Ralphlauren Opiniones 

Appaling customer service. Parcel was delayed for three days! Told UPS to return to sender, customer service does not even care at all! I'm taking my money elsewhere next time. Order# 7007349791

Worst online shopping experience ever. Three apology emails from UPS saying parcel misdirected and three different dates and times subsequently given for delivery, which did not materialise Still no parcel received after contacting customer services twice and being assured that I would receive my parcel that day - needless to say still waiting.. I have been offered £45 compensation but as I have bought a coat costing over £200 and still not received it I have requested that my money be refunded soonest. I am sure I will have problems getting my money back from this company. Reading the reviews on this company I am unable to understand why trading standards are not looking into this. I will most certainly be contacting them and if necessary also the national press because I think other people should be warned about this dreadful company and the way in which it operates.

I had the most awful experience on this site. The worst is that they allow you to go right through the buying process and then inform you, at checkout, that the item, (which is in your basket) is not available. The customer service team don't actually know what's going on and will tell you anything to get the query off their list. What a terrible reflection of such a premium brand.

Bad refund policy .
They don’t allow me to take it to a store and I have to wait 24 days that is after they received the parcel back from me to get my money back into my account.i won’t be buying again.
VERY BAD

I would give this company no stars if it was possible. The worst customer care ever. I will never ever buy anything from this company again. I complained that the length of the crossbody chain was not long enough in comparison with other high end companies, such as Gucci, Coach, Holland Cooper and YSL. There was no way I could use this bag with a blazer or coat as it was up at my armpit. The response I got was zero. This company has went totally cheap and not value for money. Save your money and buy from companies that care, DeMellier and Coach for bags is my go to company, great hardware and leather, RL has seriously lost my trade.

On January 15, 2024, I emailed RL before purchasing two wool coats, seeking reassurance about their quality and customer service due to the company’s poor reviews. I never received a response, but RL has been bombarding me with automated ad emails. Consequently, I decided not to spend my money with RL and will avoid them in the future, as they seem indifferent to their customers.

Kept saying item was in stock then I would order and they would cancel saying out of stock

I need someone help to report them to customer protection .
I never seen such horrible customer service, even in Chinese websites.
Avoid at all cost.
Please, I need help whoever is experienced

I have tried to order a fragrance, Edt, on the Czech Republic website. In France, Italy, Germany, Austria, Slovakia, and the whole of Europe the price is 70 Eur for 75ml. On the Czech Republic website, the price is 1720 Eur for 75ml. I have contacted customer service to review because their currency exchange tool does not work properly. All the rest of the fragrances cost 70 Eur on the same webpage. I was told 3times the price is so high because we are the only member of the EU with different market conditions, operating costs, and local regulations. And you are not allowed to order a product from a different EU country as the system is changing the delivery country.

Ordered a gilet from their create your own service. These items are unreturnable which is fine and understood from the start.
But, the quality of the gilet is very poor. Not very thick at all and feels very lightweight which for the cost is very disappointing.
Will be surprised if it keeps me warm this autumn/winter

Your website is horrendous. Actually ridiculous. For a company your size, your website is easily, hands down the most FRUSTRATING website for online shopping!! Don't visit their site and use filters on yoir mobile it's the most off putting and infuriating experience you'll have.

Ralph lauren in Selfridges Oxford street are useless!! 15 minutes waiting on the phone trying to get through to the store from the switchboard operator and stoll no one bothering to pick up the phone!! Terrible!!

Been e mailing customer services in UK many many times and not one person responds just to try and buy some more of the jeans I bought ??
They are very disjointed company now operating under franchises using the once great brand name of Ralph Lauren no wonder this company brand is now going into freefall downwards ....If you speak with anyone it is an agent in South Africa who do not seem to know anything at all nor help you

I recently placed an order with Ralph Lauren for a jacket that was supposed to be a birthday gift. Despite providing my correct home address, the package was sent to the wrong location.

I’ve been waiting over 10 days, and the gift did not arrive on time, completely missing the occasion. I contacted customer service to resolve the issue, but this error has ruined the entire experience for me.

I’m extremely disappointed, as Ralph Lauren is a brand I trusted for quality and reliability. I no longer need the item, and this experience has made me rethink future purchases with them. I hope they address their shipping process and improve their customer service.

A hopeless company to deal with.

I have waited a week for a parcel to arrive but between RL and their courier UPS they have failed to deliver.

So I contact customer service and their problem now becomes mine because a refund is only given when they receive the parcel back from UPS. But no timeframe can be given for this so now I am out of pocket. The agent went off to contact a superior who said they can improve this to when they contact UPS on the next working day (because UPS don't work weekend) to return the package but that still means I am without the product.

Don't be fooled by the Ralph Lauren name and buy elsewhere from a company that actually does value customers and uses a decent courier company.

BOUGHT A BASEBALL CAP FOR 70 EUROS WHILE ON HOLIDAY IN LANZOROTE, HAD SWEAT MARKS ON THE CAP SO WASHED IT, NEVER CAME OUT NOW HAT IS USELESS. GETTING IN CONTACT WITH CUSTOMER SUPPORT IN SOUTH AFRICA BELIEVE OR NOT, A COMPLETE WASTE OF TIME. WHILE WRITING THIS I HAVE BEEN IN CONTACT WITH RACHEL AT BICESTER OUTLET WHO HAS BEEN VERY HELPFUL AT TRYING TO SOLVE MY ISSUE.

Went to Ralph Lauren Canary Wharf, staff didn't even acknowledge me as customer.
Didn't ask if I needed any help, didn't have a pleasant experience.
Wouldn't recommend that store.

AVOID RALPH LAUREN UK SERIOUS CUSTOMER SERVICE ISSUES. If you think this is a brand you can trust think again. Told me they delivered my package when I haven't received it. I emailed them twice to understand where my package was and they told me they were investigating it. 3 days later I got no response so I called them and only then they sent me an image of the package that has been delivered to the wrong address - a front door I have never seen before. This is supposed to be a luxury brand but they are clearly cutting costs with their courier relationship and with customer service. Very disappointing and will never buy RL again.

Purchased some items over a week ago. Goods were being delivered by UPS. Arranged for someone to be home to take delivery and was also sent a notification that they would arrive between 11am and 1pm. UPS notified that there was nobody home to take delivery and they had attempted to deliver twice. Rearranged with Ralph Lauren for items to go to a drop off point and received notification that good were ready for collection, but they were not. What a sham. Ralph Lauren customer service are very polite but nothing’s changed. UPS are just useless.

Didn't feel like trying on the item if clothing so as I know my size in Talc Lorren I asked for my size and specifically asked for it in the UK size repeating that is the UK size 12.
Got home, they were huge, USA size. Phoned and explained. They said they would hold back a pair in my name so I could exchange them on Tuesday. Returned for the exchange and they hadn't held them back and had sold out. Not suprised as it was a sale item. I explained that they should have a pair in my name and it was their error. "No, sorry, who did you speak to" Was the reply. Then I got told it's probably new staff. New staff who both don't know UK sizing in the UK and can't hold a product when they say they will.
Then they offered me an alternative colour which wasn't in the sale, but I could pay £60 extra. I asked "as its your fault can you not honour the price"... NO was the response.
TERRIBLE STAFF TRAINING!!!
To be fair, the final lady who was at the till was apologetic and felt embarrassed.