Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Ver más
La empresa ha respondido
contact initiated by Fiona Telford (Business Solutions Manager) offering to review current tariffs, improved deals offered and processed with ease from a customer perspective. Fiona has a friendly an... Ver más
La empresa ha respondido
Procure Smart is a broker that we have used for a few years now. Peter Finnon is our focal point of contact and he is excellent. We had on-going previous issues with another electricity supplier and h... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Información de contacto
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Reino Unido
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excelente
259 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We were called today although we are…
We were called today although we are TPS Reg told he was going on google and did not screen for TPS reg companies.
Draw your own conclusion on the above.
Later contacted by Procure Smart and have accepted their reply.
31 de julio de 2025
Opinión espontánea
Respuesta de Procure Smart
Having investigated this review thoroughly over the last two days, we have found that you were indeed contacted in breach of our data use policy.
We have now reached out to you verbally (with permission) to apologise and explain the circumstances around the call.
We hope this matter is now resolved to your satisfaction and would like to confirm that all data held by Procure Smart is TPS compliant and managed appropriately.
Thank you for bringing this matter to our attention and we appreciate your cooperation in conducting our investigation as to how you were contacted.
The Customer Excellence Team
very polite & helpful
very polite & helpful, an absolute pleasure to deal with
30 de julio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Emma,
Thank you so much for your kind words and wonderful review! We're truly grateful for your support and thrilled to hear you had such a positive experience with us. It was an absolute pleasure to assist you, and we're always here if you need anything in the future.
Warmest regards,
The Customer Excellence Team
Excellent Service
As a small business we get a ridiculous amount of calls regarding out energy contracts when they are near the end of term. Barry was wonderfully accommodating and stood out from all other brokers with his excellent service, friendly demeanour and above great pricing and managed the whole process as well as matching up all our contracts together so we no longer has three different ones all running out at different times. He was incredibly patient as our accounts weighed up other options but at the end of the day procure smart was the best choice in all aspects. 10/10 would use again. Thank you Barry.
1 de julio de 2025
Opinión espontánea
Respuesta de Procure Smart
Thank you so much for this wonderful review and for taking the time to share your experience with us! As a small business ourselves, we truly understand how frustrating those endless energy calls can be — so it means the world to hear that Barry was able to bring clarity, calm, and real value to the process for you.
We’re especially glad that his patience, friendly approach, and commitment to simplifying your contracts made a lasting impression. Matching up those end dates can make such a big difference, and it’s great to know that made things easier for you moving forward.
Your kind words and 10/10 recommendation really mean a lot — we’ll be sure to pass on your thanks to Barry! We’re here whenever you need us again.
Warmest regards,
The Customer Excellence Team
Professional service
Professional service with clear information and support throughout. Friendly and helpful sales team.
25 de julio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Rachel,
Thank you so much for your kind words! We're thrilled to hear you found our service professional and clear throughout the process. Our sales team will be delighted to know their friendly and helpful approach made a positive impact.
If there's ever anything else we can assist you with, we're always here to help!
Kind regards,
The Customer Excellence Team
Wayne was very friendly and helpful and…
Wayne was very friendly and helpful and I was happy with his assistance.
14 de julio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Robert,
Thank you so much for your kind words! We're thrilled to hear that Wayne was friendly and helpful - we’ll be sure to pass along your praise. It’s wonderful to know you were happy with the assistance you received.
If there’s anything else you need, we’re always here to help!
Many thanks,
The Customer Excellence Team
UK based company that ticks the "boxes…
UK based company that ticks the "boxes and dots the I's" - thank you
30 de junio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hello Steven,
Thank you so much for your fantastic review! We're delighted to hear that you feel we're ticking the boxes and dotting the I’s - attention to detail and delivering quality service are what we strive for every day. We truly appreciate your support!
Kind regards,
The Customer Excellence Team
Transparent and helpful
Great guys to deal with they were recommended to me by a customer of ours they are quite transparent about all the costs and I felt like they were actually there to help me not like other energy company's I've dealt with.
3 de junio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Adam,
Thank you so much for the fantastic 5 star review!
We’re really pleased to hear you had a positive experience with us and that you felt supported and informed throughout the process. Transparency and genuine customer care are at the heart of what we do, so it’s great to know that came across.
A big thank you as well to your customer for the recommendation—it’s always appreciated! If there’s anything else we can help with down the line, we’re just a call or email away.
Best regards,
The Customer Excellence Team
WRONG M PAN NUMBERS
Daniel worked very hard getting a messy situation with two different suppliers sorted out. I am convinced without Procure Smart help we would never have got things resolved.
1 de abril de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi,
Thank you so much for your kind words and fantastic 5 star review!
We’re thrilled to hear that Daniel was able to help get everything sorted for you. It means a lot to know that you felt supported throughout what sounds like a challenging situation. We pride ourselves on going the extra mile for our clients, and your feedback truly makes it all worthwhile.
If you ever need anything in the future, please don’t hesitate to reach out – we’re always here to help.
Warm regards,
The Customer Excellence Team
Great service
Great service ! Perfect approach. Michael helped us and come up with solution. Absolutely hassle free !
