Ralphlauren Opiniones 

Service not in keeping with the quality expected of a/the "luxury" brand that RL present themselves to be.
Over 2 months ago we (the customer support team) established that the images on the website do not correspond with the products being sent out, they are still wrong, the wrong products are being sent out. So no one cares? Hoping no one bothers the to do a return?
All/every “Customer Support Specialist” appears powerless to actually do any customer support outside a rigid pre-determined process that does not account for customer need/want. I ordered an item, got sent the wrong one because the website is wrong, I still want the original item, no-one can tell me anything useful, is it coming back? When will the website be corrected? Are the correct ones in the warehouse somewhere? RL made the mistake, why do I have to do all the work, because the rigid process cannot comprehend that RL is at fault?
This has been going for over 3 months now (this started mid-January 2025), website still wrong, still no shirt with the blue and white stripped collar and cuffs, after expressing discontent at the service I was offered a 20% voucher, that never appeared.
A considerable amount of the 2 month wait was spent waiting for the website to be updated so that an exchange could be arranged, unfortunately, after waiting weeks (no website update happened and) I was then informed that after looking into it a bit further, I couldn’t exchange because I had paid via PayPal. Did no one notice that ahead of time?
No one cares, I assume they don’t have time to care, the constant churn of closing support tickets. Because my ticket requires some finesse and/or effort, I get fobbed off.
This last response to an inquiry has the entire previous correspondence removed, is this a time saving tactic so that I have to engage in more emails to your support team, grind me down so that I don’t bother?
RL are not the only company that make nice shirts, and the disconnect of the service provided and the brand as it is presented is tragic. When spending from £65-£160 on a shirt I want results, not hollow canned copy-pasted apologies.
The overall impact of this issue reaches further than just RL.com. Both TheSportingLodge.com and Zalando both have the same mislabelled stock, that I have had to do returns with them too. Only Harrods.com have checked and send the correct item to me. After months of comms with RL, I still don't have anything to show for it.

I bought earrings for my daughter’s birthday, she wore them for a couple of hours and on taking them out one of the earrings snapped. Ralph Lauren offered me £25 . The box they came in cost £8 shipping costs £9.95 all for faulty merchandise. I will never purchase anything else from them .

Ordered an item in store. Order status mentioned they have it but everytime I go in store they say they haven't received it yet. Customer service have been awful and I'm leaving London in a few days. They literally scammed me out of £300 in the store.

Order number: 7007976672
I’ve shopped Ralph Lauren like many reviewers here, for years. I like the style and the quality but the prices are getting quite silly. Moreover, the ‘customer service’ department is absolutely awful. Ralph Lauren’s delivery service of choice is UPS which haven’t delivered to my home for over a year, preferring to leave the parcel directly at a pick up shop without even attempting delivery. I’ve made several complaints to UPS and this time was no different. I received an email with tracking showing that my parcel was yet again at a pick up shop. I went to collect and it wasn’t there. I communicated to RL that I wanted a refund and no longer wanted the dress. They wouldn’t refund and wanted to speak to UPS to deliver. I have waited over two weeks and had no delivery and I’m in constant communication with RL trying to resolve. Today I have been told that they are investigating the matter as several years ago, UPS left my parcel outside my apartments on a main road and I never received it resulting in a refund being paid. So now they don’t want to refund me because they have chosen to use such an unreliable delivery service and are basically insinuating that I am lying. Lovely. Great customer service. I won’t be purchasing at RL again with such abhorrent treatment.

