Quatarairways Opiniones 

Seit Januar versuche ich meine gekauften Sitzplätze aus einem stornierten Flug in Gutschein o.Gutschrift umzuwandeln.Ich telefoniere wöchentlich mit Frankfurt,anders sind die nicht erreichbar,vergeblich.Jetzt ist Frankfurt seit 1Woche überhaupt nicht mehr erreichbar.Ich weiss nicht mehr weiter,es ist katastrophal mit diesem Unternehmen.

I travel by Quatarairways more than 6 times and every time I feel comfort and safe during my journey.
Good food , excellent behaviours, respective approach, nice environment , helpful mentality and neat and clean air bus. I am really impressed to have journey with them.

Heathrow London July 5 3pm flight check-in service crew are the most unforgiving, unhelpful,
miserable and uniformed They dont know how to smile. Arrived at 12:30 for check-in and because of the covid situation they wanted my old Philippine passport/birth certificate to prove I was a Filipino before becoming a British passport holder. my current British passport has got information Written on it that my birth origin is Philippines and on top of that i have provided some photocopies of evidences that I am a Filipino like my College/University Diploma, my health clearance certificate for employment way back 2002. They said a copy of my old filipino passport is needed So I have tried to call my friends to provide and 5 minutes before the flight I managed to get a copy but unfortunately the guy who was left said that they need the original copy but i was given wrong information. Had they given me the right info, i could have taken a taxi to come home and maybe somehow i could have managed to take on my flight. The most uncaring service. They have a stoned face...men or women. The most unpleasant costumer front desk service. How could it be so unacceptable that on my current and valid british passport it is even written birth of origin is Philippines. I even checked gov.uk website entry requirements, didnt even said i need to present my old passport/birth certificate. My British passport was enough to tell then that i am a filipino. It is clear and written that my birth original is Philippines. How difficult for them to understand that. The crew are bunch of misinform, unhelpful crew! Would never recommend after a really bad experienced with them.

They have been so hard to get hold of - although after finally getting though their automated service - my queries and problems we're dealt with efficiently

Er lidt i chok i over de dårlige anmeldelser, da jeg ikke har andet end gode oplevelser med Quatarairways. Jeg har flere gange fløjet til Asien med Quatar, og det hele spiller! Jeg har også tidligere fløjet med min mor som havde brug for ekstra handicap hjælp, og alle ombord var så flinke og hjælpsomme. Hvis jeg kunne give flere stjerner, var det gjort.

Cancelled my flights to Australia in March, only received my refund in September after numerous phone calls and e emails, customer care service non existent, I had flights with easy jet cancelled later in the year and they were much better

My wife had to urgently leave for Iran August 5th, 2020 as her father had passed away suddenly. She had to fly through Paris as the Montreal to Doha flight was full so she booked AC and was supposed to connect in Paris and shew as confirmed a standby in Paris. When she arrived in Paris and rushed to the QA counter she was informed that there was no stand by available and would have to pay a FULL fare to Tehran. 800 Euros. She was quite distraught but had no choice as she had to be with her mother. She tried to explain to the QA people that she was travelling on a bereavement fare but they were completely uncaring and uninterested. 800 euors later, she flew to Tehran.
My wife will be flying back to Montreal in September after the 40 days morning period and I fear that QA will mistreat her the same way as before.
It's a shame and disgrace how Quatar Airways treated her. Many Iranians fly to Iran using Quatar Airways and I hope that now they will NEVER use this airline again. If anyone has some pull or suggestions then I would welcome their reply.
Thank you. Abram Grinfeld

Quatar Airways sells AIG Travel insurance on their website.
Apparently, India revoking all foreign visas to foreign travellers is not considered a good enough reason to claim for trip cancellation on my travel insurance.
Don't waste your money.

Superservice
Rekommenderas

Onsdag 29. fra København med Quatar Airways til Manila. I Doha lufthavn åbnede de min indcheckede bagage og tog en kompressor til et lille køleanlæg og påstod den var farligt gods. Det er overhovedet ikke farligt gods. Transporteres med fly over hele verden hver dag. Doha lufthvn er bare enten tyve eller ignoranter. 5500 kr mistet. Ingen forståelse eller undskyldning fra QA. De kunne have oplyst om vilkårlighederne i Doha Lufthav. Flyv aldrig med Quatar Airways hvis du vil have din indcheckede bagage sikkert frem

Vi har fløjet med Quatar til phuket, hvor vi skulle skifte i Doha, så vi har i alt været med 4 forskellige quatar fly, som alle var lidt forskellige i service og oplevelse. De får stjerne for at de har mange film, serier osv., samt god mad og forskellige at vælge. Det var gratis at vælge mad og pladser ved booking så det var dejligt. Personalet vat venlig. Nogle af flyene har haft gratis snaks mens andre havde intet snaks og på det sidste fly fik vi ikke mad/sandwich anden gang så efter 6 timers fly var man bare sulten. Vi kunne ellers lide at der var gratis drinks på flyet som alkohol osv. så generelt får man meget for pengene i forhold til andre fly selskabet vi har rejst med for samme pris.


Det som var irriterende var at stolene er ikke særlige god at sidde mange timer på og specielt ikke hvis man har følsom ryg. Vi har også oplevet dårlig indeklimma nogle gange og føltes som om der ikke var nok luft. På et af de fly vi var med ventede vi længe på mad når alle de bageste i flyet havde fået mad, som vi tænkte var mærkeligt for vi tog pladser længere frem i flyet på ikke at vente længe at få mad samt vi ventede længe på også at få maden taget væk og ryddet op igen.

Det er forskellige fra fly til fly hvordan oplevelsen er.

