Rawlings Opticians & Hearing Care Opiniones 

1668
•
TrustScore: 5 sobre 5

4,9

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Valorada con 5 estrellas sobre 5

I attended my 3rd appointment at the Winchester branch where the staff are welcoming, friendly and just very nice people. from the minute you walk through the door till you leave, there is a sense of... Ver más

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Valorada con 5 estrellas sobre 5

My hearing aids had been for repair and Mike audiologist, was very careful, painstaking and diligent. The result is that the aids now work better than they ever have done since the initial provision a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

David and I, having attended Rawlings in Winchester for many years, have recently decided to use Rawlings at Hedge End due to the location being nearer where we live and easier to reach due to mobilit... Ver más

Valorada con 5 estrellas sobre 5

I went to Rawlings first in Croydon in 1959. Now the Purley branch when I moved. Making 67 years in all. Seen many Opticians over years when they have moved to other branches or retired. All have bee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mayorista de gafas
  2. también en la categoría
  3. Audiólogo
  4. Optometrista
  5. Tienda de audífonos

Escrito por la empresa

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
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1 estrella

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4,9

Todas las opiniones

(1668)

475 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Have been going to this optician for years. The staff are always friendly, the eye test is exceptionally thorough and a lot of care was taken checking that my new glasses fitted well. Would highly recommend.

22 de julio de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you so much for taking the time to leave us a review and 5-stars!

Valorada con 5 estrellas sobre 5

Excellent customer service as well as…

Excellent customer service as well as professional, friendly, helpful, patient and approachable - would definitely recommend.

18 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you so much Jo! So pleased you would recommend us.

Valorada con 5 estrellas sobre 5

HEARING TEST RECOMMENDED

My appointment was for a hearing examination.
I had some ear wax removed and then a full hearing test.
At all times everything was fully explained to me.
The test results were again explained to me in a way I could understand and I was shown the results in image form.
Nothing was rushed and when it came to a suitable hearing aid, there was no hard sell and all options including NHS were discussed.
I can recommend Mr Burrin at Rawlings in Purley.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you for your kind feedback Peter! Really appreciate you choosing Rawlings for your hearing care.

Valorada con 5 estrellas sobre 5

My annual review

My annual review - worried about cataract developing. Very efficient visit and reassurance from the optician (Mehdi). Excellent service.

19 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Glad we could put your mind at rest Gill! Always good to have regular check-ups so well done.

Valorada con 5 estrellas sobre 5

I had a great experience with Rawlings…

I had a great experience with Rawlings Opticians Winchester. I wanted to try some Widex hearing aids and was very impressed with the level of service.

Bill, the audiologist, was extremely knowledgeable and friendly and helped me through the whole process from trying the hearing aids to purchase, to setting them up for me.

I highly recommend Rawlings Opticians Winchester.

1 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you for the recommendation, John, we really appreciate it! Widex are incredible hearing devices, and I am confident you will be more than happy with your purchase

Valorada con 5 estrellas sobre 5

Care excellence

The staff were as professional, charming and holistically caring as always.

17 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Great to hear, thank you Andrew!

Valorada con 5 estrellas sobre 5

My eyes feel like they are in safe hands.

I've been going to Rawlings Opticians for a few years now and have always received outstanding care. Simon is an exceptional Optometrist, he always goes above and beyond and is happy to answer any questions or concerns. I am very pleased that I can arrange an appointment with him at either of the 2 practices local to me. Dawn at Purley reception is lovely and always willing to help with a friendly smile. My eyes feel like they are in safe hands and I would highly recommend them.

14 de julio de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you for the recommendation, we really appreciate it! We never take it for granted that people are happy to leave us reviews, it means a lot.

Valorada con 5 estrellas sobre 5

Ear Wax Removal

Mike was very knowledgeable which gave me confidence before he dealt with my ears. The technical nature of his explanations was very reassuring. Ear wax removal was successful via micro suction. He didn't need to use irrigation. Surprisingly he didn't try and sell me anything and said there was nothing for me to apply in terms of aftercare. I also use the company for eye care and again I have received the same excellent service. The reception staff are also of a very high calibre.

6 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you for your kind review Phil! Really appreciate you choosing Rawlings for your hearing and eye care.

Valorada con 5 estrellas sobre 5

New customer

This was my first visit to Rawlings at Hedge End. From my first visit to book an appointment to my consultation the staff were very friendly and efficient. The eye examination was very thorough and I was very impressed how things were explained to me. Can’t wait to pick up my new spectacles.

14 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Welcome to Rawlings and thank you for choosing us Linda! Can't wait for you to receive your new frames, very exciting.

Valorada con 5 estrellas sobre 5

My whole family have been customers of…

My whole family have been customers of Rawlings for many years, and we’ve always received excellent service. Booking appointments for all five of us is always quick and easy through the online booking system.

