Pure Retirement Ltd Opiniones 

534
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pure retirement are an excellent provider for later life schemes enabling you to stay in your home and enjoy Your life without the extra cost of selling and upheaval of finding a new home. The... Ver más

Valorada con 5 estrellas sobre 5

The paperwork is straightforward and subject to some slight delays from the postal service but what always struck as very good was the efficiency and pleasantness of the staff on the phone. It alway... Ver más

Valorada con 5 estrellas sobre 5

Once again excellent response from Pure Retirement Ltd. They dealt with my request promptly and efficiently also with a good personal touch from their staff which is a pleasant change from talking to... Ver más

Valorada con 5 estrellas sobre 5

The whole experience was very easy and clear to understand. Every step was explained clearly with a kind and respectful understanding. There were regular updates of each process and short courtesy cal... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario

Escrito por la empresa

Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

534 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(534)

144 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Exorbitant interest

My Dad used this service to release £35,000, he’s sadly now passed away and I’m dealing with his estate. The amount due to repay now stands at an eye watering £120,000! The balance increases by approximately £700 per month. I urge anyone considering this service to look in to in throughly, the interest is exorbitant, license to print money.

5 de junio de 2026
Opinión espontánea
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Respuesta de Pure Retirement Ltd

Thank you for taking the time to leave a review, and we’re very sorry to hear about your loss. We appreciate this must be a difficult time, and that dealing with financial matters can add further stress.

We understand your concern regarding the loan balance. Lifetime mortgages are long-term products with no required monthly repayments, so interest accrues over time and compounds. This can lead to the balance increasing, particularly over a longer period.

At the outset, these features and their potential impact over time should be explained by a qualified financial adviser, along with whether the product is suitable for individual circumstances.

If you would like to discuss your dad’s account in more detail, please contact us at customerfeedback@pureretirement.co.uk, and we’ll do everything we can to help.

Valorada con 5 estrellas sobre 5

Prompt Service

The process of borrowing more funds from my drawdown reserve was fully explained to me and the required amount was paid into my account within two weeks of my application.

29 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Drawdown fund request

The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.

26 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pure Retirement are experts.

Pure Retirement are experts in their field, the services they offer are excellent and their staff are extremely knowledgeable, professional and friendly without being pressuring. Highly recommended.

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cash release

Always a pleasure to deal with Pure Retirement. The process of accessing funds from my cash release facility was as ever, smooth, swift and very efficient. Customer service is second to none

13 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used them before,they are…

I have used them before,they are friendly,this time it was all done over the phone,rang me on the day and the time they said,always asked for security questions to make sure they were talking to the right person,nothing was too much trouble,explain everything that was going on.and what forms you would receive in the post.

30 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

very good service and contact they…

very good service and contact they contacted me to clear up any small differences, and the transaction was quick and easy to perform They also ensured that i understood the implications of my actions giving e lots of tie to change my mind if i wished

25 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pure Retirement are the best

Pure Retirement answer the phone quickly and whoever we speak to is delightful, helpful and easily understood. They have always done what they say they will do when they say will do it. They really are a standard to which many other companies should aspire.

24 de abril de 2026
Opinión espontánea

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