We always have such a smooth experience working through any issues or requests with the Redo team. They are so quick to respond and genuinely enjoy helping. We ran into a small returns location issue... Ver más
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Consulta las opiniones de los clientes
Jared was incredible! I ran into an issue with the return flow, and he was able to quickly identify exactly what was causing the problem and get it resolved for me. He was knowledgeable, efficient, an... Ver más
Redo is a godsend for us. We're a tiny company and it's saving us so much admin time, at practically 0$ cost to us. It's scalable, which means that no matter if you handle 2 returns a month or 200... Ver más
I was having the worst time trying to work through logistics of setting up a return portal, where other programs were making me connect through up to 3 providers. Redo completely took away the headach... Ver más
Información sobre la empresa
Escrito por la empresa
Redo is the all-in-one platform for ecommerce growth, helping brands personalize every step of the buyer journey to boost profit and lifetime value. Our AI-native suite replaces fragmented tools with a single solution for returns, exchanges, warranties, order tracking, and post-purchase communications. By unifying the post-purchase experience, Redo helps merchants increase customer satisfaction, retention, and revenue, while reducing costs and complexity. Trusted by leading ecommerce brands to deliver a faster, smarter, and more profitable path to growth.
Información de contacto
14761 Future Way #400, 84020, Draper, Estados Unidos
- support@redo.com
- redo.com
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Redo Shipping
I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.
Amazing service.
Support and Communication
We use Redo primarily for Shipping. Anytime we need support or have questions, Dallin is quick to respond and gets things done!
Great tool for our team!
The Redo team has been very helpful! Whenever we have a question about a feature or need help with a process, they are always right there to problem-solve and get things done.
Hayden from Redo is highly skilled and…
Hayden from Redo is highly skilled and a valuable asset for Redo organisation. We were in a situation to stop our association with Redo, as app was not supporting our upgraded website. Redo Account manager Konnor pulled his trusted developer Hayden who assured us that he can do it witout impacting any functionality. To my knowledge, it was complex work . I am impressed the way he delivered . His knowledge , attitude for customers and hard work is extra ordinary.Thanks Hayden and Konnor for all good work.
Excellent support!
Carson is the best support
Carson gave us the solution very quickly!
I tell everyone about redo!
I tell everyone about redo! Businesses and people! It's a genius company! I greatly appreciate how they show up for us as a company. I am constantly surprised by what they are building I feel like I can't keep up! I want to know it all to see if it will benefit us!
Been using them now for a few years
Been using them now for a few years. The product has evolved and is better than ever. Definitely worth evaluating and testing out. It's very flexible and has become a reliable part of our tech stack.
Amazing customer service!
Still happy, 7 months later
I am about 7 months in to using Redo now, which is past what I like to refer to as the "honeymoon phase." Every SaaS operation, agency, and ecom tech company comes out of the gate hot. It's easy to put on a face, show interest, and make promises. What's *not* easy is where Redo outpaces the rest: unwavering support that keeps their clients happy and working relationships healthy *long after the sale closes*. I have replaced everything possible in my tech stack with Redo products because A. they're superior products, B. it keeps my stack lean and clean, but most importantly: C. because Redo absolutely has the best support team, no contest.
Customer service is fast and helpful…
Customer service is fast and helpful and works through issues with us. Their shipping software will make your operation faster. It learns well and works well with Shopify, which is an upgrade from other major shipping providers.
Great product, even better support
We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time.
Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.
Great customer service!
Excellent customer service
Excellent customer service, very helpful and patient with me, and they helped me through my issue. I just want to say thanks, and I'm glad I'm a client of the company.
Mason did a great job helping me create…
Mason did a great job helping me create an international return label. His response was immediate and gave me step by step directions.
The Support team is very helpful
Amazing customer support and always…
Amazing customer support and always coming out with new features. Love working with redo!
Redo has been great for our small…
Redo has been great for our small business. The returns process is seamless and when we have questions the team always answers us promptly!
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