Am absolutely disgusted with Ralph Lauren’s attitude towards me as a loyal customer for 25 years+.
Will never ever ever ever give them another penny.
I usually shop at their outlets but what I wanted they didn’t have the colour in the outlet so I ordered a pair of green cargo joggers for £160 from their website and apparently UPS delivered them to my address and left them on the doorstep which is just stupid to do anyway with an item of such value, UPS sent me an email stating they were left there and also a photo but when I got home from work many hours later the package wasn’t there?!?!? UPS apparently try delivery 3 times & then leave parcel with a local collection shop but not on this occasion it seemed… hmmm!
I contacted Ralph Lauren & was promised an email or phone call back by the end of the day but received neither, phoned a couple of days later and was told the same thing and received nothing again. Phoned again & explained my situation and the person sounded like they cared & was going to get back to me 100% with a solution by the end of the day but you guessed it- Nothing once again.
Woke up the next morning with an email from Renise who is a “Customer Service Specialist” apparently saying - “ Based on this confirmation of delivery, we consider the matter closed and we are currently unable to process refunds for items reported as missing, particularly the Missing Items from your order.”

Phoned them again and just got told they can’t do anything because the item has been marked as delivered even though UPS have clearly admitted leaving the parcel outside the property.

Opened up a PayPal case & waited to escalate the case to a claim and supplied them with all the current information and have waited for the amount of time they said to give Ralph Lauren a chance to reply and you guessed it - Nothing from them once again!! But I’ve just got a deserved full refund thanks to PayPal, so glad I paid with PayPal because if I didn’t I would 100% be £160 out of pocket with no item.

Since this has all happened I have returned a £330 jacket & a pair of £130 joggers to the RL outlet store at Bicester village and will never spend money with RL again, I’ve honestly spent thousands with them over the years but never again will they get a penny of mine, they’ve lost a good customer for life.

For such a luxury brand who’s prices have got way out of hand imo their customer services are slack with no care or respect for their customers whatsoever!

Bye RL, I hope you go bust, I’ll be using your old clothes to wash my windows with & will never wear your brand again!

Thank you PayPal 🙏🏻

I purchased a air of Ralph Lauren zig zag boots wore them about 6 times ,I started to see large cracks appearing all over the boot uppers .the label in the boot stated leather,but looking at the cracks the boot upper were plastic,I told Ralph Lauren about this and all they were interested in was did I have a receipt not the fact I had been mislead by there labeling ,and thinking I was buying a expensive quantity boot instead I got plastic poor quality item

Placed an order, a few days later I received an email saying that it was no longer in stock, despite being told that my refund has been processed I am still awaiting my money, I have been promised an update via email and contact from a manager, neither have materialised, very poor service which is showing no signs of improving.

what a load of shit, paid 300 pounds for a jumper for it to not even come up in my orders so as far as ralph lauren are concerned i haven’t even ordered anything even though the money has came out of my account, also when i try to explain this in the customer service bit it just says error to send message, i can’t believe how a brand like this can have such a poor website

Would've given ZERO star. I should have read the reviews before ordering online. Package never came, ups tracking says multiple delivery attempts made but no one really came! No infonotice either which means they lied about attempting. I kept saying that I have been home these 2 weeks when the supposed delivery attempts were made but no one came! RL just replied with templates saying that ups have attempted but I was never there. Feels like we're going in circles! Package was eventually automatically returned to sender and cs said they will issue a refund. Based on the comments here I should not be expecting my money back in weeks or even months! Or who knows if they will really do the refund. Complete waste of money, time, and energy! run buyers!

Returned 2 items. Used their UPS label. Was delivered over 10 days ago
Chased up refund status to be told that it can take another 14 days to be returned to their warehouse in Italy, and another 10 days after that for my refund?!

This is contrary to UK law - which states I should receive refund within 14 days of them receiving the goods back: Which they have - to the address they told me to send it to.

I'm going to have to open a chargeback through American Express, it seems.

Thought a prestigious brand would behave better than this, but sadly, not.

Almost a month since ordered (no. 7007540606) placed,19/12/24, no delivery. Ralph Lauren have confirmed order lost by UPS, investigation initiated but still no resolution. Have requested refund but again more excuses from RL. Totally disgusted, yet again another brand that appears to be nothing other than a scam organisation who take your money & delivery nothing. Shame on you RL.