On my latest visit, I had my annual eye test, which was extremely thorough and professional. This was followed by a great consultation when choosing new frames — never an easy decision with so much choice! The staff were incredibly helpful, knowledgeable and patient throughout the whole process.

Another fantastic experience with Rawlings. I would highly recommend them to anyone looking for professional, friendly and reliable eye care. Thank you to the whole team!

15 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

What a lovely review, thank you so much Emma! We appreciate everyone who chooses Rawlings and is kind enough to share their feedback and recommendation.

Valorada con 5 estrellas sobre 5

Great local opticians

Great local opticians. The staff are really friendly and ready to help. I had an issue with one of my lenses and they were really thorough at sorting it out. They take their time and have a good selection of frames too. Highly recommend them.

15 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

So pleased we could help Vicky! Thank you so much for the review and recommendation.

Valorada con 5 estrellas sobre 5

Great Opticians

The staff are always so helpful at Rawlings and we always get great service. I would highly recommend them.

12 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you Maggie! Great to be recommended , it means so much to us.

Valorada con 5 estrellas sobre 5

Friendly and helpful team - great value too

Really friendly and helpful team, who deliver a personal service year in year out. I've been going for years, they remember who I am and they support me. It's great value as well - especially as someone who belongs to their Vision Plan. Can't recommend highly enough.

11 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Thank you for such kind words and recommendation! Really lovely feedback to read.

Valorada con 5 estrellas sobre 5

I suffered a recent fall which broke my…

I suffered a recent fall which broke my spectacles and gave me a black eye. All round the eye and the eye itself was bloodshot. I saw my optician very quickly, and she checked that I had done no internal damage which was a relief. I needed new glasses and had help in selecting an attractive frame. Ver y pleased with the service I received, as always, having been a Rawlings patient since I was a child, over 60 years ago

11 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

So sorry to hear about your fall Sylvia! I'm so pleased the team were able to help with everything and thank you so much for your loyalty and support over so many years.

Valorada con 1 estrellas sobre 5

Lack of service…

I am extremely disappointed with the service I have received from Rawlings Caterham. I purchased glasses costing approximately £600 after specifically explaining that I needed a lightweight frame that would sit securely and comfortably without slipping down my nose or causing discomfort behind my ears.

Unfortunately, the glasses have never been comfortable or suitable for me and, as a result, I have been unable to wear them. I returned to the Caterham branch on several occasions and adjustments were attempted, but the underlying problem was never resolved.

What I find particularly disappointing is that, despite repeatedly raising the problem with the branch and giving them several opportunities to resolve it, I have ultimately been told that too much time has passed for the frame to be replaced.

I appreciate that businesses have policies and time limits, but I do not think it is reasonable for the elapsed time to be the determining factor when the problem was raised repeatedly and the glasses have remained effectively unusable.

I have been a loyal Rawlings customer for some years and have also paid for the associated monthly insurance/payment plan, so I expected considerably better customer service. Unfortunately, my experience has left me very disappointed and I will never use Rawlings in the future.

14 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Sorry to read about your experience at Rawlings Valerie. I have contacted the branch to find out more and will come back to you asap.
Update.
After speaking directly with the branch concerned and reviewing the circumstances, we understand that the request for the frame to be replaced was made approximately 10 months after the original purchase. Given the length of time that had passed, unfortunately, we were not in a position to offer a replacement frame on this occasion.

We appreciate that this was not the outcome you were hoping for, particularly as a longstanding Rawlings patient, and we are genuinely sorry that you have been left disappointed. We greatly value your previous custom and are sorry to hear that this experience has affected your confidence in Rawlings.

Valorada con 5 estrellas sobre 5

The staff at Stockbridge Rawlings…

The staff at Stockbridge Rawlings Opticians are always so helpful, professional & efficient. Fully recommend their services.

4 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

Lovely feedback for the Stockbridge team, thank you!

Valorada con 5 estrellas sobre 5

Rawlings’ Ethics Shine Through—Uplifting and Excellent!

The care, professionalism, clear communications, and attention to detail, to make sure I received the best results, was moving to me, as an elder, in a world where so much is done for expediency and profit. The process, from the eye test to receiving my perfect new specs was more than just a regular duty to be done. It was very uplifting, rekindling my belief in kindness.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

This is exactly the kind of feedback we love reading as it perfectly sums up the experience we want our customers to have! Thank you so much for sharing.

Valorada con 5 estrellas sobre 5

I visited the Croydon branch as I had…

I visited the Croydon branch as I had broken my glasses. Unfortunately Anna was unable to find an exact frame that would accept the current lenses after a considerable time checking stock and online, really pleased that all the staff went the extra mile to try and find a resolution.
Long story short, I had an appointment with David then I purchased my glasses, at all times the staff were exceptional.
Thank you Croydon Rawlings.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Rawlings Opticians & Hearing Care

So pleased we could help Alan! Wherever we can Rawlings will always do everything we can to provide the best service, so glad to hear you felt this was the case.

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