Radius CONNECT24 Opiniones 

724
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mobile watch has given our family great peace of mind as we can track exactly where mum is on the mobile app and can also see how active she has been with the step counter. Highly recommend. Servi... Ver más

Valorada con 5 estrellas sobre 5

At our initial enquiry the member of staff was very clear and very helpful. The user's experience has being very good - following a fall at home there was an immediate response. I would recommend R... Ver más

Valorada con 3 estrellas sobre 5

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Ver más

Información sobre la empresa

  1. Proveedor de equipos de seguridad
  2. Cabina para llamadas de emergencia
  3. Servicios de asistencia médica a domicilio
  4. Ayuda a domicilio
  5. Cuidado de personas mayores
  6. Proveedor de equipos de telecomunicaciones

Escrito por la empresa

Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Your call for help, always answered

Escrito por la empresa

Your call for help, always answered
Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

724 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(724)

146 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great alarm - great service

I can unhesitatingly recommend the Radius Connect service. It is exactly what I need at an affordable price. The alarm is simple to operate and gives me confidence - on both sides of the border.

28 de julio de 2025
Valorada con 1 estrellas sobre 5

Unit obviously faulty and no one to help

Got device 3 weeks ago and can not get it to work despite several attempts and contact with office. I’ve been told 3 times someone will ring me and I’m still waiting. Not impressed!

3 de julio de 2025
Logotipo de Radius CONNECT24

Respuesta de Radius CONNECT24

Hi Jennie,
We're very sorry to hear about your experience and sincerely apologise for the delay in getting back to you. Please rest assured that we are looking into your request and a member of our team will be in touch with you as soon as possible to help resolve the issue.

Thank you for your patience and bringing this to our attention.

Best regards,
Roma

Valorada con 1 estrellas sobre 5

Worst after service ever

My brother had got a watch with alarm from this business,watch came and one strap was hanging off,looked like it had been a returned item...watch not working .and was told engineer would phone ...1 week later still no phonecall,....watch will be sent back

10 de julio de 2025
Opinión espontánea
Logotipo de Radius CONNECT24

Respuesta de Radius CONNECT24

Hi Desmond, We're very sorry to hear about your brother's experience. This is certainly not the level of service we aim to provide. Could you please let us know your brother's name so we can look into this as soon as possible? You can email us at enquiries@radiusconnect24.com or call us on 02890 397103. We want to make things right and resolve this issue promptly. Thank you for bringing it to our attention.
Kind Regards,
Roma

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 5 estrellas sobre 5

Excellent Service from Radius

This was an extremely easy process when purchasing the watch monitor for my mother. I had looked at numerous companies, but in the end decided to go with Radius as they were a local NI company which I felt was important should my mother ever need to have the support of the team in the event of a fall or accident. It was a simple order online, and then good email support from David in the team, providing me timely advise as to when I would receive the watch. Item was dispatched the day after ordering, fully loaded with all our personal email and phone numbers (for 4 people), and received with 3 days of ordering. The verification process on receipt was also extremely easy. Gives both my mum and ourselves peace of mind that she has the support 24/7 if she needs it.

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Peace of mind

Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.

16 de abril de 2025
Valorada con 3 estrellas sobre 5

Nice watch, poor courier.

Please use Royal Mail tracked delivery for something as important as this. The Courier simply threw the package over the garden gate where it lay in the grass until spotted. No attempt to deliver to the door.

20 de mayo de 2025
Logotipo de Radius CONNECT24

Respuesta de Radius CONNECT24

Hi Mr Lyttle,

Thank you for your feedback, and we're very sorry to hear about the poor delivery experience. This is certainly not the level of service we expect from our courier partners. We will be passing your comments on to the DPD local depot to ensure they handle future deliveries with greater care.

That said, we’re pleased to hear that you like the watch. We can see it’s connected—please could you press the button on the watch to test its functionality? If you have any issues or further questions, don’t hesitate to get in touch. We're here to help and ensure you're fully satisfied.

Best regards,
Roma @Radius Connect24

Valorada con 5 estrellas sobre 5

That there's always someone on the other end to help you get the help you nee

Right from the very start when I enquired about purchasing this item I was told exactly what to do to obtain the bleeper, what the payments would be and how to use it. I ordered one and it arrived within 2/3 days of ordering. I am extremely happy with it and it gives peace of mind and if anything happens to me I just have to press the button, which I wear round my neck, and I'm in touch with someone who can help me, especially if you live on your own like I do.you

15 de mayo de 2025
Valorada con 5 estrellas sobre 5

Would Recommend…

Arrived quickly with comprehensive instructions to set up. With help from younger generation swapped necklace for wrist strap. Easy to wear and speaker loud enough to hear in most locations of our home.

19 de abril de 2025
Valorada con 1 estrellas sobre 5

Ordered item on 6/5/25 with 2 to 3 day…

Ordered item on 6/5/25 with 2 to 3 day delivery. Not only no delivery or updates as to progress of delivery when I contacted radius connector to confirm order was with courier they were unable to verify

4 de mayo de 2025
Logotipo de Radius CONNECT24

Respuesta de Radius CONNECT24

Dear Mr Mitchell,

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.

We're sorry that you did not receive tracking information as expected. Once your order was dispatched, you should have received both an email from DPD and a text message with delivery details. We understand how frustrating it can be to wait without updates, and we truly regret the confusion this caused.

We can confirm that your order was dispatched on Friday and successfully delivered on Monday morning, 12/05/2025 at 10:33:49. We apologise for the delay and any uncertainty it created.

Please ensure your system is plugged in and run a test call to confirm everything is working as it should. If you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.

Kind regards,
Roma @ Radius Connect 24

Valorada con 5 estrellas sobre 5

Unit arrived as planned

Unit arrived as planned. Easy self installation with prompts from the unit. Great response from Julie-Ann when I did first test. All very reassuring. So glad I have got this installed.

7 de mayo de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más