Quatarairways Opiniones 

experienced a problem on our flight Manchester to Qatar (booking KKDQCA) - asked by flight crew to raise a concern which I did 22/11 (  CAS-3226825-D3D8C4) - despite chasing them 3 times 8 weeks later I am still waiting for a response. for the world's best airline I am utterly shocked at how poor their aftercare support is

Je n avais jamais pris cette compagnie Qatar Airways mais je fus agréablement surprise (je prends au moins 5 x l avion par an, plutôt des Lowcoast) Avion à l heure, personnelle aimable, place pour les jambes, bon repas à bord, plusieurs films récents, couverture, casque et oreiller gratuits, ils passent au moins 4 x pour des boissons sur un vol de 6 h. Vraiment je recommande

Ich habe über „Flugladen“ 2 Flüge mit Qatar Airways gekauft (2300€).
Die Plicht hat Qatar Airways gemeistert: wir und unser Gepäck sind hin- und zurückgeflogen: kein Absturz, keine lange Verspätung und kein Gepäckverlust.
Die Kür: Hier hat Qatar Airways versagt. Nachdem es unmöglich war bei Flugladen 2 umbuchbare Tickets auf ein anderes Datum umzubuchen (siehe meine Bewertung zu Flugladen) versuchte ich es über Qatars Website: nicht möglich. Meine zahlreichen Anrufe im Callcenter für Privatkunden verliefen ergebnislos: mir wurde Umbuchung zugesagt, aber nicht ausgeführt; eine falsche Telefonnummer vom vermeintlichen Office am Abflughafen gegeben (es existiert keine Qatar-office am Airport); aber am Besten war die Idee des ewig freundlich- nutzlosen Support- Mitarbeiters: zum Umbuchen des Rückflugs sollte ich in Kambodscha einen medizinischen Notfall simulieren!
Letztlich hat ein stationäres Berlin Reisebüro (alternativ-tours.de), welches in keiner Weise in Reise/ Buchung involviert war und zu dem ich keine Geschäftsbeziehung hatte, 2 Stunden (!) Zeit und vor allem Nerven investiert und es geschafft meine Rückflüge umzubuchen. Qatar Airways hat hierfür ~ 600€ berechnet. Das Reisebüro für ihre Mühe nichts berechnet - Ich habe der Dame anschließend eine großen Blumenstrauß geschenkt.

Vol Katmandou Lyon annulé au dernier moment !pas de remplacement proposé mais 3 heures d’attente dans l’agence !Repoussé de 3 jours et arrivé à Paris!!aucune indemnisation possible.. Hotel , nourriture, train Paris Lyon .. car sois disant Qatar Airways n’est pas un transporteur communautaire !!!
Scandaleux ! Ils prennent vraiment les clients pour du bétail et encore il y a plus de protections pour lui maintenant !!

Ich bin das erste Mal mit Quatar von Thailand über Doha nach Frankfurt geflogen. Der Check-in war einfach und freundlich. Die Maschine war sauber und komfortabel. Ich hatte im Vorfeld vegetarisches Essen gebucht, welches lecker und ausreichend war (ist halt Flugzeugessen ;)). Das Flugpersonal war freundlich und hilfsbereit. Das Entertainment-Paket war sehr abwechslungsreich und man hatte viel Auswahl an Filmen. Ich würde wieder mit der Airline fliegen.

Un biglietto totalmente rimborsabile e nn c ‘ è un numero valido per contattare un operatore ! Ho richiesto rimborso on li è ma dopo 15 gg neanche una mail ricevuta pessimo servizio molto peggio di un low cost
Penso di dover ricorrere a vie legali! A cosa servono le tariffe flex e le assicurazioni sui voli?

UPDATE: Flug war gut mit einem ABER!!!!
Es ging von Südostasien über Doha eigentlich nach Prag mit Frau und Kind und vielen Koffern.
Gebucht war in Prag ein Hotel und anschließend am Folgetag 1.Klasse Bahn nach Deutschland.

In Doha angekommen wurde der Flug nach Prag gestrichen und am nächsten hätte man fliegen können. Zwischendurch 4 Stunden mit Kleinkind in ein Hotel. Hotelbuchung Prag dahin und Bahnticket nicht stornierbar.

