radio-controlled.co.uk Opiniones 

227
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a small trainer RC plane mid March which till only recently on finally assembling to fly I encountered an issue. Possible transmitter fault. Lovely plane but unable to fly. All said... Ver más

Valorada con 3 estrellas sobre 5

Have ordered before as great products and as described. Received car within a reasonable time frame esp given that it was over the Christmas/ new year period. Only current issue is that we didn’t rece... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de juegos y juguetes

Escrito por la empresa

www.radio-controlled.co.uk offers a wide range of radio controlled toys to customers in the UK. We pride ourselves on great customer service and rapid delivery. Avoid drop shippers that will deliver you the products but with a 10 week wait by ordering from us!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(227)

27 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick service

Over the moon with my purchase, especially as I haven’t owed an RC in years

3 de octubre de 2025
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Respuesta de radio-controlled.co.uk

thanks for the feedback!

Valorada con 5 estrellas sobre 5

Très bon magasin de Rc.

Très bonne communication par mail.
Réponse rapide et claire.
Bon suivi de la commande.
Emballage très soigné.
Je recommande sans souci.

6 de octubre de 2025
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Respuesta de radio-controlled.co.uk

Thanks for the feedback!

Valorada con 5 estrellas sobre 5

Been thinking for a while...

I have been thinking about taking the plunge into RC planes for a while. The XKA800 has been on my radar, and it was purely down to price that made me commit. The box arrived safely and the contents all intact. Instructions are ok, easy to set up.It is now down to my mastery in the air to see if it was all worthwhile. Thank you

2 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Took a while to arrive but good communication

Took a while to turn up but the communication was good and when ever I asked for an update I got a reply almost instantly. The car it's self is amazing for under the £300 bracket. I've only gave 4 stars instead of 5 because I paid £20 for 24 hour delivery and it took 4 weeks as it went out of stock as I ordered. All in all tho I'm happy with the car

29 de agosto de 2025
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Respuesta de radio-controlled.co.uk

Hi Nathaniel, thanks for the feedback.

The postage fee is 12.99.

Cheers
Olly

Valorada con 2 estrellas sobre 5

Wasn’t shipped when it said it would be…

Wasn’t shipped when it said it would be and paid extra for faster shipping. Sent the wrong colour to what was requested. Car was broken when it arrived and arrived with the car on, leaking shocks/steering rack broken/missing slip pins. Would’ve sent it back but not even worth the hassle, just fixed it all myself

26 de agosto de 2025
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Respuesta de radio-controlled.co.uk

Thanks for your feedback. I’m really sorry to hear about your experience — I completely understand how frustrating it must have been.

Just to clarify, your order was dispatched on time, but unfortunately it was delayed while in Royal Mail’s hands (as we confirmed on email). We’ve had a few parcels affected recently, and we’re already working with them to recover postage costs. I’ll add your order to that list, and if we’re successful I’ll refund your shipping fee.

Regarding the faults you mentioned — we would of course have been happy to replace or repair the car at no cost to you. All it takes is sending you a prepaid returns label. If you’d prefer, we can still do this for you now.

Thanks again for raising this, and please let me know how you’d like to proceed.

Valorada con 5 estrellas sobre 5

This was a very good buying experience

This was a very good buying experience, they went above and beyond to meet my needs, knowledgeable and happy to help, I purchased a kyosho USA-1 and received 2 free 2s 5500 mah Lipo’s in to the deal. Best price on the internet with battery’s
Would recommend and will be using in the future. 👍

18 de julio de 2025
Valorada con 4 estrellas sobre 5

Great communication and service

Great communication. The website said the RC I ordered was in stock however it wasn't in stock unfortunately but I was contacted and given other options with RCs in-stock all at a very good deal but decided to wait, so 4 stars

1 de julio de 2025
Valorada con 1 estrellas sobre 5

Poor service

Ordered 2 items a rlaarlo rc car and a wl toys spare parts box paid for 24 hr shipping.

So far i have only received one item the rlaarlo roller

Have contacted olly in regards to the other item have had no response

I would also like to add the item never met the 24h shipping it was well over a week before i got a tracking number than wasn’t handed over to royal mail for another 4 days.

All in all quite a bad experience dont be drawn in with the cheap prices and the uk stock shipped in 24h as on my account none of this was true still waiting for the wl toys parts box which was purchased on the 20/05/2025 almost a month and no response from seller.

