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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Quick and efficient service they say absolute rubbish. I contacted this company February 16th to have my washing machine fixed. I was told for £139 my washer would be fixed in 48hrs, what a joke. Fast... Ver más

Valorada con 5 estrellas sobre 5

Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... Ver más

Valorada con 5 estrellas sobre 5

I just wanted to say that I had my enquiry dealt with in a very calm, patient, informative and excellent customer service from Senior Advisor Carl Beattie, who took the time to explain everything in d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos

Escrito por la empresa

At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 1 estrellas sobre 5

Very disappointed

I would not recommend this company. I set up a plan in May 2023 they have not repaired my appliance. They have been sending me texts saying that the parts are being ordered. An engineer came for a total of 10 minutes and told me my appliance was not working.

Before paying any money make sure they have the parts in stock. That is their catch phrase waiting for your parts.

I am still waiting for a contract via email and don’t event have a reference number.

6 de junio de 2023
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you've experienced with your appliance repair process.

I have located your repair request, and we do acknowledge that there has been an unexpected delay in receiving the necessary parts for your dishwasher. We understand how essential it is to have a properly functioning appliance, and we genuinely apologize for any inconvenience this may have caused you.

I can see the team have already arranged a return visit to fit the parts required. In the meantime, we understand the frustration of being unable to change the cycle on your dishwasher, and we deeply apologize for this inconvenience.

Regarding the terms and conditions, we are sorry that you haven't received them promptly. It is vital for us to ensure our customers have all the necessary information. We kindly request you to contact us at 08000882430 or email us at support@springplans.com so we can quickly resolve this matter and ensure you have the required details.

Your satisfaction is our top priority, and we are committed to providing you with the best service possible. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes to enhance our services.

Thank you for choosing Spring Plans. We look forward to resolving this matter promptly and restoring your faith in our services.
Kind regards,

Ben @ Spring Plans

Valorada con 5 estrellas sobre 5

Good contact centre access

Good contact centre access, phone answered promptly and appropriate service provided. The technician came in the time specified, was polite and efficient. Sorted the leaking valve.

20 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

They were quick to come out and very…

They were quick to come out and very friendly. Repair was done quickly with no mess. Recommend getting a payment plan as this avoids large payments in the future. Very affordable prices for both the plan and the initial repair

19 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be very careful with this company

Be very careful with this company. Called them to have my washing machine fixed - Very pushy to get a cover policy started and then later on told me that the current fault will not be covered by this cover.

later when I called to cancel the cover because the property was being sold - they cancel immediately but don't offer any refunds for monthly or quarterly payment plans even though they just charged me a few days ago. I won't have any cover from them but they keep 3 months worth of premium!!!!

3 de abril de 2023
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for supplying your information.

I am sorry to hear that you are unhappy with your experience with us.

We always aim to everything we can to assist our customers, but unfortunately pre-existing faults are not included under the plan.

I have passed your feedback onto our customer services manager to look at ways we can improve our service going forward.

Kind Regards
Ben @ Spring Plans

Valorada con 5 estrellas sobre 5

Good service

Very prompt service dealing with washing machine repair. Unfortunately, the machine couldn't be repaired but arranging a replacement was easy and straightforward. Good service.

17 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Hotpoint Washing Machine Repair

Spring plans were originally going to send someone from Hotpoint in just over a week to fix my washing machine. When I said that wasn’t good enough they arranged for a visit from a Hotpoint engineer the next day. He did a great repair job. Thank you.

17 de noviembre de 2022
Opinión espontánea

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