I have recently bought tickets and entered two draws. To know that there are weekly draws as well as the big ones is an added bonus. Customer services are fantastic. Knowing I have as good a chance a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The staff I interacted with were amazing a very kind guy called Derrick. He sorted my problem out that I had made and was very emphatic towards me. Really do appreciate the fact that I can communicate... Ver más
La empresa ha respondido
I have been a customer of Raffle House now for a few years.. I think Raffle House stand out from the crowd. Especially as they have a very professional, approachable, receptive and thorough customer... Ver más
La empresa ha respondido
I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... Ver más
La empresa ha respondido
Información sobre la empresa
- Casa de apuestas
- Servicio de apuestas
- Tienda de juegos
- Vendedor de billetes de lotería
- Agencia de lotería
- Billetes de lotería online
Escrito por la empresa
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 26th Dream Home Draw is live
Escrito por la empresa
- Enter to win this £2.5m Dorset Dream Home
- It's time to win big and give to charity. Dream. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Información de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4,3
Excelente
6 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Very responsive and transparent…
Very responsive and transparent organisation, excellent team working in support
17 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Warren,
Thank you so much for your kind words and 5-star review!
We’re really glad to hear you found our team responsive and transparent. That’s exactly the experience we aim to provide. Your support means a lot to us and the whole team.
Wishing you the very best of luck in the draws!
Needed to use customer service as I had…
Needed to use customer service as I had forgotten to input a code that allowed me more tickets for the same money. Customer service in particular Kathie were quick to reply and offer me an alternate. Impressed, now I just need to win! X
2 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Jules,
Thank you for your review!
We’re thrilled to hear that Kathie, from our customer care team, was able to help so quickly and provide an alternative. It’s always our goal to make sure every customer has a smooth and positive experience.
We wish you the very best of luck in the draws and hope your entries bring you some exciting results!
If you need any further assistance in the future, we are always here to help.
Easy to navigate and customer service…
Easy to navigate and customer service via WhatsApp excellent
15 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Gemma,
Thank you so much for your review!
We’re delighted to hear that you found the platform easy to navigate and that our WhatsApp customer service met your expectations. Offering exceptional support to our customers is a top priority for us, so it’s fantastic to know that this was reflected in your experience.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Really helped with my enquiring thank…
Really helped with my enquiring thank you
15 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Gwen,
Thank you for taking the time to leave us a review.
We are very pleased to hear that our team was able to help with your enquiry. Providing clear and helpful support is very important to us, so it is great to know you had a positive experience.
We truly appreciate your support and wish you the very best of luck in the draws. If you ever need any further assistance, please feel free to get in touch. We are always happy to help.
Helped me solve my problem very well
Helped me solve my problem very well. Thank you
12 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Nicola,
Thank you for taking the time to leave us a review.
We are very pleased to hear that our team was able to help solve your problem and that you had a positive experience with our support. Providing helpful and efficient assistance is very important to us.
We truly appreciate your support and wish you the very best of luck in the draws. If you need any further assistance, please feel free to get in touch. We are always happy to help.
Had a mix-up with my tickets
Had a mix-up with my tickets, this was quickly resolved via email.
13 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Maggie,
Thank you for taking the time to leave us a review.
We're pleased to hear that the mix-up with your tickets was quickly resolved by our team. Providing prompt and helpful support is very important to us, so it's great to know this was reflected in your experience.
We really appreciate your support and wish you the very best of luck in the draws. If you ever need any assistance, please don’t hesitate to reach out. We’re always here to help.
They won't let you cancel your subscription
*Edit in response to the answer they gave to my review.
Do not believe a word they say when you they say you simply navigate to your subscriptions in your profile and cancel from there. The only option you have is to buy even more subscriptions not to cancel the one you already have.
It's all fun and games until you decide you want to cancel your subscription.
In direct violation of the law they make it almost impossible.
I have spent half an hour trying to cancel my subscription and I'm going to have to go to the bank each month to claim my money back.
This whole system of theirs has made me convinced that they are criminals posing as a reputable company. It is my fault because I did ask AI before I subscribed and AI said that they were not entirely trustworthy and that they often don't actually pay out what they say they will. I just wanted to win the house that was close to my house so I risked it's not realizing they were going to fleece me forever.
12 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Daniel,
We’re sorry to hear about your experience.
Customers can cancel their subscription at any time directly through their account. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately. Our team is also always happy to assist if anyone has any difficulty managing their subscription.
For context, we have been operating since 2018 and have had hundreds of thousands of customers take part in our competitions. We always deliver on our prizes, having awarded both property prizes and life-changing cash lump sums to our winners. You can also view all of our winners and their testimonials in the Winners section on our website.
We wouldn’t want any confusion to prevent you from taking part in our draws and having the opportunity to win your dream home, while also supporting one of our 25+ charity partners.