20 de mayo de 2025
Opinión espontánea
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Respuesta de radio-controlled.co.uk

Hi Jon, we emailed you on the day of the order stating that the second item was out of stock. We never recieved a reply and do not have your phone number. We asked you if you wanted to split the order and wait for the screw set. We were awaiting your reply but the order was split automatically 3 days later.

Please check your email.

Valorada con 5 estrellas sobre 5

Bravo.

The seller knew I was after one and very kindly informed me when they came back into stock so now have a Flywing Bell 206. Fantastic bit of kit. Well worth the wait.

25 de marzo de 2025
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Respuesta de radio-controlled.co.uk

glad you are enjoying it!

Valorada con 1 estrellas sobre 5

Slow/no customer service

The site advertised 2-5 day shipping. I asked for tracking number, twice, without any answer after 5 days had gone by. I got an invalid shipping number after opening a PayPal case and the product page has gone "out of stock" and of course all shipping information removed.

Their about-us web site seems to be online and offline sporadically. There's a chat box and I inquired about the invalid shipping number. After some 1-2 hours wait time I got a shoddy, word to word quote, "In the usa at the moment. Ill take a look when we get up" answer from "Mike". I waited for 20 hours and claimed a PayPal dispute. That has been the only response I've gotten.

Even though the contact names seem to vary this looks like a one man operation. I can't tell but it's pretty clear it isn't just a random human error from their side as I've contacted them via 3 different channels.

It's yet to be seen how this saga ends.

Update: The seller asked me politely to remove this review via email and I politely declined. But I promised to update the review so that it's accurate in the end. The DPD tracking link the seller sent still isn't working but global tracking found the parcel. It seems to be stuck in customs.

Update 2: According to customs the parcel was sent without all the necessary shipping information and therefore it has been stuck in Finnish postal service for 8 days. This isn't directly seller's fault as far as I know. But customer service is seller's responsibility and this could've been sorted out. I inquired about the shipping 11 days ago and got my first response yesterday. "Olly" actually called me while I was updating this review and we discussed these same points written here. Updated to two stars because the package was actually sent and now there seems to be some communication.

Update 3: I contacted seller's courier firm and they would had been helpful to work with customs clearance only if I could've delivered the seller's invoice. Seller didn't respond to my inquiries as usual. Luckily PayPal returned my purchase money.

Again 1 star rating. I cannot recommend.

8 de abril de 2025
Opinión espontánea
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Respuesta de radio-controlled.co.uk

Bad timing really. I landed in the USA without a phone for a few days whilst I got that sorted. I have replied on email....

1) Your item was sent on time. I shared the tracking.
2) Its a new website, as of last week so some issues with that too that are being worked on

12 hours jetlag is pretty brutal when travelling with 2 kids! Thanks for your patience and please see the email.


Edit....

This should be a review on Finnish courier. We have evidence that all the information was secured to the outside of the package.

Luckily it's obvious this is not the usual experience for our customer.

Valorada con 5 estrellas sobre 5

I will NEVER buy anything from Rlarrlo…

I will NEVER buy anything from Rlarrlo directly again. Radio Controlled is amazing. Very quick delivery, no messing around. To be honest they’re everything that you would expect and much more.

28 de febrero de 2025
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Respuesta de radio-controlled.co.uk

Thanks Paul. We love Rlaarlo too!

Valorada con 2 estrellas sobre 5

Brought the rc car not the one I…

Brought the rc car not the one I selected colour ect, or handset model, contacted oliver and he ignored my question about the handset and also the battery it's meant to come with. Just said they don't no what colours they have. Well actually it states it on the box so if this is the answer then there just ordering from somewhere else direct when you order through them and there inputting your details. Not the best to be fair, poor communication skills regarding customer service and product isn't as described.

7 de febrero de 2025
Opinión espontánea
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Respuesta de radio-controlled.co.uk

Heya, We do not know all the colours, as the supplier can provide us with random colours sometimes.

The warehouse should have sent you 2 extra batteries. I hope you have recieved them.

Valorada con 5 estrellas sobre 5

Great service

Great service, car arrived fast and really well packaged. Also, I had a little problem....(which turned out to be me doing it wrong) but someone replied the same evening! Will definitely be buying from them again.

3 de febrero de 2025
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Respuesta de radio-controlled.co.uk

thanks!

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