I have recently bought tickets and entered two draws. To know that there are weekly draws as well as the big ones is an added bonus. Customer services are fantastic. Knowing I have as good a chance a... Ver más
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Consulta las opiniones de los clientes
The staff I interacted with were amazing a very kind guy called Derrick. He sorted my problem out that I had made and was very emphatic towards me. Really do appreciate the fact that I can communicate... Ver más
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I have been a customer of Raffle House now for a few years.. I think Raffle House stand out from the crowd. Especially as they have a very professional, approachable, receptive and thorough customer... Ver más
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I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... Ver más
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Información sobre la empresa
- Casa de apuestas
- Servicio de apuestas
- Tienda de juegos
- Vendedor de billetes de lotería
- Agencia de lotería
- Billetes de lotería online
Escrito por la empresa
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 26th Dream Home Draw is live
Escrito por la empresa
- Enter to win this £2.5m Dorset Dream Home
- It's time to win big and give to charity. Dream. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Información de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4,3
Excelente
6 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Great response and customer service…
Great response and customer service from Raffle house!
Many thanks! 😊
5 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Sam,
Thank you for your kind words! We’re really pleased to hear you were happy with the response and customer service you received.
Plenty of info re prizes
Plenty of info re prizes, and different offers and ways to get involved. Appreciate the opportunity to take cash
as an alternative. Good value for money.
6 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Jean,
Thank you for your 5-star review. We’re really pleased to hear you found the prize information clear and enjoyed the different offers and ways to get involved.
It’s great to know you appreciate the cash alternative option. Thanks for supporting Raffle House!
Excellent customer support staff
The customer support staff respond quickly to any queries and are super helpful.
4 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Michele,
Thank you for your 5-Star review. We’re really glad to hear our support team was quick to respond and helpful with your queries.
Purchased £10.00 ticket with a discount…
Purchased £10.00 ticket with a discount voucher, making a total of £7.00. However, when I paid, a total of £20.00 was removed from my account!
Definitely not a site to be trusted ever again.
4 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Helen,
We’re really sorry to hear about the issue you experienced and completely understand how concerning this must have been. This definitely isn’t the experience we want for our players.
It sounds like there may have been a technical error during checkout. We’d like to investigate this immediately and get it resolved for you. Could you please contact us directly at info@rafflehouse.com and our team will be happy to assist.
Thank you for bringing this to our attention, and we hope to restore your trust in Raffle House.
Great customer service.
Easy to apply for your choice of tickets and great value subscriptions. Had a problem with a discount code. Emailed and was sorted by Kathie straight away. Thank you.
4 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Julia,
Thank you for your lovely review. We’re so pleased to hear you found everything easy to use and that Kathie was able to sort out the discount code for you so quickly.
We’ll be sure to pass your thanks on to her. Thanks again for your support and for being part of Raffle House!
Fast and pleasant
I found it confusing with so many tickets and various prices etc and discovered that I had subscribed 3 times for 3 lots of tickets which I obviously could not afford. However, once I contacted Raffle House Customer Support they had it sorted within a day. Very pleasant and helpful and hopefully I may win something with my one subscription!
1 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Heather,
Thank you for sharing your experience. We’re really glad our support team was able to sort everything out quickly and make the process clear for you.
It’s great to hear you found the team pleasant and helpful, and we’re keeping our fingers crossed for you with your subscription 🤞 Thanks for being part of Raffle House!
Why do house winners never keep the…
Why do house winners never keep the house and always keep the money? I've been playing with you for over a year and I've never won anything, there was a month when I had more than 5,000 tickets, and I never won anything, in the last few months I put it in my partner's name, he was British with a very English name, maybe I'm lucky, but I never won anything.
3 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Joilson,
Thanks for joining our draws! Winners always have the option to choose either the house or the cash, and most go for cash because it’s more flexible; whilst a property is lovely and we hope you'd choose it if you won, it might require relocation from family, friends or job - that’s not for everyone, hence we offer winners the choice.
All our draws are completely random and fair, and names, race, gender, or background never play a role; winning comes down to luck, and we really appreciate your participation and donations to your chosen charity.
Wishing you the best of luck in future draws!
Thank you
My one raffle has become an extra one, that's not wanted!
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask for. I do not want it, and I want a message from Raffle House rapidly telling me I will not get one please! 5/2/26 - Raffle House 'customer support' have stopped the other payments, and just want me to ensure I only use a single raffle, not a 'subscription' raffle. They have been quick to remove the subscription after I had contacted them. They are a good team if you in trouble!
1 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi John,
Thank you for sharing your experience. We’re glad our team was able to quickly stop the unwanted subscription and ensure you only have the single purchase you intended.
We really appreciate your kind words about our support team and your feedback. Thanks for taking the time to leave a review and for being part of Raffle House!
It was awesome I love to give thanks to…
It was awesome I love to give thanks to the team for making this opportunity possible
1 de febrero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Norman,
Thank you so much for your kind words. We’re really pleased to hear you had a great experience, and we appreciate you taking the time to share your thanks with the team.
My husband did a subscription and now…
My husband did a subscription and now he wants to stop but they say on their site they don’t recognize his e-mail even though they keep take his money and send him e-mails
30 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi there,
Thank you for taking the time to share your review.