Please feel free to reach out to us directly at info@rafflehouse.com so we can assist you and address any questions you may have.
Fast customer service response…
I purchased my raffle tickets via a Raffle House advertisement. I downloaded their app as instructed and proceeded to check my tickets to ensure I could see them on the app. I was surprised when there was no tickets at all showing. I contacted Raffle House customer services and provided them with an email I had received showing my purchase. Customer Services responded promptly and rectified the glitch. I can now see the number of tickets I purchased when using the Raffle House app.
12 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Mrs. Hull,
Thank you for taking the time to share your experience with us.
Providing exceptional customer support is a top priority for our team, so we’re very pleased to hear that our Customer Services team was able to respond promptly and resolve the issue for you. We're glad everything is now working as expected and that you can see your tickets in your account.
We truly appreciate your support and wish you the very best of luck in the draws. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Dream
Decided there is no harm to have my first go with Raffle house. I have regular subscription with another well known house give away site, but with no luck. So why not try Raffle house to see if my luck might change.
Prizes look excellent with charities benefiting.
Thanks for the opportunity of a dream.
Well done.
11 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Martin,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you like the prizes. One of the things we’re most proud of is that every entry helps support our charity partners, so players have the chance to win amazing prizes while also contributing to great causes.
We wish you the very best of luck in the draws, and if you ever need any assistance, please feel free to contact us at info@rafflehouse.com. We’re always happy to help.
Con merchants
I tried to cancel my subscription both by email and phone without success, this is a con market place do not have anything to do with it,
5 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Barbara,
We’re really sorry to hear about your experience, and we sincerely apologize for the delay in responding to your emails.
At Raffle House, we aim to provide prompt and helpful support at all times, and we’re sorry that on this occasion we haven’t met that standard. Our team is currently working through enquiries and will be responding to you as soon as possible.
In the meantime, please note that you can cancel your subscription directly through your account at any time. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately.
Additionally, we will of course refund any payments that have been taken for the upcoming draw.
We appreciate you bringing this to our attention and apologize again for the frustration caused. If there’s anything further we can do to assist, please don’t hesitate to reach out to us via info@rafflehouse.com.
I dream a dream....
I dream a dream....
I love to buy a ticket for a multi-million pound house draw a few times a year. I can take a house tour, examine the floor plans and the aerial shots and carry on dreaming. I can also select my favourite charity.
I chose the Raffle House draw over the other house draw because I can opt out of all publicity, unlike the other draw. I have stopped playing the lottery after the upgrade made playing more difficult so I have just bought tickets for the next house draw.
Fingers crosses X
3 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Phil,
Thank you so much for your wonderful 5-star review 😊
We love that you enjoy exploring the house tours and dreaming along with us. That is all part of the excitement! It is also great to hear that our no-publicity option and choice of charity make a difference to you.
Thanks again for choosing Raffle House. We will keep our fingers crossed for you 🤞✨
Do not trust Raffle House
Do not trust this organisation. I have sent numerous emails instructing them to cancel my subscription. They have just ignored them and continue to take money.
2 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Ali,
We’re really sorry to hear about your experience, and we sincerely apologize for the delay in responding to your emails.
At Raffle House, we aim to provide prompt and helpful support at all times, and we’re sorry that on this occasion we haven’t met that standard. Our team is currently working through enquiries and will be responding to you as soon as possible.
In the meantime, please note that you can cancel your subscription directly through your account at any time. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately.
Additionally, we will of course refund any payments that have been taken for the upcoming draw.
We appreciate you bringing this to our attention and apologize again for the frustration caused. If there’s anything further we can do to assist, please don’t hesitate to reach out to us via info@rafflehouse.com.
Respuesta de Raffle House Ltd.
Hi Aneta,
Thank you for your review!
We’re thrilled to hear you’re happy with your experience.
If you ever need any assistance, we’re always here to help.
Deceptive my letter to Raffle house…
Deceptive my letter to Raffle house Below
Subject: Formal Dispute, Cancellation and Demand for Refund
Dear Sir/Madam,
I am writing to formally dispute an unauthorised charge of an extra £10 and to demand immediate refund of it
On 28/02/2026, I signed up to Raffle House for a single payment of £10. However, I have discovered that £20 was taken from my account instead. I authorised only one payment of £10. I did not authorise any additional or increased payment. Any recurring payments were only authorised to be taken at the same time each month If your records suggest otherwise, please provide clear evidence of my explicit consent.
I have attempted to contact your company via the email address listed on your website and received a response from desk-mailer.zohodesk.eu indicating that your support team is based overseas. I also attempted to call 07459 071066, which is registered to Lycamobile; however, the voicemail was full and no assistance was available and obviously overseas
The manner in which this payment has been processed raises serious concerns regarding deceptive and misleading practices.