Arriving at Gatwick to check in a lovely lady call Annette help us was so lovely and friendly . After boarding our flight to Thailand first flight was good my daughter had travel sickness staff were very nice . Plenty to eat and drink . On the second flight staff were very nice as well . And also coming home one of the staff actually was chatting to us so thank you great airline .

Somehow I face with this company only when I'm travelling to Asia. So it was several times and it was great. Once there was a story when I forgot my photo camera in connecting flight in Doha, they even sent it to me in several days.
But the last time when my friends and I were travelling to Thailand, out of a sudden they didn't give a seats to two of my friends because of overbooking! I was really outraged! I know that many airway companies do this, but such a Qatar, pretending on luxury status - it's unimaginable. There would be no problem if we had enough time, but all other 6 persons had to wait for them in Phuket for several hours, just wasting time of our sailing boat charter!
I would put just one star, especially because on the way back we landed in Kuweit instead of Doha because of a storm, missed our second flight and arrived back at home on Monday morning instead of Sunday evening, but the company tried to do all the best to support us. They organized a hotel for us and great dinner, so finally I'm putting 3 stars.

Super compagnie. Le service à bord est vraiment incroyable. Toujours à l’heure. Un très grand nombre de films et de séries (dont énormément sous titres en français). De plus les prix vers l’asie (notamment Bangkok sont très bas).

They have changed to more seats. And the seats are made smaller..Seven hours with constant bumps on your wright shoulder.
Never again Quatar airways.

My bad experience happened over 1 year ago, 24 Sep 2017. But still in my memory.

I booked flight to fly from ORD airport to Bangkok, Thailand, layover in Doha. I arrived the check in counter late due to the delay of my domestic flight from Michigan that I could not avoid the late arrival at different airport. Also the Qatar Airways rescheduled to leave about 25 min earlier after I already booked domestic and international flights. I had been panicked when I arrived the closed check in counter and I realized I was late. The plane will leave in about 50 min. One young guy at the ORD airport helped me to contact the check in counter staff. I was very impressed. I had waited about 10 min. Then the check in counter staff showed up. I tried to explain her my domestic flight arrived late at the Midway Airport and I had to take CTA trains to come to ORD airport. She stated unkindly that I need to arrive the counter 2 hr before departure time and tried to sell me the next day expensive ticket without offering me to the next day flight. She told me I missed the flight. I had felt bad. My guess is that since I hadn't checked in yet, they gave the seat to someone else. I had been stressed and panicked at the airport and finally I made decision to buy new cheaper ticket to fly with different airline.

I found out later that there is 2 hour late rule that most airlines put missing flight passengers standby to next day flights with no charges or fees. I arrived the airport after check in counter closed but the plane did not depart yet. So my family, friends, and I will never book flights or fly with Qatar Airways again. Very bad check in staff who did not follow 2 hr late rule.

Flight QR 24/8 from Krabi.
The service on this plane surely had its ups and downs, and im not talking
start and landing.
First of all breakfast was 3 hours delayed, litle turbulens, 20 min.and again again again, breakfast were finish, Only fish left.... ARGH...
My mood had dropped in the face of having fish, but I decided to put it behind me, and instead I ask for that coffe I had been promished 30 min
earlier, the chiefstewardesse approached my, and condugt a federal style of investigation, asking" From who did you order that coffe?"
From you actually.....
Not a nice asmosphere.
Helle og Søren
Copenhagen

Flyet var forsinket 24 timer vi fik en overnatning på hotel nogle passagerer 50 km væk fra lufthavnen andre op til 100 km væk, vi fik ingen information om vores ret til kompensation.. Søgte man dog kompensation fik man den også uden nogen problemer lille +

Ville bestille en flybillet med stopover, men det skulle laves manuelt.
Fik at vide at man skulle bestille (Egentlig ville de have at vi skulle købe og betale) billetten først, og de ville herefter manuelt håndtere stopover.

Vi fik hele tiden at vide, at 'vi ringer tilbage'.
Som en service 'holdt' Quatar vores booking, men da vi endelig fik svar (vi måtte selv ringe), kunne stopover ikke lade sig gøre.
Imellemtiden var billetterne blevet 5000 kr. dyrere, men det var bare ærgerligt! De holdt sæderne, men ikke prisen...

Rejs IKKE med Quatar hvis du ønsker stopovers.

Claim 4. of April 2013
...just returned from Saigon via Doha to Copenhagen (QR605/QR085 seat 25A/28A). 15 hours of fighting with a big metal box under the seat and no chance to stretch the leg for a minute. Quite a pain for so many hours of flying.
A couple of questions:
What is the purpose of this box ? It cannot be for comfort of the passengers ?
How do I avoid these boxes if I ever fly Qatar Airlines again ?
How can you charge full price for these seats ?
Best regard Privilege Club member xxxxxx

------------------------------------------------------------------------

Answer 23. of December 2014 (long time no see ?)

Our Ref: CC/COMP/414093519/2236831
Dear Mr xxxxx

This is in reference to your reply email dated 13/12/2014 regarding your travel experience with us.
We are sorry to note your comments about the seat that was assigned to you on your flights from Ho Chi Minh City to Copenhagen.
Allow us to inform you that the compartment which is located below the front seat is the In-Flight Entertainment control box, which are an integral part of all new generation aircraft cabin layout. This compartment is necessary in the operation of our in-flight entertainment systems and as such, we seek your kind understanding of this matter.
Nonetheless, we have placed your feedback on record and shared it with the relevant departments for their information and feedback.
Thank you for taking the time to write to us. We appreciate the opportunity to respond and hope we will be able to restore your confidence in our service when you next fly with us.

Respectfully yours,

xxxxxxxx
Customer Care