Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Ver más
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Consulta las opiniones de los clientes
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Ver más
La empresa ha respondido
contact initiated by Fiona Telford (Business Solutions Manager) offering to review current tariffs, improved deals offered and processed with ease from a customer perspective. Fiona has a friendly an... Ver más
La empresa ha respondido
Procure Smart is a broker that we have used for a few years now. Peter Finnon is our focal point of contact and he is excellent. We had on-going previous issues with another electricity supplier and h... Ver más
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Información sobre la empresa
Escrito por la empresa
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Información de contacto
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Reino Unido
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excelente
259 opiniones
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Fiona Telford
contact initiated by Fiona Telford (Business Solutions Manager) offering to review current tariffs, improved deals offered and processed with ease from a customer perspective.
Fiona has a friendly and nothing too much trouble approach to doing business, a really positive experience!
3 de agosto de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Mike,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that you had such a positive experience working with Fiona. She takes great pride in providing a friendly, straightforward service and always goes the extra mile to ensure the process is as smooth and hassle-free as possible, so it's fantastic to hear that this reflected in your experience.
We'll be sure to pass your kind comments on to Fiona – she'll be thrilled to know her support made such a positive impression.
Thank you again for choosing Procure Smart. We really appreciate your trust and look forward to supporting you again in the future.
Kind regards,
The Customer Excellence Team
Excellent service from start to finish
Excellent service from start to finish. Stuart was professional, knowledgeable, and found us very competitive prices for both our electricity and gas contracts. They kept me updated throughout the process, explained everything clearly, and made the whole experience straightforward and stress-free. I would highly recommend their services to anyone looking for great energy deals and excellent customer support. Thank you!
20 de julio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Sharan,
Thank you so much for taking the time to leave such a fantastic 5 star review. We're delighted to hear that Stuart provided a professional, knowledgeable service and was able to secure competitive electricity and gas contracts for you.
Keeping our customers informed and making what can often be a complex process as simple and stress-free as possible is something we pride ourselves on, so it's wonderful to know that this was reflected in your experience.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Stuart. Thank you again for choosing Procure Smart – we look forward to supporting you again in the future.
Many thanks,
The Customer Excellence Team
annoying calls
Lauren responded quickly to what I asked her about and hopefully this problem is now resolved.
16 de julio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Pam,
Thank you so much for your wonderful 5 star review! We're delighted to hear that Lauren was able to respond quickly and assist you with your query. We hope everything is now fully resolved, but if you need any further help, please don't hesitate to get in touch.
Thanks again for taking the time to share your experience - we really appreciate your feedback!
Many thanks,
The Customer Excellence Team
Professional, responsive and easy to work with
Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great.
Big shout out to Peter Finnon, who has been brilliant throughout the process. He's always been easy to deal with, quick to respond, and has taken the time to find the right solutions for our business rather than just trying to make a sale.
Everything has been handled smoothly, and it's saved us both time and money. It's refreshing to work with a company that genuinely looks after its customers and provides excellent support when you need it.
I'd happily recommend Procure Smart to any business looking for help with utilities or payment services.
12 de junio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Trevor,
Thank you so much for taking the time to share this wonderful feedback.
It’s fantastic to hear that your experience with Procure Smart over the years has been so positive across your energy, water, waste, and card payment services. We’re especially pleased to know the support has helped save both time and money while keeping everything running smoothly for the club.
A big thank you as well for your kind words about Peter . He’ll be delighted to hear your recognition. He's always striving to provide clear, responsive support and tailor solutions that genuinely fit each customer’s needs.
We truly appreciate your recommendation and your continued trust in us. It’s been a pleasure working with you, and we look forward to supporting you for many more years to come.
Kind regards,
The Customer Excellence Team
Procure Smart
Procure Smart have taken away all the stresses that come with dealing with utility companies. Siobhon has been instrumental in finding us the best deals, supporting us with any issues that have arisen and has always responded to our queries within a few hours.
9 de junio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Lucy,
Thank you so much for your fantastic 5 star review!
We're delighted to hear that we have helped take the stress out of managing your utilities. Providing expert support and making the process as smooth as possible for our customers is exactly what we strive for.
We'll be sure to pass your kind comments on to Siobhon. She'll be thrilled to hear that her dedication, responsiveness, and commitment to finding the best deals have made such a positive difference to your experience.
Thank you again for taking the time to share your feedback. We truly appreciate your trust in us and look forward to continuing to support you in the future.
Kind regards,
The Customer Excellence Team
Respuesta de Procure Smart
Hi Sue,
Thank you so much for your wonderful 5 star review! We're delighted to hear that you found our team professional, friendly, and knowledgeable. Providing excellent service and expert guidance is always our priority, so it's fantastic to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future.
Many thanks,
The Customer Excellence Team
Lauren at Procure Smart was so…
Lauren at Procure Smart was so efficient and dealt with our issue with EDF Energy within a few hours. I had tried going direct to EDF but was getting nowhere! Well worth going through a broker when switching! Thanks.
