RIAS Opiniones 

Paid twice after being told it could not process my credit card payment

I was quiet surprised at the incredible service and great price..I just hope next year it doesn't jump higher.

This policy I took out had everything I needed for my House & Contents Insurance at a good price.

Very easy to make changes to my policy online

Thanks for quick response and awnsering query3.

Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were completed in good time. The case was closed shortly afterwards with minimum inconvenience to myself. It was easy to contact the insurers if I needed any updates. I was very impressed with the service.

Service from RIAS has been good and rates cometitive.

Straightforward and good price.

Everything is laid out as it should be to make things easy, especially for older people like me, who can struggle using a computer because there weren't computers for children in schools back then; we had to put pen to paper. I would certainly renew my policy with you next year. Many Thanks.

Easy and stressless

Being able to speak to a real person who was helpful, polite and efficient.
Cannot remember exact date but it was some time in September this year before renewal due.

I was getting insurance for an elderly person who doesn't have access to the internet nor knowledge and I was able to reduce her insurance considerably and show her on screen what I was doing.

I wanted to phone but couldn't find number so did it only with easy to follow instructions ,thank you

Since I made my claim, the whole process has been very easy. I really appreciated that it was easy to speak to an actual person rather than just a robot, as I much prefer speaking to someone directly.
Any questions I had were explained clearly, and I was told exactly what I needed to do and which documents I needed to send.
There was one point when I had provided an update but had not heard anything back, so I had to call to find out what was happening. However, after that I was kept updated throughout the process.
Once I had answered the final questions, I was honestly surprised at how quickly everything was dealt with and how quickly I received the payment for my claim.
Overall, I am very happy with how my claim was handled and I would definitely recommend this insurance company.

Everything went well with the renewal of my car insurance, so easy to complete.

Mostly easy to renew

Easy, fast and satisfactory service.

I was given a fair price. I would still like my documents in print via the post as I find reading documents difficult on a computer as an 82 year old.

Horrible customer services based in South Africa who are extremely passive aggressive, rude, unprofessional and just lack the ability to deal with a U.K. audience. I have recently taken out insurance and trying to get the detailed policy booklet but NOONE at the South African call centres an understand that basic English request. I will be cancelling my policy based on this!!!!

speaking to a human on the help desk was excellent-helpful, polite and solved the issue quickly. / contrast is the Virtual assistant, useless, put in a queue (30 minutes) and didn’t know if i was still connected as no further messages