Please note that customers can manage their subscriptions by navigating to the “My Subscription” page in their online account. However, it sounds like you don't believe you have one with us, and we'd like to help.
To enable us to review this matter and provide further assistance, please contact us at info@rafflehouse.com, and a member of our team will be happy to help.
Efficient response to my email
On emailing raffle house I was pleasantly surprised with the speedy and efficient response , I have joined the raffle draw and referred friends , I am pleased that raffle house link up to worthy charities
30 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Elaine,
Thank you for your lovely review. We’re really glad to hear you were pleased with the speed and efficiency of our response.
It’s great to know you’ve joined the draw, referred friends, and appreciate the charities we support, that means a lot to us. Thanks again for taking the time to share your experience and for supporting Raffle House.
Genuine lovely & Kind people
Genuine people, with utmost professionalism, care, as well as compassion!
No talking to automated Bots online, real people!! (which is AMAZING!! and a God-send!).
Staff/The Team have been so thoughtful, generous and caring that I am somewhat blown away by my recent interaction with them.
"Thank you" Raffle House team.
28 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Jane,
Thank you so much for taking the time to leave such a kind review. We’re genuinely delighted to hear that you felt supported and well looked after by our team, that really means a lot to us.
We’ll be sure to pass your lovely feedback on to everyone involved. Thanks again for your support and for being part of the Raffle House community 💛
clicked on the wrong box
Clicked on the wrong box, ended up subscribing to a monthly subscription, this was something that I could not afford.
Panic and emailed the customer support, with my problem.
Brilliant. After a few hours the reply came back, that they had cancelled my monthly subscribtions and a nice helpful reply.
25 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Peter,
Thank you for sharing your experience.
We are pleased to hear that our customer support team was able to assist you promptly and resolve the issue to your satisfaction.
Should you require any further assistance in the future, we’re always happy to help. We also wish you the very best of luck in the upcoming draws.
Scam or not?
I have bought the Raffle tickets 4-5times so far, of course, got nothing so far.
I am not sure my tickets were real or not? Ist a scam or not???
I need more information about the company, and to be able to believe it?
I hate being scammed!
Do you have a phone number to call???
Nicky
23 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Nicky,
Thank you for your review, and please accept our apologies for any concern this situation may have caused.
Confirmation emails are issued automatically following each purchase; however, they may occasionally be directed to spam or junk folders. Please be assured that all valid purchases are securely and correctly entered into the relevant draws, as well as being visible in your online account that we create for you when you pay - details of this will have also been emailed to you.
Please contact us at info@rafflehouse.com for further assistance and guidance in accessing and confirming your tickets. Our team will be pleased to assist you.
Customer Service
There was a technical issue preventing me from signing into the website, I sent an email regarding the problem and they replied and sorted it out straight away and they gave me some free entries as a consolation gift.
22 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Marianne,
Thank you for taking the time to share your experience.
Delivering professional and efficient customer support is a key priority for us, and we are pleased that this was reflected in your interaction.
Should you require any further assistance in the future, please do not hesitate to contact us.
We wish you luck in the upcoming draws.
Can you tell me how many employees you…
Can you tell me how many employees you have before I subscribe. Your accounts state there’s only two people & you’re making a loss according to last accounts filed. Just doing my due diligence before I take the plunge. Not sure why you put in a request for further information 26 Jan. After 4 days no response to my questions so I won’t be subscribing
22 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Paul,
Thank you for your review.
To clarify, we operate with a dedicated team that provides efficient and timely support to all our participants. We prefer an agency first approach, rather than simply hiring a big team - it enables us to be dynamic and nimble, which is necessary given the funding we’ve taken on to award our prizes as we scale customer acquisition.
Some publicly available information can be misleading without full context, and we’d encourage you to contact us directly at info@rafflehouse.com so we can clarify any concerns. We wouldn’t want misleading information to prevent you from taking part in our draws and having the opportunity to win your dream home while donating to one of our 25+ charity partners.
Good customer service help via whatsspp
21 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Valerie,
Thank you for your kind feedback!
Providing exceptional customer support is always our top priority, and we’re delighted to hear that this was reflected in your experience.
If you need any assistance in the future, please don’t hesitate to contact us. We’re always happy to help!
Absolutly first class customer service…
Absolutly first class customer service staff.
Responses very quickly .very polite and respectful sorted my problems out immediately really helpful super team
Highly recommended compay
20 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Peter,
Thank you so much for your kind words. We’re thrilled to hear that our team was able to assist you quickly and politely and that your issues were resolved to your satisfaction.
If you need any further assistance in the future, please don’t hesitate to get in touch — we’re always happy to help.
The price is good
The price is good
The customer service response is very good and thorough
I just hope I can be a winner 😁🏆
Good luck everyone
13 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Elaine,
Thank you for your kind review.
We always aim to provide exceptional customer support, and we’re glad to hear that this was reflected in your experience.
We wish you the very best of luck in the draws, and should you need any further assistance in the future, please don’t hesitate to get in touch.
You have to be in it to win it
Raffle House is a great way to scoop a fantastic house , I've been buying tickets for each draw , hopefully one day I shall get that phone call 🤞
19 de enero de 2026
Opinión espontánea
Respuesta de Raffle House Ltd.
Hi Divinder,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve been enjoying participating in our draws. We wish you every success and the very best of luck in the upcoming draws.
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