Top customer service

amazing products at amazing price....customer service is especially helpful, very clear and willing to give you their time

15 de diciembre de 2022
Valorada con 4 estrellas sobre 5

Very good prices and accurate…

Very good prices and accurate descriptions of products (some of which are used). Prompt delivery. Cons: these are used or NOS products and so the range is limited. Postage costs are not always adjusted for multiple items, but when free postage is on offer this is not a problem!

3 de diciembre de 2022
Logotipo de Probiketrader

Respuesta de Probiketrader

Hi Adrian, Thank for you for the constructive feedback!

All of our parts come from cyclists like yourself that have accumulated surplus Bicycle parts which explains our limited range but we are always working on bringing unique and well refurbished parts on our website. We will make changes to the postage right away. Thank you for your order :)

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