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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Ver más

Valorada con 1 estrellas sobre 5

After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing

Valorada con 5 estrellas sobre 5

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.

Valorada con 5 estrellas sobre 5

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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3,7

Todas las opiniones

(128)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Didn’t fit properly

Didn’t fit properly

31 de mayo de 2024
Logotipo de Proleep

Respuesta de Proleep

We’re really sorry to hear that the item didn’t fit properly. We understand how disappointing this can be. Please use this link to report the issue, and our team will work quickly to resolve it for you: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.

Thank you for bringing this to our attention and for giving us the chance to assist you. We appreciate your patience and understanding.

Valorada con 3 estrellas sobre 5

Not a perfect fit

Not a perfect fit. On the side panels you will see the wood grain on one side or the other. The front panel fits great but you can also find this exact same product for half the cost. I will be removing the side panels and looking for something else that fits a little better. Just beware if purchase the side panels.

4 de junio de 2024
Logotipo de Proleep

Respuesta de Proleep

Thank you for your feedback! We’re sorry to hear that our product did not meet your expectations. To help us resolve this issue promptly, please visit this and report the problem: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.

Our team is ready to assist you and ensure you have the best experience with our product.

Thank you for bringing this to our attention!

Valorada con 5 estrellas sobre 5

The team at Proleep support have been…

The team at Proleep support have been amazing! They responded to my email promptly regarding a defective piece. They were very understanding and caring regarding my situation and sent me a replacement piece to make things right the same day! I am very grateful for their help and support in this matter!

24 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service is amazing

Had an issue with my original dashboard. I emailed Proleep and they took care of my problem and sent me a new dashboard. Great customer service and my model Y looks amazing.

25 de mayo de 2024
Valorada con 5 estrellas sobre 5

Maurine from support was amazing and…

Maurine from support was amazing and super helpful. She helped with my issue by providing care, guidance, and made sure I was 100% satisfied. Will be a returning customer because of this experience.

18 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

ATTENTION ARNAQUE

Commande passer pour intérieur tableau de bord d’une tesla model 3 !
Je m’aperçois que le colis arrive casser , nous informant le commerçant et nous dit de le renvoyer à nos frais pour avoir un remboursement.
Résultat colis renvoyer à nos frais 15€, plus de 100€ perdu car il ne veulent pas nous rembourser car apparemment nous n’avons pas envoyer les bon éléments !
Ils se foutent de nous ! Des mois que ça dure !!!

21 de mayo de 2024
Opinión espontánea
Logotipo de Proleep

Respuesta de Proleep

We are sorry to hear about your experience. We were unable to locate any information associated with your name in our records. Could you please reach out to us with your order details at support@proleep.com? We are eager to resolve this issue for you as quickly as possible.

Valorada con 5 estrellas sobre 5

Great products, great customer support.

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a new kit. It's the kind of support that makes me 100% confident that I can recommend Proleep to others. (I'll add that for those of you with the wood grain interior in your Model Y, the blackout kit from Proleep is a thing of beauty.)

29 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking company to deal with

Shocking company to deal with. I recently bought their dash and door trim at quite some expense and have found the adhesive tape is fitted to the trims is just not strong enough to hold the trims down. Several emails later looking for help I can now conclude they will only accept returns if the item is unused !! And that it can be resold. THEY REFUSE to deal with faulty supplied good. Please don't waste you money an absolutely shocking company to deal with BEWARE!!!!!!!!!!!!!!

8 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Made the order 12/5-23

Made the order 12/5-23, didn’t get a tracking number, today 12/18-23 and still haven’t received it! Try’d customer service several times, and no respons 👎👎👎

5 de diciembre de 2023
Opinión espontánea
Logotipo de Proleep

Respuesta de Proleep

Hi Joakim,

I hope this message finds you well. We are truly sorry to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience caused.

We acknowledge the delay in our response to your inquiries, and we understand the frustration this situation has caused. Our customer support team has been working tirelessly to manage the increased volume of inquiries during this busy season, and we regret falling short of your expectations.
Regarding your order, we are actively investigating the status and location of your package with the carrier. We understand the importance of timely updates and deliveries, and we are committed to resolving this matter promptly.

We genuinely value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please feel free to respond to this message.

We apologize for any frustration or inconvenience you may have experienced.

Best regards,
Proleep Support Team

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