Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Ver más
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Consulta las opiniones de los clientes
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Ver más
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contact initiated by Fiona Telford (Business Solutions Manager) offering to review current tariffs, improved deals offered and processed with ease from a customer perspective. Fiona has a friendly an... Ver más
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Procure Smart is a broker that we have used for a few years now. Peter Finnon is our focal point of contact and he is excellent. We had on-going previous issues with another electricity supplier and h... Ver más
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Información sobre la empresa
Escrito por la empresa
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Información de contacto
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Reino Unido
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excelente
259 opiniones
No consta que haya invitado a opinar recientemente
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Excellent Advice and Support
We received excellent advice and support throughout a recent difficult period with our energy provider resulting in a reduction in our rates and a long standing problem resolved.
14 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi John,
Thank you so much for your kind words and for taking the time to share your experiences! We’re delighted to hear that Siobhon's advice and support helped you navigate a challenging situation with your energy supplier. It’s wonderful to know that we could assist in reducing your rates as well as resolving a complex issue.
Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best possible service. If you ever need further assistance, we’re always here to help so don't hesitate to reach out!
Kind regards,
The Customer Excellence Team
Account manager excellent
Nicola, our account manager was very helpful and proactive. She managed some difficult energy provider switches which made our life so much easier.
Would recommend highly
12 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Dear Richard,
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that Nicola was able to assist you so effectively. Managing energy switches can be very challenging, so we're glad to know Nicola’s proactive approach made things easier for you. Your high recommendation means the world to us, and we’re grateful for your trust in our service.
If you ever need further assistance, please don't hesitate to reach out. We’re here to help!
Best regards,
The Customer Excellence Team
Great company to deal with
Great company to deal with, Nicola was excellent and very patient with us.
13 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Sean,
Thank you so much for your lovely 5 star review! We're delighted to hear that you had such a positive experience with us. Nicola truly is a gem, and we'll be sure to pass along your kind words to her. It's great to know that her patience and support made a difference in your journey with us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Customer Excellence Team
Best Support Ever
I have been with Procuresmart for a while now and I am very pleased with the support we receive with our utility contracts. It is made so much easier because of the personal support provided by Sue Patton, our very own advisor. Sue is always there for us and helps to keep us safe from some of the other utility guys who just want you to sign up with them.
1 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Linda,
Thank you so much for your fantastic 5 star review! We’re thrilled to hear that you are pleased with the support you receive from Procuresmart for your utility contracts.
Sue is indeed an exceptional advisor, and we’re glad she has made your experience so much easier and more secure. Our team is dedicated to providing personalised support and ensuring that our clients are protected from any unnecessary hassle or pressure.
We truly value your trust in us and look forward to continuing to work with you with the same level of dedication and care. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks again for your kind words!
Best regards,
The Customer Excellence Team
Brilliant Service
The staff are accommodating and knowledgeable, providing great assistance, with a smooth transition of our energy contract.
8 de noviembre de 2023
Opinión espontánea
Respuesta de Procure Smart
Dear Andrew,
Thank you so much for your fantastic 5 star review! We're thrilled to hear that Callum was able to provide you with knowledgeable and accommodating service. Ensuring a smooth transition for your energy contract is one of our top priorities, and we're delighted that we could assist you effectively.
Your feedback means a lot to us, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for choosing us!
Warm regards,
The Customer Excellence Team
Easy and straight forward to deal with…
Easy and straight forward to deal with and a very easy switch from existing provider.
1 de mayo de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Caroline,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that you found the switch from your existing provider to be easy and straightforward. Our team works hard to ensure a smooth transition for our customers, and your feedback reassures us that we're on the right track.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us.
Best regards,
The Customer Excellence Team
Warren was excellent
Warren was excellent. Friendly and helpful. Found me a great deal on my business electricity, without constant hassling unlike some companies.
1 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Sue,
Thank you so much for your wonderful review! We're thrilled to hear that Warren provided you with friendly and helpful service and found you a great deal on your business electricity. We understand how important it is to avoid constant hassling, so we're glad to know we met your expectations.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Customer Excellence Team
Excellent service from Michael…
Excellent service from Michael arranging and completing our gas contract.
Highly recommend.
17 de mayo de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Andrew,
Thank you so much for taking the time to leave such a glowing review! We’re thrilled to hear about your positive experience with Michael and that he was able to assist you in arranging and completing your gas contract smoothly.
Your recommendation means a lot to us, and we're delighted to have met your expectations. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
The Customer Excellence Team
Excellent professional service and back…
Excellent professional service and back up.
contract arranged quickly and on time
with minimum input requirements from myself.
would not hesitate to use procure smart in the future.
6 de febrero de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Nev,
Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our professional service and support. It’s great to know that the contract was arranged quickly and efficiently with minimal effort on your part.
Your kind words and trust in Procure Smart mean a lot to us, and we look forward to the opportunity to work with you again in the future. If there’s anything else we can assist you with, please feel free to get in touch.
Thanks once again for choosing Procure Smart!
Warm regards,
The Customer Excellence Team
excellent service
5 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi David,
Thanks for your wonderful 5 star review, we're pleased you've had such a good experience with us.
We look forward to work with you again in the future.
Many thanks,
The Customer Excellence Team
Warren Danson and Jake Hall very…
Warren Danson and Jake Hall very invaluable in setting up our energy supplier in both of our premises. Very professional, polite and pleasure to deal with. s
5 de agosto de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Lucy,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re thrilled to hear that Warren and Jake were invaluable in setting up your energy supplier at both of your premises.
