I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Ver más
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Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging... Ver más
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I have found that Real Foods stocks a number of organic foods that I cannot find elsewhere because some outlets keep on changing what they stock. When I order my purchases are sent to me very quic... Ver más
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My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... Ver más
Información sobre la empresa
- Servicio de fitness y nutrición
- también en la categoría
- Farmacia
- Servicio de pedidos de comida online
- Supermercado
Información proporcionada por diversas fuentes externas
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Información de contacto
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4,4
Excelente
5 mil opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 100% de las opiniones negativas
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Problem with website - no response to query - slow to process order.
I am not impressed with their email or phone support, it is better to go into the shop if possible.
I sent an email (see below in quotes) to 'webshop' at Realfoods on 22/09/2026 about the order I placed on their website on 20/09/2026 but to date did not get a response. I re-placed the order on 22/09/2026, they shipped it on 25/09/2026. A competitor I have now since used, ships the same or the next day and respond to queries.
"I placed an order on your website on Sunday as a 'guest'. The payment of the order went through OK on internet, but I never received a confirmation email from Real Foods. Since I have not heard anything by end of Monday, I only then created an account on the Real Foods website to try to see what is going on. To my surprise, the items I ordered on Sunday (when I did not have an account on the website) were listed in my basket !? I checked the order history and the account showed no orders at all. I also checked my credit card account and the payment had not been taken yet.
I called your helpdesk on Tuesday morning to try to find out if the order is being processed or not, but the guy I spoke to did not know and could not say, he said he would call me back. He did not so after roughly 40 minutes, I called Real Foods support again. The same guy then told me he could not reach me at my number (which I had been waiting at all the time), and that he could not find the order on the system.
I have now resubmitted and paid (again ?) for the items still in the 'basket', this time I took a screen shot. Order no. 477068.
I however noticed two issues.
1) The order I placed on Sunday cost £49.33. The same items now cost me £50.55. (I have the credit card payment confirmation texts for both transactions on my phone.)
2) I noticed this on Real Food website after the credit card company approved the payment: "Payment will only be taken when we are ready to dispatch the goods." This explains why it is not showing on my credit card account yet. To be clear, I do not want double the order, I want only one batch.
I have to say, as a long term customer of Real Foods who used to go to and buy from the shop in Edinburgh, I am not impressed with my first experience of buying via the website, or customer support. "
22 de septiembre de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for taking the time to share your feedback. We are genuinely sorry that your first experience ordering through our website and contacting our support team fell short of the level of service you have come to expect from Real Foods. We can only apologise for the delay in getting back to your email.
We have investigated your order to see where we can make additional improvements in our checkout and we were able to confirm that only one order was placed and no duplicates were found. We also want to reassure you that payment is only taken at the point of dispatch. When you place your order, we take a card authorisation, which can sometimes look like a pending transaction in your account.
It is not uncommon for prices to change from day to day, especially as we provide lots of different discounts and deals which change daily, like our manager's specials.
We want to thank you for placing an order with us and providing your feedback. We really appreciated the opportunity to take on board your notes and create improvements and I hope we can restore your trust in us in the future.
Great choice found all items I was…
Great choice found all items I was looking for .
2 de septiembre de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your lovely review! We’re delighted to hear that you found everything you were looking for. We really appreciate your support and hope to welcome you back again soon!
The website was easy to navigate and…
The website was easy to navigate and the product is high quality for the money. Communication was very good and the delivery was very quick - thank you.
5 de septiembre de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your fantastic review! We’re delighted to hear that you found our website easy to navigate and were pleased with the quality and value of your purchase. It’s also great to know that our communication and delivery met your expectations. We really appreciate your support and hope to serve you again soon!
Ordered 4 kg Roma tomatoes
Ordered 4 kg Roma tomatoes, took over a week to arrive, only half the amount arrived (no notification) and they where all totally ally rotten, they blamed the courier and took No responsibility at all.
24 de agosto de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for your feedback, and we’re very sorry about your experience. We completely understand your frustration after waiting for your order, only to receive a delivery with tomatoes that were not in an acceptable condition.
While the issue occurred during the courier’s handling of the delivery, we appreciate that this does not change the disappointing experience you had. We have already provided a full refund for the affected order and sincerely apologise for the inconvenience caused.
Best wholefood shop in uk
Excellent choice, brilliantly packed, fast delivery
15 de agosto de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your wonderful review! We’re delighted to hear you were happy with your choice, our careful packaging, and the fast delivery. We really appreciate your support!
Great products, great delivery!
The products I get from Real Foods are always great, whether it's my regular order or something special. In recent years their delivery has improved and is now equally great.
8 de agosto de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your lovely feedback. We’re delighted to hear that you’ve been consistently happy with the quality of your Real Foods orders, and that you’ve noticed an improvement in our delivery service too.
We really appreciate your continued support and are so pleased to know we’re meeting your expectations. We look forward to delivering more great products to you!
Customer Service brilliant!
I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charge was to be £14.50. I challenged this, as it was extortionate, and to their credit, someone from Real Foods rang me and said they would see what they could do. A week later I received an e mail to say the normal delivery charge would apply, and I received the ordered goods promptly after I placed my order. This sort of Customer Service is rare nowadays and needs to be celebrated. They have been assured of my continued custom, however rarely it will be.
