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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Proud Mary processed my order within a day which is excellent. I also requested a sample grind size of cold drip coffee as my cold drip brews seem under extracted - so why not ask the expert... Ver más

Valorada con 1 estrellas sobre 5

Dear PMC, It's not you, it's your choice of courier. I've been a PMC fan since you were still in Footscray. And your PMC jumper 'Coffee or Die' is still my favourite jumper all these years. Loo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been buying coffee from Proud Mary for a while now especially their Humbler blend and it has honestly become my go to. The quality is consistently excellent smooth rich and really well balan... Ver más

Valorada con 5 estrellas sobre 5

Best coffee in town!! Most likely in the world! Customer service is second to none. Thank you. I’m a very regular customer and on the odd occasion something gets mixed in respect of an order or a d... Ver más

Información sobre la empresa

  1. Establecimiento de café
  2. también en la categoría
  3. Proveedor de productos comestibles

Información proporcionada por diversas fuentes externas

Proud Mary Coffee Australia. Buy Specialty Coffee, Geisha and Coffee Equipment. Roasted in Melbourne and shipped internationally.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

175 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(175)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The customer service is always amazing

The customer service is always amazing! They are super prompt with their replies, and very helpful with my orders. The coffee beans always taste great, and the delivery is super quick

5 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Deserve more than 5 stars haha ;)

Delivery was really speedy, order was here the following day. Thanks so much for the handwritten note & recipe, really appreciated that. Made a really tasty V60. Overall– very satisfied with everything ! Thanks heaps guys :)

4 de julio de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Thanks for the love Isaac 💖 Glad you enjoyed the product and service!

Valorada con 1 estrellas sobre 5

Simply appalling 😡

Paid for new Brewista Ratio Scale and was handed a scratched used one. Who does that? Had to wait another week to get a new one and to top it all had to go pick it up myself. First and the last time I will purchase something from the Proud Mary cafe. No effort was made to make the experience any better. Seriously who tries to handball an old scratched up used item as new.

4 de julio de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Hey Parminder, firstly we'd like to apologise for how this has unfolded. We've got someone reaching out to you now to clear things up. Our customer service is really important to us, so thank you for letting us know how you feel.

Valorada con 5 estrellas sobre 5

Moccamaster - Great price and service!

Ordered a moccamaster online for an in-store pickup. Price was good. Staff in-store were awesome - helpful and knowledgeable. Also try a few brews at the bar while you’re there.

1 de julio de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Thanks, Annie for this lovely shout out 💖

Valorada con 5 estrellas sobre 5

My coffee subscription is one of my…

My coffee subscription is one of my favourite monthly purchases. You coffee is consistently the best. I’m very happy and believe that more people should be too

10 de junio de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Thanks, Lyon for this lovely piece of feedback 🤗 💛

Valorada con 5 estrellas sobre 5

Amazing on every front

Amazing on every front!

Before my first purchase, I was getting questions answered late on weekends (which was a surprise! But I wouldn't expect this to be the norm, I may have gotten lucky that day).

Very quick to answer all queries, from shipping related post-sales, recommending processes to brewing, recommending beans based on needs/type of coffee, etc.

Their fixed price model for farmers is a big plus too, and all things combined has gotten me to subscribe to their beans from interstate.

And of course, the (arguably) most important thing - the beans are awesome! I've had a batch of angel wings and filter so far, and both have been unique and a pleasure to drink.

2 de junio de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Thanks, JT for taking the time to write this lovely review 🤗💛 it means a lot to us!

Valorada con 5 estrellas sobre 5

Truly Great

Great systems in place to ensure you know when your order is arriving and very simple payment roll over.

The coffee is always of a specialty quality with great info about origin, exporters and farmers. Great roasts and brewing suggestions.

Hardest part is going to be cancelling the subscription one day.

7 de mayo de 2019
Opinión espontánea
Logotipo de Proud Mary

Respuesta de Proud Mary

Thanks for the love, David! 😍

Valorada con 1 estrellas sobre 5

Unfortunately my order has not been delivered

Unfortunately, while I've had great experiences previously, my order has not yet arrived as of 7/5 (ordered 26/4).
* Shippit tracking advises it is still in transit with Couriers Please - no update since 29/4
* ETA for delivery was 2/5.
* Couriers Please tracking (via ref: CPBBGRZ1625402) shows the package is being in transit from Perth to Melbourne.
* Couriers Please customer service was not particularly helpful and they've advised that the package is in transit between Perth and Melbourne and was sent out today (7/5) so it is not expected to arrive for a few days yet.

In short, it looks to have been mistakenly sent to a road with the same name in Perth WA rather than Mount Duneed VIC.

Other than providing a case id (1386154), Couriers Please customer service have only been able to advise the information available on their tracking page and that someone will call me at some point in the next 24 hours.

No doubt an isolated incident and a score based on previous experience would have yielded a 5 star review - perhaps I'm just grumpy because I'm running out of coffee?

7 de mayo de 2019
Opinión espontánea

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