7 de mayo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Lukasz,
Thank you so much for your kind words and 5 star review! We're thrilled to hear you had a great experience and that Michael was able to assist you with a smooth, hassle-free solution. Your support means a lot to us, and we're always here if you need anything in the future.
Warm regards,
The Customer Excellence Team
Very helpful service with competitive…
Very helpful service with competitive prices. Didn't feel like your usual sales pitch.
1 de abril de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Anna,
Thank you for the fantastic 5 star review! We're so pleased to hear you found our service helpful and our pricing competitive. It’s great to know you didn’t feel like you were getting the usual sales pitch — we genuinely aim to offer honest advice and real value. If you ever need anything else, we’re always here to help!
Many thanks,
The Customer Excellence Team
Using Procure Smart made the transition…
Using Procure Smart made the transition a lot easier
5 de junio de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Dicky,
Thank you so much for your kind words and 5 star review! We're thrilled to hear that we helped make your transition smoother. Making things easier for our clients is exactly what we aim for, so it's great to know we hit the mark. If there's ever anything more we can do for you, please don't hesitate to reach out!
Warm regards,
The Customer Excellence Team
Peace of mind
Very helpful, made everything clear, no hidden agenda. I would highly reccomend this company to anyone looking to change there electricity supplier.
1 de marzo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Malcolm,
Thank you so much for your wonderful 5 star review! We're delighted to hear that you found our service helpful and transparent—it’s exactly what we strive for. We truly appreciate your recommendation and are glad we could make the process of switching electricity suppliers clear and straightforward. If you ever need assistance again, we’re just a call away!
Warm regards,
The Customer Excellence Team
Respuesta de Procure Smart
Hi Terry,
Thank you for your fantastic 5 star review! We're so pleased to hear you were happy with the service and the results from us. Your support means a lot, and we look forward to delivering the same high standard again in the future!
Kind Regards,
The Customer Excellence Team
Great service from Paresh
Great service from Paresh, very knowledgable and helpful, would highly recommend.
1 de mayo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Mandy,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you had a great experience with Paresh – he's truly an asset to our team. Your recommendation means a lot to us, and we’re always here to help whenever you need. Looking forward to assisting you again in the future!
Many thanks,
The Customer Excellence Team
We're only small...
We're only a small business but were made to feel as important as if we were much larger.
1 de abril de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Elke,
Thank you so much for your kind words! We believe every customer deserves the same level of care and attention, no matter the size of the business. We're truly grateful for the opportunity to work with you and are so pleased to hear you felt valued. Your support means a lot to us!
Warm regards,
The Customer Excellence Team
Great Support
Nicola and Siobhon have worked really hard over many years to always get us the best deal possible for our energy contracts. They explain everything in a way that makes sense to someone who doesn't work in that field, and provide all the information you need to make an informed decision. Thank you!
30 de mayo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Lisa,
Thank you so much for your kind words and this wonderful 5-star review! Nicola and Siobhon will be absolutely delighted to hear your appreciation. They've truly gone above and beyond over the years, and it means the world to know their hard work and clear communication have made a real difference for you. We're so grateful for your continued trust, and we're always here to support you whenever you need us. Thank you again for being such a valued part of our journey!
Warm regards,
The Customer Excellence Team
Brilliant service
Brilliant service, we have a monthly direct debit with them and weve had no problems at all.
23 de mayo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Lauren,
Thank you so much for your brilliant review and the 5 stars – we're really glad to hear everything has been going smoothly! We're delighted your monthly direct debit is working well with your energy supplier.
We're always here if you need anything. Thanks again for your support!
Best wishes,
The Customer Excellence Team
Good service
Friendly, helpful staff who answered all my questions promptly
12 de marzo de 2025
Opinión espontánea
Respuesta de Procure Smart
We're so happy to hear your wonderful experiences with us. Please don't hesitate to reach out if there's ever anything else you need in the future.
Kind regards,
The Customer Excellence Team
Water Renewal
Amber was very helpful and secured the best prices for us for our water. Being a small independent school, our budget is very tight, so the best price is always appreciated.
16 de marzo de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Rachel,
Thank you so much for your kind words and lovely review!
We’re so pleased to hear that Amber was able to help secure the best prices for you – we know how important every penny is, especially for small independent schools like yours. It means a lot to us that we could make a positive difference, and we’ll be sure to pass your feedback on to Amber – she’ll be delighted!
If there’s anything else we can support you with in the future, we’re always here to help.
Warmest regards,
The Customer Excellence Team
Friendly and good prices
Peter was really helpful and friendly and came up with a couple of great prices for 2 of our sites
30 de abril de 2025
Opinión espontánea
Respuesta de Procure Smart
Hi Peter,
Thank you so much for the lovely review! We're so pleased to hear that Peter was able to help and that you were happy with the pricing options for your sites. He always aims to provide the best possible support with a friendly touch, so your kind words will mean a lot to him.
We really appreciate you taking the time to share your experience, and we're delighted we could assist. If there's anything else you need down the line, you know where to find us!
Warm regards,
The Customer Excellence Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.