Nach langen Diskussionen gab es einen Umweg über Berlin. Haben wir gemacht, um einen 90. Geburtstag der Oma nicht zu verpassen. Allerdings gab es kein Bahnticket über Qatar. Man hat uns zugesagt über E-Mail eine Entschädigung zu erhalten. Bis heute keine Antwort - 2 Monate:
In Berlin bekommt man nicht mal eben ein Bahnticket mit Sitzplatz im ICE - auch noch Montag! Über 24 Stunden auf den Beinen und dann Bummelzug mit x-mal umsteigen mit 5 Koffern und Handgepäck.

Mehre Anrufe bei Qatar wurden mit Hinweis auf E-Mail abgewinkt.

Buchung gut:
Buchung erfolgte problemlos und es gab einen Lounge Gutschein für alle drei Buchungen on top. Einziges Manko: Von HCMC nach Berlin ist erheblich teurer als bis Prag. Im Grunde dieselbe Strecke, aber das liegt dann wahrscheinlich am deutschen Wohltäterstaat.

We booked business class to Maldives in April 2024.
Great service at check-in at Heathrow, offering refreshments while checking in and the speed getting through security was great. We could not fault the service there. We thought we were in for a fabulous time. We always book business class for long haul as it's part of the enjoyment of our holiday.

Their lounge is mediocre. The food is very limited in selection. There are no newspapers, magazines etc., available. They do not announce the boarding. I think there's one screen in the lounge so you must keep getting up to see what's going on. Instead you must rely on one of the staff coming to tell you when you should board. And our experience was that we had to rush to the aircraft.
The toilets are small and dingy. Unlike the toilets in the Emirates lounges.

The flight was delayed an hour due to probelms with Isreal and Iran. Not their fault...
We had the Q suite on the plane and I must say was fantastic. The service on this aircraft 737 was great! Wonderful staff. They couldn't do enough. We had a connecting flight in Doha and missed it by 15 minutes. The staff assured us that the connecting plane would wait as it was only a few minutes, but instead they didn't hold the plane so we had to wait for 7 hours in Doha Airport without sleep to get the morning flight. Their business class lounges there are passable. They have a few, and one is better than the other. I think they put design first and comfort for their clients 2nd. Again not a great deal of choice in food in the two that we tried. The main airport outside the lounges is fantastic. It's like being in an amazing village.
Again the staff on 737 flight to Male were wonderful. Couldn't do enough for us as we had to be separated for the final 5 hour leg of the flight. Not exactly what we wanted on our anniversary! We got the last seaplane to our destination. Phew!
On the way back we waited in a horrible windowless room they called their business class lounge in Male. It was pathetic! The seats and tables dirty and sticky. The lighting was depressing. The food consisted of a few sandwiches and other stuff that was open to flies and people coughing and spluttering all over it. A total mess and no alcohol allowed to lessen the efffects of the grim surroundings and cries of small children. The 2 miniscule toilets were a disgrace. Dirty and soiled. Nowhere to put a bag down or change. I wasn't surprised that there were so many unhappy crying children. I pitied the parents trying to cope in those surroundings.
The first leg of the flight back was okay. The air con wasn't working properly, but we were looking forward to getting on the Airbus 380 for the second leg back to Heathrow.
It was so, so disappointing! The staff were truly horrible! We asked for an aperitif once the seatbelts were off. You'd swear we asked them to cut their heads off! The steward on my husband side told him to go to the bar for it, so we did. When we got there, our presence seemed to put the nose out of the steward there! She completely ignored us and almost cut my toes off pushing a trolly past me. The thing is you can't say anything because you know they will twist it, so you must put up and shut up. This set the tone for the whole flight home. I felt we were treated like alcoholics for having the audacity to ask for a drink!
They obvioulsy feel they are the 'elite' ones, because they work on this aircraft. They actually acted like BA staff, who are generally rude and ignorant anyway! But these two airlines have merged. So they probably were BA staff!
I have flown business class on numerous occasions and I can honestly say that this was THE worst experience I ever had. I would never, ever use Quatar again. How they have a reputation for being one of the top three is beyond me! In my opinion, they really don't deserve this accolade and I am a seasoned traveller.

