Ralphlauren Opiniones 

I have ordered from this company on three ocassions - only one order actually arrived. Shame on me for thinking Ralph Lauren stood for reasonable customer service and quality. My most recent purchase was a birthday gift for my husband. The order was meant to be delivered by UPS. I was supposed to need to sign for the package. Long story short, UPS claimed they delivered and that Ralph Lauren released need to sign. 45 min on phone with UPS and then Ralph Lauren trying to track package that claimed it was delivered but wasn't. Then 2 week process of "tracking package" only to receive very polite email that package was not found and money would be refunded. Credit to Ralph Lauren for timely refund, but not really the point. If I've spent an hour online shopping for a gift which I need in a timely fashion, this really isn't the level of service I'm looking for. Lesson learned. Will never shop here again.

I needed a refund and their employee Jason was very efficient and helpful in regards to my return. I was updated and I eventually got my refund in place within the time scale stated on their website.

Been a regular customer online and in store and always been happy. Sadly my views have changed after recently purchasing a £219:70 jacket online and the size was L although it was more like a XL so they advised to return the jacket via UPS which have done and weeks later I still have NOT received my refund of £219.70 and Between UPS and Ralph Lauren Uk they simple don’t know where the parcel is or where it’s going.. the customer service and reassurance has been non existent from Ralph Lauren uk and it’s almost laughable. I am still in the dark the jacket is in the hands of Ralph Lauren and UPS and I still have not received my £219.70 amd nobody is telling me when I will get my money debited back to my card… absolute disgrace. Really disappointed item no 3616419339166

I recently reviewed a dress as having been sent the wrong size. Duh! My mistake. Ralph Lauren is sent as US sizes. It fits beautifully and the fabric is perfect. Customer service was excellent too. I've deleted the previous review.

Wish I'd looked at the reviews on here first. Just had a terrible experience with their customer services. They have had my money for 10 days and I still haven't received my order. Now they're telling me I have to wait a further 5 business days before they consider whether to refund me or not. Appalling.

This is meant to be a huge designer brand but the customer service is appalling and the returns procedure is an absolute joke!!! They do not deserve a star at all but it wouldn't let me leave a review unless i gave 1 star. I received my order and when ut cane i was drowning in it. I thought ok no problem i can return it. Return it??? How UPS but you have to print your own label off at home! Ummm we're in the middle of a pandemic get real! How do you return something if you do not have access to a printer ??!

I am still waiting to find somewhere to print this damn label so that i can return the damn thing to RL. Only God knows when i will get my refund. I doubt the refund process will be easy either.

Absolutely shambolic this company is. Shame on you Mr Lauren! Shame on you! You do not care about your customers and people should stop buying your goods and buy other designer brands who provide a better customer experience!!!!

During the last 10 years; ive seen a noticeable steady decline in quality of materials, fabrics, tailoring used in their garments, shoes and accessories

H&M cotton t shirts are just as good if not better than the RL polo's and T shirts, i see no difference in terms of quality

Really Poor customer service. Whenever you return something you have to chase and chase as I'm assuming they hope you forget. Takes weeks to get a refund and all you get is load of tosh about their internal logistics.

DO NOT USE , AVOID AT ALL COSTS!! very easy to order a product but the delivery was shocking, And the returns policy is a joke. If you haven’t got a printer or access to one your in big trouble. Costumer service is a joke and they just lie through there back teeth. Will never ever use again.

I've ordered from RL for years but the past 12-18 months (before pandemic) has been a huge decline in service and online ordering experience.

The way this now works, is if an item is 'in stock' on the website, it's pot luck as to whether you will receive the item as they source the stock from their stores, which can take weeks.

When requesting to cancel, this is also not actioned by the customer service department, its a case of waiting for at least 14-21 days after first contacting them for the order to timeout and be cancelled.

For a company this size, the experience of ordering is very poor - whereas a few years ago, it was always very easy, quick and reliable.

My tip would be: if it's an item that can only be bought online then order but don't expect it to arrive. If you can purchase in one of their stores, or from another online retailer this would be be a better outcome.