1 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for taking the time to leave such a thoughtful review. We're delighted we were able to find a fair solution for your delivery and that your order arrived promptly.
We know how frustrating it can be when delivery charges don't reflect the reality of your location, so we're pleased we could look into it and make things right. Providing personal customer service is something we genuinely value, and it's wonderful to hear that it made a difference to your experience.
Your kind words mean a great deal to our team, and we're very grateful for your continued support. We look forward to serving you again whenever you need us!
Superb experience
Superb experience! Real Foods were very helpful to me, this being my first order from them. Goods were collected on the Friday and to my surprise the parcel was delivered on the following Monday morning.
It was well packed and presented.
Thank you guys and gals, I will be a return customer.
Very Best
3 de agosto de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your wonderful feedback.
We're delighted to hear that your first experience with Real Foods was such a positive one. It's great to know your order arrived promptly, was well packed, and met your expectations.
Your kind words mean a great deal to our team, and we're especially pleased to hear that you'll be returning. We truly appreciate your support and look forward to serving you again soon.
Thank you once again for taking the time to share your experience.
Great service
Great service, well packaged and delivered on time with no damage.
1 de agosto de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with our service, packaging, and delivery. We really appreciate your support!
Glad I found Real Foods…
I am always pleased with my orders from Real foods, just had my recent order with some fresh ginger so fresh. Keep going real foods, we need you.
30 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with your orders and appreciate your continued support. Have a wonderful day!
Great selection of products and…
Great selection of products and environmentally friendly packaging
29 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for your wonderful review!
We're so pleased to hear you enjoyed our product selection and appreciated our environmentally friendly packaging.
We're committed to offering great products while making more sustainable choices wherever we can.
We truly appreciate your support and look forward to serving you again!
Always quick and easy to order
Always quick and easy to order, well presented.
I’d recommend to anyone
20 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for your wonderful review!
We're delighted to hear that you find ordering quick and easy, and that you're pleased with how everything is presented.
Your recommendation means a great deal to us, and we truly appreciate your support.
We look forward to serving you again soon!
Great store
Always helpful staff, always delivered timely, if anything not available options are given. Good quality items - have been using for several years now
24 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for your kind review and for being a loyal customer over the years.
We're so pleased to hear that our team has been consistently helpful, deliveries have been reliable, and that you've been happy with the quality of our products.
We always aim to offer suitable alternatives whenever an item is unavailable, so it's great to know that's been appreciated.
Your continued support means a great deal to us, and we look forward to serving you for many more years to come!
Terrible delays to order
Terrible delays to order, ended up paying as much in postage as supplies!
Never again!
17 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
We're sorry to hear about your experience and understand how frustrating delays can be.
We always aim to dispatch orders as quickly as possible, and we're disappointed that we didn't meet your expectations this time.
We'd appreciate the opportunity to look into what happened and see if there's anything we can do to make things right.
Please get in touch with us directly with your order details. Thank you for your feedback—it helps us improve.
Real Good Service from Real Foods
It was easy to find things I wanted on the website and then to complete the order. Real Foods kept me updated as they waited for stock of one item and then during the shipping process and then voila! the order had arrived before I knew it. Everything was well packed to avoid damage to anything and I was very happy!
15 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your wonderful review!
We're delighted to hear that you found our website easy to use and that you were happy with the communication throughout your order.
We always aim to keep our customers informed, especially when we're waiting for stock, so it's great to know you appreciated the updates.
We're also pleased your order arrived quickly and that everything was packed securely.
Thank you for choosing Real Foods. We look forward to serving you again soon!
Great range of foods snd reliably good…
Great range of foods and reliably good service
12 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you for your wonderful review!
We're so pleased to hear you enjoy our wide range of food and that you've consistently experienced great service.
We really appreciate your support and look forward to welcoming you back again soon!
First class customer service 10/10
First class customer service 10/10
14 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your fantastic review!
We're delighted to hear you had a first-class experience with our customer service. Your kind words and 10/10 rating mean a great deal to our team.
We really appreciate your support and look forward to serving you again soon!
Great shop
Great shop, fantastic products and quick delivery. We have been buying from Real Foods for a few years and have never had any issues.
8 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your wonderful review!
We're delighted to hear you've been shopping with Real Foods for several years and that you've consistently had a great experience with our products and delivery.
Your continued support means a great deal to us, and we look forward to serving you for many more years to come.
Thanks again for taking the time to share your feedback!
They're the best
They're the best. Have been with them for years and often recommend them to friends and clients. Fresh produce, reasonably priced, good stock, friendly and prompt service. Thank you.
25 de junio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your wonderful review and for your continued support over the years.
It means a lot to us that you not only choose to shop with us but also recommend us to your friends and clients.
We're delighted to hear you enjoy our fresh produce, fair prices, and friendly service.
We truly appreciate your kind words and look forward to serving you for many more years to come!
Support independent retailers, not big corporations!
Great service, very competitive prices, and fast delivery. What's not to like? Highly recommend.
2 de julio de 2026
Opinión espontánea
Respuesta de Real Foods
Thank you so much for your fantastic review and for supporting independent retailers—it really does make a difference.
We're thrilled to hear you were happy with our service, competitive prices, and fast delivery.
Your recommendation means a great deal to our team, and we look forward to serving you again soon!
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