We pride ourselves on providing professional and courteous service, and it's wonderful to know that Warren and Jake made the process a pleasure for you. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to them.
If there is anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out.
Thanks again for choosing us!
Best regards,
The Customer Excellence Team
All details of our new Waste and Glass…
All details of our new Waste and Glass contracts with Everflow were dealt with by Neil Reid who kept me informed at all times as to progress.
1 de enero de 2024
Opinión espontánea
Respuesta de Procure Smart
Hello Keith,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Neil Reid provided you with exceptional service while handling your new waste and glass contracts. Keeping our customers informed every step of the way is a priority for us, and we're delighted that Neil could meet your expectations.
Your feedback is incredibly valuable, and it motivates us to continue delivering great service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your trust and support. We look forward to working with you again!
Warm regards,
The Customer Excellence Team
Robert Stafford at Procure Smart was…
Robert Stafford at Procure Smart was great in obtaining cheaper rates for our water and waste services. I would highly recommend Robert.
9 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
Dear Siobhan,
Thank you for your fantastic review! We're delighted to hear that Robert had secured more affordable rates for your water and waste services. Your high recommendation of Robert means a lot to us. We appreciate your support.
Best regards,
The Customer Excellence Team
First class service
Peter is very helpfull and efficient sorting out any queries I have.
22 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
We're so pleased to hear Peter has taken such good care of your business needs. We look forward to working with you in the future.
Many thanks,
The Customer Excellence Team
Energy contract for a small charity
I had an excellent experience with Peter from Procure Smart. He demonstrated a deep understanding of the market, providing me with tailored advice that perfectly suited my needs. His transparent and straightforward approach made the entire process seamless. He secured a competitive rate, saving me significant money on my energy bills. Their customer service was outstanding, always responsive and ready to answer any questions. I highly recommend their services to anyone looking to navigate the complexities of energy procurement with ease and confidence.
22 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
Dear Monika,
Thank you for your fantastic review and for taking the time to share your experience with us! We are delighted to hear that Peter provided you with exceptional service and that you found his market expertise and tailored advice beneficial.
At Procure Smart, we pride ourselves on our transparent and straightforward approach, and it’s wonderful to know that this made your experience seamless. Securing competitive rates and outstanding customer service are our top priorities, and we're thrilled that Peter was able to meet your needs and help you save on your energy bills.
Your high recommendation means a lot to us, and we are here to assist you with any future energy procurement needs. Should you have any further questions or require additional support, please do not hesitate to reach out.
Thank you once again for your kind words and for choosing Procure Smart!
Many thanks,
The Customer Excellence Team
Exceptional customer service
I recently had the pleasure of experiencing exceptional customer service, and I cannot praise Brandon Gray enough for his professionalism and dedication. He was incredibly knowledgeable and took the time to understand our needs thoroughly.
He followed up promptly and went above and beyond to answer our questions. The entire process was seamless and stress-free, thanks to his proactive communication.
I am thoroughly impressed with the level of service we received and wholeheartedly recommend this company to anyone seeking top-notch customer support. Their dedication to excellence is truly commendable and greatly appreciated.
19 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Denise,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Brandon. Our team strives to provide the best possible service, and it’s fantastic to know he was able to assist you in finding the best energy rates for your business.
We greatly appreciate your feedback and are always here to help with any future energy needs you may have. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Thank you once again for your kind words and for choosing Procure Smart!
Many thanks,
The Customer Excellence Team
Very Helpful and found us the perfect…
Very Helpful and found us the perfect prices
2 de julio de 2024
Opinión espontánea
Respuesta de Procure Smart
Hi Tracey,
Thank you so much for your glowing 5 star review!
We are absolutely delighted to hear that you had such a positive experience working with Liam. Your kind words truly mean the world to our team, and it’s wonderful to know that Liam met your expectations.
At Procure Smart, we strive to provide exceptional service and create memorable experiences for our customers. It’s incredibly rewarding to know that our efforts have made a difference for you.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to working with you again in the future!
Warm regards,
The Customer Excellence Team
Very professional and good service from…
Very professional and good service from the organization and especially with the agent I dealt with who was informative, efficient and extremely helpful. Communication with the organization is superb.
3 de octubre de 2023
Opinión espontánea
Respuesta de Procure Smart
Hi Shashi,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that you had such a positive experience with Brandon and Lauren. Your kind words mean a lot to our team and motivate us to keep providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to working with you again soon!
Best regards,
The Customer Excellence Team
Spoke with a broker
Great conversation with Fiona, clear and quick
-Ben
7 de junio de 2024
Opinión espontánea
Respuesta de Procure Smart
Hello Ben,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that you had a great experience working with Fiona. Your feedback means the world to us. Looking forward to work with you again soon!
Many thanks,
The Customer Excellence Team
Fiona Telford was so easy to deal with
Fiona Telford was so easy to deal with. She is professional, efficient and helped me make a seamless switch.
4 de junio de 2024
Opinión espontánea
Respuesta de Procure Smart
Thank you so much for your wonderful 5-star review!
We are absolutely thrilled to hear about your positive experience working with Fiona. Your kind words mean the world to Fiona and our team and inspire us to continue delivering the best service possible. It’s wonderful to know that we could meet your expectations and provide you with an experience worth sharing.
If there’s anything more we can do for you or if you have any suggestions on how we can make your next visit even better, please don’t hesitate to reach out. We look forward to welcoming you back soon!
Warmest regards,
The Customer Excellence Team
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