Terrible service. After 10 days no sign of my order which should have been here 3-5 days. Ralph Lauren says it’s lost in transport but have refused to send a replacement. They have told me that I must wait 5 additional business days for their courier to confirm that they can’t find it and then send me a refund much will take another 7 working days to clear. No replacement as I requested. So I requested that they refund me now, as per my legal right and arrange for the missing parcel to be returned if they ever find it. Ralph Lauren refused. Not luxury, not premium not even basic customer service. Very poor and no regard for a customer who has been loyal to the brand for 30 years.

There is a certain expectation when buying directly from RalphLauren.co.uk. You expect quality and a premium service. I bought a packable down filled jacket. When it arrived it didn't feel quite right. On checking the label the fill was duck down AND polyester. The website description - which I have in front of me as I type this - says 'fill: duck down, duck feather'. This is extremely disappointing. I contacted Ralph Lauren who asked me to send a photo of the label. Then nothing. After 6 emails of doing and froing I received a return label with the return reason as 'customer didn't like'. No further response or explanation or offer to make things right. Poor.
So, I add may pennies worth to the similar reviews here about poor service. But for me it was the cheat of buying something that you think is down and have it arrive polyester. From Ralph Lauren? Come on.

I recently ordered an custom fit indigo Madras shirt from the website.

All images show this as a long sleeved shirt but, fair play, clicking to reveal the details (not description) tab does list short sleeves which I didn’t bother checking before purchasing. It is also the same price as other long sleeved shirts in a similar photographed style.

Return labels are not provided with your order for environmental benefit (?) so you have to print these yourself (I don’t have printing facilities at home) and you then either need to return via a UPS collection point locally or arrange and pay for a UPS collection.

Expected better from a brand the size and value of Ralph Lauren. Many other companies do this much better in my opinion - including providing customers with more accurate descriptions and images of their online products in the first instance. Very unhelpful and intransigent customer service, making the company’s misleading online promotion my complete responsibility, cost and inconvenience to resolve.

If I could put a minus star I would.
Absolutely shocking service.

I ordered a matching tracksuit on the website thinking, ordering direct would be a better service.. Definitely not! It turned up two different greys. I then sent back for exchange for a different size as well which then turned up two different greys again. I sent back for refund which in their policy states 2 weeks (this DOES NOT state, 14 working days!).. 2 weeks have passed.. no refund. I called, they said they are unsure why I haven't received my refund. Don't order from here!

Ordered a £260 bag online as a present but it arrived without the advertised dust bag. I emailed the customer service team who, whilst being speedy to answer and offering £20 as compensation, said they couldn't do what I wanted, getting a dust bag sent on.
This should not be impossible and a truly customer centric retailer, as they claim to be, would have resolved the issue .
So, whilst my wife loves her bag, we won't be back to RL and I suggest others avoid them. All the gloss has gone off the gift.

Always had really good quality clothing from RL, and the presentation when ordering directly from RL is nice.

Would give 0 stars if possible. Worst customer service ever! Shame I didn’t check the reviews before placing my order. I ordered some items from Ralph Lauren co.U.K. site but had to return one of them which was wrong size. They received the returned item by UPS in 2 days but it is more than 2 weeks since I am still waiting for a refund and all the explanations I got from their customer service was that they had to forward the item to their Italian warehouse!!!! although I did not buy anything from the Italian site but from the U.K. site.

Shame ... would never buy anything again and the items I bought will be given to charity as after the bad treatment from their customer service I don’t feel like I want to wear this brand anymore

I have returned back item on 02/01/2021, I have been chasing RL for refund all this time-almost 2 months. I have called their customer service 3 times, every time they would say that refund is issued, but I never get my money back. Last time I called they said that there was an issue made by their colleague regarding refund so they need to issue it again. Lady from customer service confirmed that they have received item, but they have to decide about my “situation” in a 2 days - I don’t get what is there to decide?! Today 19/02, customer service sent me an email that their team is still deciding about my case..It’s ridiculous! There is nothing to decide, you received parcel, I want my money back!
Also, They never answer emails, never send any updates and I would never recommend or buy again. For prices as high as their, this is a shame of service!