Redo Opiniones 

190
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We always have such a smooth experience working through any issues or requests with the Redo team. They are so quick to respond and genuinely enjoy helping. We ran into a small returns location issue... Ver más

Valorada con 5 estrellas sobre 5

Jared was incredible! I ran into an issue with the return flow, and he was able to quickly identify exactly what was causing the problem and get it resolved for me. He was knowledgeable, efficient, an... Ver más

Valorada con 5 estrellas sobre 5

Redo is a godsend for us. We're a tiny company and it's saving us so much admin time, at practically 0$ cost to us. It's scalable, which means that no matter if you handle 2 returns a month or 200... Ver más

Valorada con 5 estrellas sobre 5

I was having the worst time trying to work through logistics of setting up a return portal, where other programs were making me connect through up to 3 providers. Redo completely took away the headach... Ver más

Información sobre la empresa

Escrito por la empresa

Redo is the all-in-one platform for ecommerce growth, helping brands personalize every step of the buyer journey to boost profit and lifetime value. Our AI-native suite replaces fragmented tools with a single solution for returns, exchanges, warranties, order tracking, and post-purchase communications. By unifying the post-purchase experience, Redo helps merchants increase customer satisfaction, retention, and revenue, while reducing costs and complexity. Trusted by leading ecommerce brands to deliver a faster, smarter, and more profitable path to growth.


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4,9

Excelente

TrustScore: 5 sobre 5

190 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(190)

190 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5-star support

Dallin and the team at Redo are absolute lifesavers! They’ve made navigating our shipping queues a breeze, and whenever a random issue pops up, they are so helpful. Dallin’s response times on Slack are lightning fast. We couldn’t ask for a better, more supportive team to work with! Keep it up!

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy 5 stars

Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We've been with Redo for two years and…

We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around.
Quick shoutout to Mason, ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun. Highly recommend if you're evaluating returns platforms.

5 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great team and great product !

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing!

We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. The tech support team rolled up their sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done.

That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Redo has all the bells and whistles!

The Redo team has been fantastic to work with so far, excellent communication and focus on our specific goals/needs. Our brand is all about the details, and we appreciate that Redo has really nailed the customization features of their products. Because of this, the returns flow really feels like an extension of our brand rather than a separate experience. They have also been quick to implement feature requests that we have asked for. Looking forward to seeing what they have in store for the future!

4 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Redo is taking over...

Redo is taking over with AI forward workflows to make everything about the ecommerce experience better. From back end setup to front facing user experience they've nailed down almost every aspect. They keep releasing new products that are useful and add value. Can't wait to see them take on Shopify 💪! Customer service is top notch too!

29 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional App and Outstanding Support!

Redo has completely transformed how we handle our return process. The return portal is incredibly efficient and user-friendly, which has drastically reduced the volume of customer service emails pouring into our inbox. It truly allows customers to self-serve with ease.

On the rare occasions we do need support, their customer service team is top-tier. They are lightning-fast, highly efficient, and always willing to go the extra mile to help us solve any issues.

If you want to streamline your operations and keep your customers happy, look no further. Highly recommended!

26 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Redo is a game-changer for customers…

Redo is a game-changer for customers and for our business. It makes the process easier for our customers and for our team. If you have any questions about the process, the team is always quick to reply and help. Recently, we had a complicated request, and Mason was on it and got it fixed and up and running in no time.

26 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Redo is the absolute BEST

Redo is the absolute BEST at what they do. Their customer support/service is hands down the best I've ever experienced. Every company can take notes from Redo on how to take care of their people.

19 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Wow, thank you Jessica! That's such a generous thing to say. Our support team works hard every day to take great care of our customers, and hearing this makes it all worthwhile. We're so grateful for you!

Valorada con 5 estrellas sobre 5

We’ve been using Redo for our returns…

We’ve been using Redo for our returns and warranties, and they have been absolutely amazing. They’ve cut down so much time for our team, and everything is incredibly organized and streamlined now.

What really makes the biggest difference is their support team — they are responsive, proactive, and always willing to problem solve whenever something comes up. Greg in particular has been incredibly helpful and a huge source of support throughout our experience. It’s rare to find a company that not only has a great platform but also truly backs it with outstanding customer service.

I honestly could not recommend them enough. 5 stars all the way

20 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Thank you, Victoria! We're so happy Redo has helped streamline your returns and warranty workflows. We'll make sure Greg sees this, your kind words will make his day. We're lucky to have customers like you!

Valorada con 5 estrellas sobre 5

Exceptional Support

I've been working with REDO for almost two years. They are always so quick to find solutions for problems and generate positive experiences. They've built such a good culture that is centered around driving success for their customers.

19 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Thank you for two years of partnership and for this wonderful review! Hearing that we consistently drive positive outcomes for your business is exactly what we strive for. We're grateful for your continued trust in Redo!

Valorada con 5 estrellas sobre 5

Dallin provided outstanding service…

Dallin provided outstanding service from start to finish. He was professional, friendly, and extremely helpful throughout the entire process. Communication was excellent, and he made sure everything was handled quickly and smoothly. I truly appreciate the attention to detail and dedication to customer satisfaction. Highly recommend working with Dallin — definitely a 5-star experience!

18 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Thank you so much, Akansha! We'll be sure to pass your kind words along to Dallin, this is exactly the experience we aim to deliver for every customer. We appreciate you sharing your feedback!

Valorada con 5 estrellas sobre 5

Redo is so great to work with

Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!

18 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Thank you, Ashlyn! We love hearing that our product improvements are making a difference. Your feedback helps us get better, and Mason will be thrilled to hear the shoutout. Thanks for being a great partner!

Valorada con 5 estrellas sobre 5

Best customer service

Always excellent customer service at Redo.
Specifically Dallin! His efficient, professional always makes the process easy!

18 de mayo de 2026
Opinión espontánea
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Respuesta de Redo

Thank you, Veronica! We're so glad every interaction has been a great one. Dallin is a rockstar and we're lucky to have him on the team. We appreciate your continued support!

Valorada con 5 estrellas sobre 5

Customer Service Excellence

Redo is a great source gor all your shipping needs! The customer service is very helpful and responds quickly to your needs, whether it's a system related question or an individual order you need an assist with- they are there for you! It's very refreshing to have this level of care.

14 de mayo de 2026
Opinión espontánea
Logotipo de Redo

Respuesta de Redo

Thank you, Wendy! We're so glad our team has been there for you, whether it's a technical question or help with an individual order, that level of care is exactly what we're here for. We really appreciate the kind words!

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