Racketworld Opiniones 

159
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Update. After this review I have received information about shipping . Up to now very bad experiance. Order placed more than one week ago. No delivery , no information. Two mails sent and I did n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

You can tell a lot about a business from how they handle problems and Racketworld most certainly get my vote. A pair of tennis shoes were delivered but both were left feet. The error was the manufactu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This looked good on the website, providing both adult and children's rackets with zip-up case, together with net, posts and guy ropes. Goods arrived next day as requested. We had such a lot of fun, lo... Ver más

Valorada con 5 estrellas sobre 5

I ordered online on the 22nd of June and just received today! At first I was wondering about how long would it take as the estimated delivery time on the website wasn’t clear to me, so I reached out v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de deportes
  2. también en la categoría
  3. Tienda de insumos para tenis

Escrito por la empresa

Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(159)

45 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Think twice before buying Racquetworld.

Think twice before buying Racquetworld.

Stay away from this company.

They sell products online but then make returns extremely difficult, even when the item is in perfect conditions but opened .How am I supposed to check a product of this nature I buy online if I can’t even take it out of the bag without risking problems with a return?
They rejected the return, and on top of that applied restocking fees and deductions that made the refund almost worthless.

They do not seem to respect customer rights, and their terms and conditions are overly strict for an online retailer. They completely fail to take into consideration the expectations that come with selling online.
In truth, they don’t even bother to respond properly when customers raise concerns, often replying with arguments that only work against the customer’s position rather than trying to resolve the issue fairly.
I would definitely recommend buying from another company instead.
On top of that, the treatment I received over the phone from Joe was very poor and unkind.

Don’t bother replying, thanks

8 de mayo de 2026
Opinión espontánea
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Respuesta de Racketworld

Hi Paul,

I'm sorry to hear you experienced issues with your purchase and sorry you felt the need to type out this review.

I must point out, much of the review hasn't pointed out the actual facts.

Firstly Jo wasn't unkind to you, I was in the office when you called and heard your conversation, she asked you standard questions about your return.

You informed us that you had used the shuttlecocks from the set and they were dirty and you'd used 2 of the 4 rackets.

You were asked whether you had used the net and posts - you informed us you hadn't.

You were informed, unfortunately we couldn't accept the item back for a full refund as it couldn't be returned as new.

We were prepared to offer you a credit note against the rest of the set as a gesture of goodwill, even though we can't resell it, which you weren't happy with, then you informed us you'd leave a negative review.

We can't accept used items back, and although this is the case we were still willing to offer you a credit note.

We didn't mention any restocking fees? Not sure where this has come from, and the deductions would've been based on the parts you've used.

We also didn't and haven't argued with you, again not sure where this has come from?

Many Thanks
Chris

Valorada con 5 estrellas sobre 5

Terrific service

Terrific service, delivered to me as we live near each other. Fantastic!

24 de abril de 2026
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Respuesta de Racketworld

Thank you for your review, much appreciated

Valorada con 5 estrellas sobre 5

good price

good price, excellent service

24 de abril de 2026
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Respuesta de Racketworld

Thank you for your review, much appreciated

Valorada con 5 estrellas sobre 5

Friendly, knowledgeable staff

Went to the shop in Dudley although most of their sales are on line. Good range of products on display for all racquet sports. Staff very friendly, knowledgeable and happy to give advice. Competitive prices. Recommend

25 de marzo de 2026
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Thank you Mike for your review, much appreciated

Valorada con 5 estrellas sobre 5

Quality

Quick delivery - unreal racket.

26 de marzo de 2026
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Thank you Jake for your review, much appreciated

Valorada con 5 estrellas sobre 5

Good for rackets :-)

I needed a new racketball racket but struggled to find what I wanted in physical stores.
Racketworld had a good selection, the pricing was competitive and I received the product promptly and in perfect condition.

25 de abril de 2025
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Respuesta de Racketworld

Thank you Richard for your review, much appreciated

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Trainers as described.

23 de febrero de 2026
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Respuesta de Racketworld

Thank you Annabelle for your review, much appreciated

Valorada con 5 estrellas sobre 5

Low price great service

Great website , price was lower than anywhere and I got some discount too! , fast delivery and love the racket , will be using again , recommended !

23 de febrero de 2026
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Respuesta de Racketworld

Thank you David for your review, much appreciated

Valorada con 5 estrellas sobre 5

Great stuff!!

Great stuff!!! Good prices, quick delivery, and well packed!!!

26 de enero de 2026
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Respuesta de Racketworld

Thank you Marcin for your review, much appreciated

Valorada con 5 estrellas sobre 5

Excellent

Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning when needed.

19 de enero de 2026
Opinión espontánea
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Respuesta de Racketworld

Thank you Karen for your review, much appreciated

Valorada con 1 estrellas sobre 5

Ordered two rackets

Ordered two rackets, both arrived damaged. Had to pay for return postage out of pocket which their website says will be refunded but they have stopped responding to emails

15 de diciembre de 2025
Opinión espontánea

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