We always have such a smooth experience working through any issues or requests with the Redo team. They are so quick to respond and genuinely enjoy helping. We ran into a small returns location issue... Ver más
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Consulta las opiniones de los clientes
Jared was incredible! I ran into an issue with the return flow, and he was able to quickly identify exactly what was causing the problem and get it resolved for me. He was knowledgeable, efficient, an... Ver más
Redo is a godsend for us. We're a tiny company and it's saving us so much admin time, at practically 0$ cost to us. It's scalable, which means that no matter if you handle 2 returns a month or 200... Ver más
I was having the worst time trying to work through logistics of setting up a return portal, where other programs were making me connect through up to 3 providers. Redo completely took away the headach... Ver más
Información sobre la empresa
Escrito por la empresa
Redo is the all-in-one platform for ecommerce growth, helping brands personalize every step of the buyer journey to boost profit and lifetime value. Our AI-native suite replaces fragmented tools with a single solution for returns, exchanges, warranties, order tracking, and post-purchase communications. By unifying the post-purchase experience, Redo helps merchants increase customer satisfaction, retention, and revenue, while reducing costs and complexity. Trusted by leading ecommerce brands to deliver a faster, smarter, and more profitable path to growth.
Información de contacto
14761 Future Way #400, 84020, Draper, Estados Unidos
- support@redo.com
- redo.com
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Crew was very helpful and friendly and…
Crew was very helpful and friendly and gave me a great breakdown of the issue I was experiencing and helped me get it taken care of in a timely manner!
Great experience with Redo
Great experience with Redo! They have been a lifesaver when it comes to returns and exchanges. Their fast service and quick turnaround times have really helped improve our overall workflow and efficiency. Reliable, professional, and easy to work with!
Loving my experience with Redo
Loving my experience with Redo. My favorite part of Redo is that everything is customizable! I tell my rep what I need and they make it happen. It's user friendly and has so many features that I didn't know existed, but now can't live without.
The customer service has been incredible as I have learned a new program. No question is too small. Everyone I have interacted with is friendly, professional, and willing to help. The built in AI feature has also helped immensely. Excited to learn all of the features and improve my work processes and efficiency.
Redo has revolutionised our returns…
Redo has revolutionised our returns process. We were nervous about passing on the small free return fee but there was no blowback at all. The team are awesome, highly recommend.
The Best Team to Work With!
We seriously love Redo! We’ve been working with them since they first started, and we’re so grateful for everything they’ve done and continue to do for us. Their team is always so helpful, responsive, and genuinely wonderful to work with.
Mason helped me this time, and he was amazing! His car was in the shop one day, and he still took our call from the train on his way to work instead of rescheduling! That pretty much sums up the kind of support we’ve always received from Redo. They truly care, they always go above and beyond, and we feel so lucky to have worked with them for all these years!
Helpful and quick support
Helpful and quick support. Love that they're in slack.
Redo's customer service is super…
Redo's customer service is super helpful and always willing to help!
Had the best support from Mason…
Had the best support from Mason Tiberius, was very helpful and helped me with my issues quickly. very happy.
Early Redo Customer. Customer for Life.
We were an early Redo customer and we aren't going to leave any time soon. I've never seen such a maniacal team so zealous about the mix of product, service, and price.
Redo's team - 10-Stars
JY and Aaron from Redo's team jumped in quickly when our return request automation hit a snag. They sorted it out fast and kept our customers' experience smooth the whole way through. Thanks, Redo.
We love Redo
We love Redo! We started with their returns feature, but have slowly moved to using their email, customer support, and more. Their support has been great!
Alec was incredibly helpful
Alec was incredibly helpful, and their responses were very quick.
Great experience working with Mason…
Great experience working with Mason Tiberius. He was very helpful on educating me about the products and helping me with the changes I needed to make to my account.
Good experience
Gunnar is great!!
I had a complicated issue with my H400 order, but I cannot say enough good things about my experience with Gunnar.
The process took longer than I expected, but that was truly no fault of his and actually helped to move it along. From the beginning, he was incredibly responsive, patient, and helpful. He kept me updated throughout the process, answered my questions, and continued following up with Hurom to help get everything resolved.
What stood out most was how much he genuinely cared. I never felt like just another support ticket — he took the time to understand the situation, advocate on my behalf, and make sure things kept moving forward.
I’m happy to say my replacement has been approved and is on the way. I’m so grateful for his kindness, professionalism, and dedication throughout this entire process. He truly went above and beyond, and Redo is lucky to have someone like him on their team!
A great partner to have!
A helpful partner that is quick to respond and give direct solutions!
Assisted in resolving the issue quickly…
Assisted in resolving the issue quickly and effectively, ensuring the customer’s concern was addressed and a solution was provided.
Mason is always very responsive!
Redo is awesome
Redo is awesome! Responsive customer service, intuitive platform, easy for my customers to use. Couldn't recommend them enough!
Responsive Support Team
Their team is very responsive and has been quick to help us with any questions during our transition!
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