We always have such a smooth experience working through any issues or requests with the Redo team. They are so quick to respond and genuinely enjoy helping. We ran into a small returns location issue... Ver más
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Consulta las opiniones de los clientes
Jared was incredible! I ran into an issue with the return flow, and he was able to quickly identify exactly what was causing the problem and get it resolved for me. He was knowledgeable, efficient, an... Ver más
Redo is a godsend for us. We're a tiny company and it's saving us so much admin time, at practically 0$ cost to us. It's scalable, which means that no matter if you handle 2 returns a month or 200... Ver más
I was having the worst time trying to work through logistics of setting up a return portal, where other programs were making me connect through up to 3 providers. Redo completely took away the headach... Ver más
Información sobre la empresa
Escrito por la empresa
Redo is the all-in-one platform for ecommerce growth, helping brands personalize every step of the buyer journey to boost profit and lifetime value. Our AI-native suite replaces fragmented tools with a single solution for returns, exchanges, warranties, order tracking, and post-purchase communications. By unifying the post-purchase experience, Redo helps merchants increase customer satisfaction, retention, and revenue, while reducing costs and complexity. Trusted by leading ecommerce brands to deliver a faster, smarter, and more profitable path to growth.
Información de contacto
14761 Future Way #400, 84020, Draper, Estados Unidos
- support@redo.com
- redo.com
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5-star support
Dallin and the team at Redo are absolute lifesavers! They’ve made navigating our shipping queues a breeze, and whenever a random issue pops up, they are so helpful. Dallin’s response times on Slack are lightning fast. We couldn’t ask for a better, more supportive team to work with! Keep it up!
Easy 5 stars
Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.
had an issue with warranty repairs…
had an issue with the redo warranty repairs and mason helped me get it fixed suuper quick. He was really easy to chat to and was straight to the point with fixing! super duuper appreciate it thank you mason!!
We've been with Redo for two years and…
We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around.
Quick shoutout to Mason, ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun. Highly recommend if you're evaluating returns platforms.
Great team and great product !
We are new customers to Redo platform and I have to say our experience has been nothing short of amazing!
We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. The tech support team rolled up their sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done.
That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!
Redo has all the bells and whistles!
The Redo team has been fantastic to work with so far, excellent communication and focus on our specific goals/needs. Our brand is all about the details, and we appreciate that Redo has really nailed the customization features of their products. Because of this, the returns flow really feels like an extension of our brand rather than a separate experience. They have also been quick to implement feature requests that we have asked for. Looking forward to seeing what they have in store for the future!
Hayden was a great help in resolving…
Hayden was a great help in resolving our issue! :)
The best Customer Service Team
The best Customer Service Team! We love working with them!
Great product and even better client…
Great product and even better client relations. I love working with them. Special shout out to Dallin for helping me solve an issue and stayed on top of it.
Redo is taking over...
Redo is taking over with AI forward workflows to make everything about the ecommerce experience better. From back end setup to front facing user experience they've nailed down almost every aspect. They keep releasing new products that are useful and add value. Can't wait to see them take on Shopify 💪! Customer service is top notch too!
Dallin was so helpful and responsive!
Exceptional App and Outstanding Support!
Redo has completely transformed how we handle our return process. The return portal is incredibly efficient and user-friendly, which has drastically reduced the volume of customer service emails pouring into our inbox. It truly allows customers to self-serve with ease.
On the rare occasions we do need support, their customer service team is top-tier. They are lightning-fast, highly efficient, and always willing to go the extra mile to help us solve any issues.
If you want to streamline your operations and keep your customers happy, look no further. Highly recommended!
Redo is a game-changer for customers…
Redo is a game-changer for customers and for our business. It makes the process easier for our customers and for our team. If you have any questions about the process, the team is always quick to reply and help. Recently, we had a complicated request, and Mason was on it and got it fixed and up and running in no time.
Redo is the absolute BEST
Redo is the absolute BEST at what they do. Their customer support/service is hands down the best I've ever experienced. Every company can take notes from Redo on how to take care of their people.

Respuesta de Redo
We’ve been using Redo for our returns…
We’ve been using Redo for our returns and warranties, and they have been absolutely amazing. They’ve cut down so much time for our team, and everything is incredibly organized and streamlined now.
What really makes the biggest difference is their support team — they are responsive, proactive, and always willing to problem solve whenever something comes up. Greg in particular has been incredibly helpful and a huge source of support throughout our experience. It’s rare to find a company that not only has a great platform but also truly backs it with outstanding customer service.
I honestly could not recommend them enough. 5 stars all the way

Respuesta de Redo
Exceptional Support
I've been working with REDO for almost two years. They are always so quick to find solutions for problems and generate positive experiences. They've built such a good culture that is centered around driving success for their customers.

Respuesta de Redo
Dallin provided outstanding service…
Dallin provided outstanding service from start to finish. He was professional, friendly, and extremely helpful throughout the entire process. Communication was excellent, and he made sure everything was handled quickly and smoothly. I truly appreciate the attention to detail and dedication to customer satisfaction. Highly recommend working with Dallin — definitely a 5-star experience!

Respuesta de Redo
Redo is so great to work with
Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!

Respuesta de Redo
Best customer service
Always excellent customer service at Redo.
Specifically Dallin! His efficient, professional always makes the process easy!

Respuesta de Redo
Customer Service Excellence
Redo is a great source gor all your shipping needs! The customer service is very helpful and responds quickly to your needs, whether it's a system related question or an individual order you need an assist with- they are there for you! It's very refreshing to have this level of care.

Respuesta de Redo
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