Therefore:
1. I only authorise payments to be taken on the 28th of each month further payments from my card or bank account.
2. I demand a full refund of the unauthorised £10 charge.
3. I require written confirmation within 7 days that my demands have been met
If this matter is not resolved promptly, I will pursue recovery of the funds through my bank via chargeback and will report the matter to the relevant regulatory authorities and internet forums
I look forward to your urgent confirmation.
1 de marzo de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi,
Thank you for your review, and please accept our apologies for the delayed email response —we’re happy to clarify this for you.
Our subscriptions renew on the 1st of each month in line with our competition schedule. This ensures that all active subscribers have their tickets included in that month’s draws.
As your subscription started on 28th February, the renewal was processed on 1st March, which explains the charge on your account. Following this renewal, your tickets were automatically included in the £60k Land Rover Defender Early Bird draw, which closes on 31st March.
To assist you further as a matter of urgency, please contact us at info@rafflehouse.com with your account details, and a member of our team will be happy to help. If you would like a refund for the renewal, please let us know and we’ll be happy to process this for you promptly.
Very helpful dealing with my enquiry.
Very helpful dealing with my enquiry.
18 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Isabel,
We’re delighted we could help with your enquiry — our team is always here if you need anything.
Very helpful.
20 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi there,
Thank you so much for your review!
We’re really glad to hear that you received the help you needed.
If you ever need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help!
Police say if you think this Company is a scam contact Action Fraud!!
I had a reply back from Raffle house. They said been going since 2017. longer than Omaze.
They also said to look at the website and I had already done that some time ago and could not find out what I wanted to know. Who are the list of Charities they support for starters? when you go on Companies house not a lot there but if I want to find out about a company that's where to look. I will be heading back there. If anyone feels they have been scammed by this company the Police said please put a note on this site to say contact ACTION FRAUD and they would like to hear from you. So suggest if this company is legit it has nothing to worry about. I always look at the one star reviews to find out what a company is really like. I have run local community and worked with council and police on issues and we were primed up for info on the latest scams. Raffles house needs to be more transparent in its dealings.
26 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Suzi,
Thank you for taking the time to share your concerns again. We genuinely understand that when it comes to competitions, subscriptions, and charitable donations, transparency is incredibly important.
Firstly, regarding the charities we support, you can view the full and up-to-date list of our charity partners here: https://rafflehouse.com/charity-raffle
In terms of legitimacy, Raffle House has been operating since 2017 as a UK-registered company. We fully appreciate that people may check Companies House, and we welcome that — transparency matters. We operate within UK competition laws and apply strict payment security measures. All transactions are processed through secure payment gateways and require 3D Secure (3DS) authentication, meaning customers must actively authorise the payment with their bank before it can be completed.
Concerning comments about unauthorised payments, we take any such claims extremely seriously and address all customer queries promptly via our WhatsApp support channel and by email at info@rafflehouse.com.
Should you require any further clarification, please do not hesitate to contact us directly at info@rafflehouse.com, and we will be happy to help further.
I only give one star because nothing…
I only give one star because nothing less works.
The constant inundation of my inbox with stupid ads is driving me nuts!very time I look at Nextdoor site, every third item is an ad for Raffle House. It's too much.
26 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Mrs. Melva,
Thank you for your review.
We sincerely apologize for the inconvenience caused by the promotional emails. Please be assured that we take our customers’ personal preferences very seriously. You may unsubscribe from our promotional communications at any time using the “unsubscribe” link provided in any of our emails.
We would greatly appreciate any additional insight into what didn't work for you. Please feel free to contact us directly at info@rafflehouse.com, and our team will be pleased to assist you further.
Once you have reviewed this information, we would greatly appreciate you considering updating your review, as it may not fully reflect how our competitions operate.
Very fast response
Very fast response. Customer service is good. I took off 1 star because it's very ti find on website when you enter these draws when the draw is or closing date it should say above the promotion so everyone knows.
25 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Dermot,
Thank you for your review! We’re pleased our team could provide a quick response. We also appreciate your note about draw dates—your feedback helps us make the site clearer and easier to use for everyone.
Excellent customer service
I have been a subscriber for a long time, but some months I like to give extra help and improve my chances. I received an email with a code for extra tickets for the next purchase, saying it could be used with no minimum, but at checkout, it was asking for a minimum purchase amount to receive the tickets. I sent an email to the customer service about the discrepancy and they were very quick to solve the issue. This really increases the credibility of the website.
Thank you for helping everyone, Raffe House. It is appreciated.
Thank you also, Kathie, for the excellent customer service.
25 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Jana,
Thank you so much for your thoughtful review! We’re delighted to hear that Kathie could help and that your experience reinforced your confidence in Raffle House. Your continued support and kind words mean the world to us.
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