1 de junio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Jan,
Thank you so much for your fantastic review!
We're delighted to hear that Lauren was able to resolve your issue with EDF Energy so quickly, especially after the difficulties you experienced trying to sort it directly. Providing efficient support and taking the hassle out of energy switching is exactly what we aim to do for our customers.
We'll be sure to pass your kind words on to Lauren — she'll be thrilled to know she made such a positive difference.
Thank you for choosing Procure Smart, and we look forward to helping you again in the future.
Best wishes,
The Customer Excellence Team
Tremendous experience working with…
Tremendous experience working with Michael Cole, he resolved along running change of tenancy conflict with the Supplier. Excellent really.
3 de junio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Ian,
Thank you so much for your wonderful 5 star review.
We're delighted to hear that Michael was able to help resolve the long-running change of tenancy issue with your supplier. We know how frustrating these situations can be, so it's fantastic to hear that Michael's dedication and persistence led to a positive outcome.
Your kind words mean a great deal to both Michael and the team. We'll be sure to pass on your feedback and recognition of his excellent service.
Thank you again for taking the time to share your experience. We truly appreciate your support and are always here if you need any assistance in the future.
Kind regards,
The Customer Excellence Team
No pressure
Johnathan rang to give me the prices, he explained everything in detail and was happy to go the extra mile in calculating the different costs for each utility and comapre it to what I am currently paying. Very open and honest and most importantly not pressurising.
1 de junio de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Rebecca,
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear that Johnathan took the time to explain everything clearly, compare the costs against your current utilities, and help you understand all of your options. We pride ourselves on being transparent, honest, and customer-focused, so it's fantastic to know that Johnathan's approach reflected those values.
We'll be sure to pass on your kind words to him. Thank you again for choosing us, and we look forward to helping you in the future.
Kind regards,
The Customer Excellence Team
Barry and Glen have been great to deal…
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccountable utility companies who do not care about the appalling service they give to customers.
22 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Alastair,
Thank you so much for your fantastic feedback. We really appreciate you taking the time to share your experience.
Barry and Glen will be delighted to hear your kind words. We pride ourselves on being straightforward, professional, and focused on making what can often be a frustrating process as smooth and stress-free as possible for our clients.
It’s great to know we’ve been able to save your team valuable time and provide the support and accountability that is so often missing when dealing directly with utility companies.
Thanks again for your trust and support, it’s been a pleasure working with you.
Many thanks,
The Customer Excellence Team
Warren D and Sue P
I honestly can’t recommend Warren D and Sue P highly enough. From the start, they were professional, kind, reliable, and genuinely go above and beyond expectations. What really stood out was their attention to detail and how much they genuinely cared about delivering the best possible service. Communication is excellent, everything was handled smoothly, and the results exceeded what I hoped for. It’s rare to come across someone so talented and dedicated — I will absolutely be recommending them to others. Thank you for making such a positive difference!
19 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Kate,
Thank you so much for your incredibly kind words and thoughtful review. It truly means the world.
We’re so grateful you took the time to share your experience, and we’re delighted to hear that you felt supported and well looked after throughout the process. Providing a professional, personal, and reliable service is always our goal, so knowing Sue and Warren exceeded your expectations is incredibly rewarding.
Your recommendation and trust genuinely mean a great deal to us. It was an absolute pleasure working with you, and we’re so pleased our team could make such a positive difference.
Thank you again for your support!
Warm regards,
The Customer Excellence Team
Highly recommend brilliant to work with
We have been working with ProcureSmart for around 3 years now to review our energy contracts across multiple sites and the results have been very positive.
They took the time to understand our setup as a charity and provided clear, tailored options without overcomplicating the process.
Communication has been professional and responsive throughout and they’ve been proactive in keeping us informed about market changes and opportunities.
Overall, a reliable partner for energy procurement, particularly for organisations looking to reduce costs without taking on additional admin.
15 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Christopher,
Thank you so much for your kind words and continued trust in ProcureSmart over the past 3 years.
It’s been a pleasure supporting your organisation across multiple sites, and we’re especially pleased to hear that our tailored approach and proactive communication have made a positive difference for your charity.
We understand how important it is to balance cost savings with simplicity and transparency, so your feedback means a great deal to the team.
We truly value our partnership and look forward to continuing to support you in the years ahead.
Kind regards,
The Customer Excellence Team
Respuesta de Procure Smart
Hi Aiste,
Thank you so much for your wonderful 5 star review! We’re delighted to hear you found our service helpful and had a great experience with us. Your kind words truly mean a lot to the team, and we really appreciate you taking the time to share your feedback. We look forward to helping you again in the future!
