Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were com... Ver más
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Consulta las opiniones de los clientes
Everything is laid out as it should be to make things easy, especially for older people like me, who can struggle using a computer because there weren't computers for children in schools back then; we... Ver más
I’d never heard of RIAS insurance and honesty was apprehensive, but after every encounter they are by far the best customer service I’ve ever experienced and I’m old! lol if you’re lucky you’ll get a... Ver más
My father’s car insurance was increasing by 35% (£200) year on year and no logical explanation was given. He has been a loyal customer for a number of years who CJ clearly counts for nothing. He has n... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de seguros
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
Escrito por la empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Información de contacto
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,2
Muy bueno
13 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Horrendous Customer Service Who Don’t Understand English
Horrible customer services based in South Africa who are extremely passive aggressive, rude, unprofessional and just lack the ability to deal with a U.K. audience. I have recently taken out insurance and trying to get the detailed policy booklet but NOONE at the South African call centres an understand that basic English request. I will be cancelling my policy based on this!!!!
29 de septiembre de 2026
Opinión espontánea
Respuesta de RIAS
Good Afternoon, we are very sorry to hear the service you received from our team did not meet your expectations and you are considering cancelling your policy.
Our policy booklets can be accessed from our website via the below link:
https://www.rias.co.uk/existing-customers/policy-documents/
If you require any further assistance, please do not hesitate to get in touch. There is a LiveChat service available on our website for assistance as well.
Kind regards,
MR, on behalf of the RIAS Team.
Help desk really helpful
speaking to a human on the help desk was excellent-helpful, polite and solved the issue quickly. / contrast is the Virtual assistant, useless, put in a queue (30 minutes) and didn’t know if i was still connected as no further messages
29 de septiembre de 2026
Very good price for everything what I…
Very good price for everything what I could to choose (every options). Everything was very easy to set and clear to understand. You have online access to your account. Offer looks very good.
20 de septiembre de 2026
Not recommend at all.
Not recommend at all.
No documentation sended but Taking money without your permission.
Completely no response by phone or emails.
Case and complain 2month ago. No action , no refund , agents rude and no helpful.
Becarfull for this Company Rias.
8 de julio de 2026
Opinión espontánea
Respuesta de RIAS
Hello Michal, we are sorry to hear this and we would like to get this looked into further for you and resolve the situation.
Thank you for providing more information. We can see that this matter has now been resolved. If you would like to discuss anything further, please get in contact.
Many thank,
JC, on behalf of the RIAS Team.
Buying insurance is always difficult comparing companies
buying insurance is always difficult, better pricing for loyal customers, no hike at renal
27 de septiembre de 2026
Extremely efficient staff who are…
Extremely efficient staff who are patient and very kind and helpful
28 de septiembre de 2026
Opinión espontánea
Efficient process
25 de septiembre de 2026
First time I have used RIAS
First time I have used RIAS, very easy to work through proceedure
26 de septiembre de 2026
good rates and easy to use online…
good rates and easy to use online expierience
26 de septiembre de 2026
no nonsense
26 de septiembre de 2026
Don’t approach this company
Don’t approach this company. Post office travel insurance much better believe me.
9 de septiembre de 2026
Opinión espontánea
Respuesta de RIAS
Good Afternoon, we are sorry to receive this review from you. If there is something we can do to assist you or look into further, please do not hesitate get in touch with us directly.
For Travel Insurance queries, please call 0345 165 5763.
Best regards,
MR, on behalf of the RIAS Team.
BEWARE
Got a car insurance quote from Rias which I was quite happy with approximately a week before my current policy expired, only a few days into my new policy commencing I get a message from Rias stating they have misquoted me and require an additional payment of £86 .I m very disappointed and feel they should of notified me earlier rather than waiting for the policy to start.I feel this is a dirty trick and I won’t be re insuring with them in the future.
23 de septiembre de 2026
Opinión espontánea
as i said there were problems with the…
as i said there were problems with the payment, which were then taken out 3 times and not just once
22 de septiembre de 2026
Respuesta de RIAS
Thank you for your review. We're sorry to hear that you experienced issues with your payment and appreciate the frustration this has caused.
We understand from your comments that the payment was taken three times, rather than once as expected. We appreciate how concerning this would be and the inconvenience it may have caused.
As we cannot access policy-specific information through Trustpilot, we're unable to comment on the circumstances of your payments. However, if this matter has not already been resolved, please contact us via Live Chat on our website so we can investigate the transactions and ensure any errors have been addressed appropriately.
We appreciate you taking the time to share your feedback, as it helps us identify opportunities to improve our processes and the service we provide.
Kind regards, JC, on behalf of the RIAS team.
Understanding could hear everything…
Understanding could hear everything being said clearly
15 de septiembre de 2026
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