Ralphlauren Opiniones 

Refund took 12 days from when I dropped off return at UPS newsagent. OK. Bought two jackets in the sale. Sizing in medium jackets tend to be quite big so I had to return one. Otherwise good

Would rate zero stars if possible !

Free return policy however if you don’t have a printer it’s a non starter !

Anyways returned my item 01/02 via UPS which was successfully delivered to warehouse 02/02 (would never have known if not tracked with UPS) have never received an confirmation. Started a live chat to be told the returns process won’t start until the item is in Italy ? I didn’t order from Italy I ordered from .co.uk?

From reading below reviews it doesn’t look like I will receive my refund any time soon !! I am now £114.50 out of pocket with nothing but frustration to show.

Have emailed complaints team but again from reviews below it’s not likely to get answers!

Disgrace and will never use again.

Would not recommend

Awful returns service! get this they received my return on the 11jan! And still have no received my refund???!!!! It’s nearly a month after my return was delivered to them!!
Even had a email to say about my refund but nothing got done. Ralph Lauren never answered any of my emails! So I had to chase them on the phone!!!
Will never order from here again!!!

You let yourselves down! Don’t wanna hear any excuses just give me my money back!!

I wouldn’t recommend you to anyone after this!

One of the worst companies I ever bought from - you have to chase every step of the way (where is my order / where is my refund etc). I thought the fact they’re classified as one of those more expensive brands would mean their customer service is superb. Couldn’t be more wrong ! You won’t get through to them (30 minutes wait on the phone and no one answered and they take a few days to respond to your messages). I had to return the dress and despite of it arriving in their office within 2 days I had to chase my refund. When they finally processed it, they did not refund it to my original source of money on PayPal (credit card) which would be instant but refunded to my PayPal balance and today it has been a week and the refund is still pending. It’s unacceptable, the company should refund within 14 days from the moment they receive your return yet these people seem to play with their own rules. I would love to report them for breaking e-commerce rules. Completely put off ordering ever again - will avoid and tell my friends too!!! Disgusted.

Bought a cocktail shaker as a gift for my partner. Ralph Lauren send out a damaged/marked item, and can't offer a replacement. Only a £20 partial refund. Shocking that Ralph Lauren can't replace an item that was delivered in sub-par condition. Awful service from a supposedly premium brand.

Order 7000387349

Order was returned to them on 30th December 2020. I have phoned up and been told it was processed on 4th Jan 2021 and refund will take 10 working days. 22nd Jan 2021 and still no refund. Cannot now get through on phone without holding for 40 minutes! When trying to communicate by email they have wrong returns number and I get nowhere. Their service is terrible and I shan't order from them again!

Returned an order and they received it.

Order 7000517814

2 weeks later and no refund

Emailed them and no response

Phoned them but no one answers the phone you are left on the phone and eventually on the 5th time I got through to someone. They put me back on hold to check status of return and left me listening to music for 20 minutes until I was cut off

Have purchased many items from RL online and it has always been a pleasure! Shipping is prompt, packaging is top class and the experience is always a delight.

I ordered a candle back on 30 Dec with promise of 3-5 working days. Not only are we now the 12th of January but it has not even been delivered to my home - I need to go an fetch it from
some Ups pick up point. Really dreadful customer service. When I have called to try and find out about the delay the person on the end of the phone just blames it on covid. Amazon seem to get by. Apparently their orders come from Italy. Will never order from them again.

Awful returns process. I wouldn't order online from Ralph Lauren unless you have a printer. They make online returns extremely difficult. Then when you try to resolve the issue the customer service is unhelpful, rude and sarcastic. Not a nice company to deal with. Plenty of other brands both luxury and high street that are far superior in the way they operate online. These guys don't seem trustworthy!

Dreadful customer service, wanted to return item and been told they can't take it until they sort out the returns issue they have.

I would like to thank Andrew A at
R A L P H L A U R E N at
Peter lane end Liverpool for the excellent customer service I received in Dec during lockdown on line ,nothing was too much trouble he even offered a gift wrapping & postal service. The gift looked amazing.my son loved it on Xmas day ..So please send on my thanks to Andrew A

WOW you wouldn't expect it would you? awful service didn't hear about my order for weeks.
emailed them they didnt reply, call them and said my order was can cancelled?? they didn't let me know.

DO NOT BUY THIS BRANDED KIT AWFUL COMPANY

Utterly dreadful customer service. Ordered a Christmas gift in plenty of time for the big day even opting for the Express Delivery option at £14.99 to make double sure.

I received a very casual email on the 23rd saying the item wouldn't be delivered in time but as a goodwill gesture here is a code for 15% off your next purchase.

First, I have to spend more money with RL to get any compensation, second, I would need to spend £100 just get to my delivery costs back. Less goodwill and more insult to injury. I'll never shop with this brand again and would implore you to do the same. Any company that shows contempt for customers doesn't deserve your hard-earned cash.

The service and quality is excellent!! Received after 3 days and in perfect packaging!!! Shame I couldn't upload pictures but each order came in gift boxes beautifully wrapped.

They call themselves Ralph Lauren uk, but the warehouse they use is in Italy they lie about the delivery dates, customer service is a joke, they dont give a dam about your buying experience because they are a made brand. I will never buy anything from Ralph Lauren again.😡😡😡😡

I have recently contacted RL to complain about their RLX waterproof golf jacket. It is advertised as a technical golf product, retails at over 300 pounds and mine leaks through the seams and has no breathability. I simply asked for a replacement item from current range and have been fobbed off appallingly by 3 separate customer service staff. Their main defence appears to be to deny my claim as I bought the jacket from Mr Porter who they say are not an authorised retail parter ( who knew?!)... Come on Ralph Lauren, you have designed a product that is completely unsuitable for purpose and now try to wiggle out of your responsibilities with wishy washy excuses. Man up, replace the jacket and do the decent thing...

Can’t fault the quality. You get what you pay for. The packaging isn’t the best but very happy overall.

Worst customer service I’ve experienced. A hoodie that I bought developed a hole after having it on twice. Contacted customer services and they said as I had received the hoodie 2 months previous that the were unwilling to exchange or refund the product. So according to Ralph Lauren their £120 hoodies aren’t expected to last 2 months regardless of how many times they have been worn. Had the cheek to give me a voucher for free delivery, I’ll never order another RL item if this is how they treat their customers.

I only can give my opinion for the bags and they are very comfortable and pretty. I got one bought recently and I'm very happy with it, is a light brown shoulder bags with logo and colours in the front part. The quality is excellence and I recommend with no doubt!