Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were com... Ver más
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Consulta las opiniones de los clientes
Upon cancelling my insurance online, I was quoted a figure , to be emailed later saying I needed to pay another £180.00 as the online cancellation was incorrect and I needed to pay for the month past.... Ver más
Everything is laid out as it should be to make things easy, especially for older people like me, who can struggle using a computer because there weren't computers for children in schools back then; we... Ver más
I’d never heard of RIAS insurance and honesty was apprehensive, but after every encounter they are by far the best customer service I’ve ever experienced and I’m old! lol if you’re lucky you’ll get a... Ver más
Información sobre la empresa
- Compañía de seguros
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
Escrito por la empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Información de contacto
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,2
Muy bueno
13 mil opiniones
Invita a los clientes a opinar
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Straightforward for OAPs!
Process for renewal was clear and informative with no "what do they mean?" moments!
30 de agosto de 2026
Easy to change my payment method
29 de agosto de 2026
Really happy with rias
Really happy with rias. It's easy to work out and would recommend.
29 de agosto de 2026
Glass patio door
I forget the exact date (but you will have it on your records), the person I spoke to was very helpful and understanding. Ps how will this affect my policy and cost. Thank you.
5 de agosto de 2026
Ease of use
Easy to renew insurance, best price already sought, slightly cheaper than last year.
30 de agosto de 2026
Have used Rias for several years now…
Have used Rias for several years now always seems competitive in its prices
28 de agosto de 2026
Easy to update
28 de agosto de 2026
Easy to customise online
Very easy online to customise the policy to what i required
27 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Very dissapointed with the nightmare service.
I have been with RIAS since Jan this year no problems until today.
I have never before offered a review on them but felt the need to do so at this company that makes a mockery of the term "customer service".
I have bought a new car and wanted to change my insurance and continue it with my new car so went on line and could not enter my car make it just froze or so I thought. I have a new registration number which it did not recognise so was told to enter manually which was impossible to do .
I went on the so called AI chat assist which took ages to respond and just made me frustrated as it was so useless.
I then found a page which stated I had changed my details to my new car and for the last 140 odd days left on the policy the charge would be for the new car £99,999.00 !!!.
I decided to cancel my existing policy which I have done disgusted by the tech nightmare of online bot chats.
I will never use this company again.
Beware the company that makes it so easy to buy a policy and become a nightmare to deal with when you need assistance.
28 de agosto de 2026
Opinión espontánea
Respuesta de RIAS
Good afternoon,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating this must have been when trying to update your policy following the purchase of a new vehicle.
Based on the information provided, we're not clear exactly what happened during the online process, and we'd like the opportunity to look into this further. If possible, please respond to our review invitation with your policy number, as this will help us locate your details and investigate the circumstances you've described.
We'd also like to review the outcome of your policy change request and cancellation to ensure everything has been handled correctly.
Thank you for bringing this to our attention, and we're sorry for the frustration and inconvenience caused.
Kind regards,
AD, on behalf of the RIAS Team.
RIAS - EXTREMELY DIFFICULT TO CANCEL POLICY
RIAS MAKE IT EXTREMELY DIFFICULT TO CSNCEL A RENEWAL BY DIRECTING YOU ONLINE AND THEN AT END OF PROCESS SAYING YOU CANNOT CANCEL AND HAVE TO PHONE, BUT NOT PROVIDING A PHONE NUMBER !! VERY DIFFICULT TO GETVA PHONE NUMBER SND THEN YOU ARE ROUTED THROUGH VARIOUS OPTIONS AND UNNECESSARY STATEMENTS AFTER YOU HSVE SELECTED CSNCEL POLICY AND URGED TO DO IT ONLINE. WHEN YOU FINALLY GET TO SORAK TO SOMEONE THST IS WHEN YIU ACTUALLY GET DECENT CUSTOMER SERVICE.
27 de agosto de 2026
Opinión espontánea
Respuesta de RIAS
Good afternoon,
Thank you for taking the time to leave a review.
We're sorry to hear that you found the cancellation process frustrating and that you experienced difficulty locating the appropriate contact details.
We appreciate that being directed between different contact methods can be inconvenient, particularly when you're trying to make changes to your policy. In addition to the contact details provided within your policy documentation, customers can also contact our teams via the live chat service on our website.
We're pleased to hear that, once you were able to speak with an adviser, you received good customer service.
Thank you for sharing your feedback, and we apologise for any frustration caused.
Kind regards,
AD, on behalf of the RIAS Team.
They are helpful and you can talk to a…
They are helpful and you can talk to a real human
3 de agosto de 2026
easy transaction as insurance is…
easy transaction as insurance is reactive only time will tell
27 de agosto de 2026
Respuesta de RIAS
Good afternoon Steven,
Thank you for taking the time to leave a review.
We're pleased to hear that arranging your insurance was a straightforward process. We appreciate your comments and understand that the true value of an insurance policy is often judged over time and when support is needed.
Thank you for choosing us, and we appreciate your feedback.
Kind regards,
AD, on behalf of the RIAS Team.
Many thanks to Leticia today
Many thanks to Leticia today - you ref ends 4/001
Excellent service in every way.
27 de agosto de 2026
Opinión espontánea
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