This is follow up. Non delivery.Don’t bother with emailing customer service. No humans, Robots and AI as I get the same answer no matter what I ask! No empathy or sense of urgency. Just let the Credit Card company sort it out.

The RL outlet in Swindon is a complete mess, as a fellow shopper described it “it’s like a jumble sale”. I can’t believe RL let this shambles continue in their name. Then try the UK customer service - wow, it couldn’t be worse. UK RL act like they are a cheap pound shop brand, rather than one of the worlds leading brands.

The customer service is not great to be honest, they do respond but they are not particularly helpful. Their delivery provider is UPS where it seems like they don't even bother trying to establish where your missing order has gone. UPS sent me an SMS to state the following: 'Arriving soon! Expect delivery 12.45 - 14.45'

The goods never arrived. So when 3pm came I thought I can't wait in all day without some idea what is going on. The response I got was Ralph Lauren customer services basically said it might come later today, if not it might be tomorrow (Sunday) if it doesn't come Monday let us know. So you are left wondering OK so I have to wait in all day Saturday, all day Sunday and all day Monday. Not a great response.

UPS won't communicate either the tracking doesn't say where the van is, how many drops before your address, it just says on the van. The last entry says the van is back at the depot at 8pm. Hello why didn't you call me UPS?

This is the first time I ordered Ralph Lauren goods online they're expensive (quality brand) as you know and you are paying for the delivery on top of your order. There isn't a reason why I'd buy any goods from them in the future via their online portal until they address the numerous poor reviews. A lot of that is caused by their contract with UPS - they need to sort this out.

When the item did arrive eventually after I raised a complaint it was well packaged. The products were the rights designs, colour and the correct size so no issues there.

Feel guilty after reading reviews but I ordered two items on the 31st Dec and arrived today 4/01/25, actual initial delivery date was 11/01 so very good experience all round from them to using UPS to deliver 5*

they have the worst delivery' service ever , I placed order on 20th December to recieved email to expect delivery 4th January, absolutely ridiculous id rather it be cancelled, the order was gift for someone else, bottom line stopped shopping with ralph lauren for years , and placed this 1 off order, for it to be delayed, for a company like ralph lauren they should be ashamed of themselves for this tragic service...order number Order #: 7007552374

I would not buy anything from Ralph Lauren again. One star is too much. Mid November I ordered a shirt for my husband as a Christmas present. I called two weeks later to chase delivery. I was advised the package had gone missing and an investigation would be carried out by UPS. I have had no follow up calls from RL as promised. I am the one chasing. RL said they would not give me a refund to buy a shirt elsewhere until the investigation had been completed. RL’s support staff’s attitude has been unhelpful, arrogant, dismissive and totally non-customer focused. They did not provide the service or response that you would expect from a quality brand. It has been UPS who has been understanding and helpful and in regular contact. The investigation is still on going but after threatening a bad review and monetary compensation from RL they have confirmed they will refund my money now. It is going to take a month for the refund to hit my bank account, too late to buy my husband a Christmas present!

Absolutely useless! What's more is they really couldn't give a toss about you, your money, your order or what is now your problem.
We ordered a product from Ralph Lauren on the 27th November and here we are still filling out forms with UPS (who also have no time or concerns for what is now your problem) on the 27th December.
Surely it should be RL taking this poor service up with UPS? Not us! We have recieved no refund or product.
Absolutely nobody gives a toss about it.
Steer clear of both RL AND UPS as neither of them are capable of organising a drunken soiree in pup.

AVOID! AVOID! AVOID!
Customer Service is so bad, no help whatsoever about my missing order which I never got!

Utterly hopeless online delivery experience. Why companies the size of Ralph Lauren and their delivery partner UPS can't arrange smooth delivery is beyond me. My parcel is "delayed". Nobody can tell me when it may turn up. DPD reliably deliver next day every time - switch provider. I will not buy from you again until you ditch UPS