Kind regards,
The Customer Excellence Team
Great experience with Procure Smart
Great experience with Procure Smart! They helped me secure a gas contract smoothly and were transparent, professional, and reliable throughout the process. Communication was clear, and they took the time to explain everything properly. I felt I could trust their advice, and the whole setup was hassle-free. Highly recommend their service to anyone looking for energy contract support.
12 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Dharmanand,
Thank you so much for your wonderful 5 star review! We’re delighted to hear you had such a positive experience with Procure Smart.
Providing transparent, professional, and reliable support is something we pride ourselves on, so it’s fantastic to know you felt informed and confident throughout the process. We always aim to make securing energy contracts as smooth and hassle-free as possible.
Thank you again for your recommendation and for placing your trust in us — it truly means a lot to the whole team. We look forward to supporting you again in the future!
Kind regards,
The Customer Excellence Team
So friendly, And Barry is the best
I have been involved in conversations with a wonderful gentleman named Barry who has been assisting with our energy and offering the best deals. But beyond that, he actually comes across as someone who cares to help rather than the usual scaremongering you get from other companies. 10/10 will continue to use their services.
12 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Antony,
Thank you so much for your fantastic review and kind words about Barry!
We’re delighted to hear that your experience has been so positive and that Barry’s approach stood out to you. At Procure Smart, we genuinely believe in building relationships based on trust, honesty, and support, so it means a great deal to know you felt cared for rather than pressured.
Barry will be thrilled to read your feedback, and we truly appreciate your continued trust in our services. Thank you again for your recommendation and ongoing support!
Many thanks,
The Customer Excellence Team
I have used Procure Smart from when the…
I have used Procure Smart from when the Company formed, with Daniel being the point of contact. I have found Procure Smart very helpful and professional in everything they do, i highly recommend this company.
6 de mayo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Paul,
Thank you so much for your fantastic review and for your continued support since the very beginning of Procure Smart. We truly appreciate your kind words about Daniel and the service you’ve received from our team.
It’s been a pleasure working with you, and we’re delighted to hear that you’ve found Procure Smart helpful, professional, and reliable throughout. Recommendations like yours mean a great deal to us and motivate us to keep delivering the highest level of service possible.
Thank you again for your trust and support — we look forward to continuing to work with you for many years to come.
Kind regards,
The Customer Excellence Team
Good experiences from Procure Smart so far 👍
Procure Smart have been a useful service provider since a previous business advisor we used went out of business.
So far Procure Smart have done everything as expected.
28 de octubre de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Andy,
Thank you for your 5 star review!
We’re really pleased to hear that Procure Smart has been a helpful and reliable partner for you, especially during the transition from your previous business advisor. It’s great to know we’ve been able to step in and deliver everything as expected so far.
We appreciate your trust and look forward to continuing to support your business moving forward!
Many thanks,
The Customer Excellence Team
Great and honest service
Procuresmart have provided a great, honest service from start to finish. They have looked after our main energy contracts as well as additional properties whenever we have acquired or disposed of them, making the whole process smooth and hassle-free.
Fiona is a pleasure to work with and always keeps in regular contact, even after contracts have been secured, just to make sure everything is going well and to help quickly with any bumps in the road. Excellent service throughout and highly recommended.
24 de abril de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Aaron,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’ve found our service smooth and hassle free across both your main energy contracts and additional properties. Supporting you through property management is something we take great pride in, so it’s wonderful to know that’s been your experience.
Fiona will be especially pleased to read your feedback. She’s passionate about staying connected with clients and making sure everything continues to run seamlessly long after contracts are in place.
We truly appreciate your recommendation and look forward to continuing to support you in the future.
Warm regards,
The Customer Excellence Team
Procure Smart are smart
We were approached in a very personable (not pushy) way by your rep Sue Patton. Sue helped us a lot in setting up an agreement which unfortunately we were unable to commit to due to circumstances.
23 de marzo de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Tom,
Thank you so much for your lovely 5 star review.
We’re delighted to hear that Sue Patton approached you in such a personable and supportive way, and that you felt comfortable and well looked after throughout the process. We’re especially pleased that Sue was able to help you in setting up an agreement, even though we completely understand that circumstances can sometimes change.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Sue. She’ll be thrilled to hear it.
Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future should the timing be right.
Warm regards,
The Customer Excellence Team
Save money on commercial water supply/disposal
Peter explained that whilst the actual price of water supply /disposal would remain the same since the supplier would remain the same there was a saving to be made on the admin side which though modest was worth while.The changeover went smoothly and I have no reservation in recommending this company
30 de enero de 2026
Opinión espontánea
Respuesta de Procure Smart
Hi Terry,
Thank you so much for your wonderful review.
We’re delighted to hear that Peter was able to clearly explain how the savings work and help identify a worthwhile reduction in the administration costs, even while keeping your existing supplier in place.
It’s also great to know the changeover process went smoothly and that the overall experience met your expectations.
We really appreciate your recommendation and your trust in our service. Thank you again for taking the time to share your feedback.
Many thanks,
The Customer Excellence Team
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