Use Emitates before these anyday though these can be tempermental with staff attitude too, but nowhere near as bad.

Emirates also offer a free chauffer service. Quatar don't anymore.

Die letzten zwei Flüge mit Quatar Airways (Malediven und Seychellen) waren sehr gut. Pünktliche Abreise und kurzer Transfer in Doha.
Würden wir sofort wieder buchen.

Je suis parti en couple et des amis a Bali,le vol Paris Doha avec escale de 2h30 de doha a Bali bien passé, mais le retour une catastrophe 2 heures de retard a bali et 8h a Doha plus de 24 heures de voyages une vraie galère.sans aucune explication bien sûr . pour la meilleure compagnie aérienne du monde il manque de communication.
Par contre on a eu un bon de 200k roupies indonésien pour la restauration.
Voila l'expérience avec quatar Airways
Bien a vous

Worst air line company. They advertise that if you need extra leg room they will give it to you for free but they do not they charge the absolute earth for extra leg room seat. Also they only give you one meal on a long haul flight. Half the staff are not qualified. I had both my knees bashed badly by their trolley which spoilt my holiday I was iunable to walk and I wrote to them and they never cared.incompetent staff. They never tried to fix anything’s avoid this airline terrible

Flight was all fine, no problem. We did however pay over £250 for upgraded seats for a family of 4 on a 15 hour flight from Doha to Brisbane. As we boarded the flight we were told our seats were not available and would we kindly sit here instead and assured it had the same space. It did not. We viewed the seats we gave up - and paid for. Difference prices. We've now emailed 6 times and called (but that goes nowhere). Were given a case number but they've just never delt with it. Once they have your money they're not interested. I think I'll need to waist my time in the small claims court to recover the money.

Qatar Airlines, used to be one of the best airlines to travel. Now they have become the easyjet of premium airlines. They will suddenly remember extra charges or limitations on your tickets. If I want a budget experience I would pick a budget airline.

I contacted these people to book a flight for two people,
One from London to St Kitts via New York, the other person from Ghana to New York then St Kitts.

My second question to James Norton was is visa required for my finance.
He replied no.
I asked this question 3 times.

Based on his response I went a head with the booking.

I Paid over four thousand pounds including a deposit for a hotel.
Only to be told at the end of it all by James oh a visa is needed for your fiance.

What has transpired has caused even more distress, as I now had to request a refund after searching for an alternative even to the point of sending James information.
Now steps in Abhi. James manager, I requested he play back the recording of the conversation, they sent a summary of a recording but both have lied and omitted the parts where I asked about the visa and repeatedly said but I asked you James.

Now the airlines are refusing to give a full refund for the flights wanting to take £800.00 from my total wedding budget.

Don't use these people who cannot admit a mistake,

Now Quatar airlines are refusing to give a full refund.

This does not speak well of the airline.
Business wise or customer service wise.

I don't understand on a moral level you can justify £800.00 fee in a matter of hours especially when the full information was not given by the agents, not days or weeks but hours.

I am so distressed over this.
Embrassed as my family were now waiting in St Kitts for our arrival.

We are a no show

Dee Banner

Unser Flug führte von München nach Bangkok über Doha und zurück. Wir waren sehr zufrieden mit dem Service, es gab mehrmals Getränke jeglicher Art. Wenn etwas nicht mehr auf dem Wagen war, wurde es gebracht. Bei jedem Flug gab es einen Snack und ein warmes Essen. Die Beinfreiheit in der Economy war sehr angenehm, auch das Entertainmentprogramm.

Hold jeg langt væk fra Quatar ayrwais jeg er blevet snydt af firmaet havde en forfærdelig oplevelse maden var en katastrofe

Alles wunderbar angenehmer Flug und freundliches Personal.

They have a very exceptional experience. I am writing this also because there was an emergency on my last flight and the flight attendants handled it exceptionally well.

I was flying from Kathmandu to Doha. Great service. Ma Kawtar gave good hospitality