Richmond Motor Group - Guildford Hyundai Opiniones 

729
TrustScore: 5 sobre 5

4,9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We dealt with Elliott who did everything to meet us on a deal that we could afford. He explored many different options to make it work, was open and transparent throughout the process. We ended u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience in dealing with Elliot i have to say was fantastic..he was not pushy no hard sale ..he made my experience so stress free ... all the sales team are very helpful.. very polite n welcoming... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful and insightful knowledge of what customer looking for. Nothing hidden about car history. So professional and always there to help you. Not to forget Abgail and Baz were so professional an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have received excellent service from Elliott Falkner. He has provided very friendly and professional advice throughout the whole process of obtaining our new car and in fact we are now the proud o... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Servicio de automóvil
  4. Concesionario Hyundai
  5. Concesionario Skoda
  6. Concesionario de automóviles usados

Escrito por la empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Información de contacto

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Reino Unido

  • 01483 317 317

4,9

Excelente

TrustScore: 5 sobre 5

729 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(729)

1657 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Adam was very helpful and we have had…

Adam was very helpful and we have had very good service thank. You rosemary conway

22 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We are so glad to hear that you had a very good service experience. We appreciate your kind words.

Valorada con 5 estrellas sobre 5

Great service from Elliott

Great service from Elliott. He showed me a few Tucson's that were available. I took one for a test drive on the same day. We sat down and went through the whole process from part exchanging through to finance plans, warranties and service plans. Very laid back and stress free, and drive the car home in the space of a few days!

22 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We are so pleased to hear about your positive experience with us! It is wonderful that we could make your car-buying process so smooth and stress-free. Thank you for sharing your feedback.

Valorada con 5 estrellas sobre 5

Great.. Would recommend :)

Recently purchased a car from the Guildford branch where I was introduced to Elliott. From the get go he was brilliant, very informative and helpful without being pushy or applying any pressure to buy. Initially I was dreading the process of buying a car while 8 months pregnant but the process was so easy and stress free. Had a test drive, paid a deposit and picked the car up a couple of days later and it's lovely and very happy with it. Overall experience was great and would recommend.

9 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're so pleased to hear about your excellent experience at our Guildford branch. It's wonderful that the process was easy and stress-free, especially during your pregnancy. We're glad you're happy with your new car!

Valorada con 5 estrellas sobre 5

An easy Hyundai Tucson Purchase off Richmond Motors and Elliott Falkner

We met Elliott Falkner whilst looking at the cars for sale outside. He was friendly, helpful and knowledgeable at every stage of our purchase of a Hyundai Tucson. During the purchase Elliott explained everything clearly and accurately. He explained all the benefits of the car and the additional services that we could purchase.

Thanks for your help. We are delighted with our new car. Richmond Motors seem to be a very good and professional business.

18 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're delighted to hear you had such a positive experience with us! It's wonderful that our team member was friendly, helpful, and knowledgeable throughout your Hyundai Tucson purchase. We're glad everything was explained clearly, and you're happy with your new car.

Valorada con 5 estrellas sobre 5

Elliot Faulkner was excellent

Elliot Faulkner was excellent. Really helpful and a pleasure to deal with.

10 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We appreciate your five-star rating! We're so glad that you found our team member helpful and a pleasure to work with. Thank you!

Valorada con 5 estrellas sobre 5

Brilliant experience with Elliott and…

Brilliant experience with Elliott and the wider team - couldn’t have asked for better!

18 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had such a positive experience with our team. Thank you for sharing your kind words; we appreciate your feedback!

Valorada con 5 estrellas sobre 5

Nic was very efficient and obliging I…

Nic was very efficient and obliging I was very happy with the service.

7 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review and five-star rating! We're delighted that our team was efficient, obliging, and provided great service.

Valorada con 5 estrellas sobre 5

Thank you nic martin

Nic martin was absolutely amazing salesman I wouldnt go anywhere else or speak to anyone else at all thank you nic

1 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had such a wonderful experience! It's great to know that you were so impressed. Thank you for sharing your positive feedback.

Valorada con 5 estrellas sobre 5

Great Service and help

My wife and I have been looking to replace our old car for some time and had settled on 3 car types. Elliott from the Guildford branch was probably a big reason we settled on our Tucson. He was very helpful and most importantly not pushy.

23 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you and your wife had a great experience at our Guildford branch. It's wonderful that our team member was so helpful during your car search. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

It was a refreshing change to walk…

It was a refreshing change to walk around the forecourt without being hassled by salespeople. Sam was very helpful and engaging and made the process of our purchase very smooth .

28 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you appreciated the relaxed atmosphere! It's great knowing our team made your purchase smooth and that you found our service helpful and engaging. We appreciate your positive feedback.

Valorada con 5 estrellas sobre 5

Wonderful customer service from Sam

Wonderful customer service from Sam. He wasn’t pushy at all — completely the opposite! He was a huge help and incredibly knowledgeable about the car. Thank you! Would highly recommend Richmond Motor Group.

28 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're happy to hear that our team member was helpful and knowledgeable and provided wonderful service. Thank you for recommending us!

Valorada con 5 estrellas sobre 5

everything went greatly

everything went greatly, no hiccusor missteps, my only complaint would be disposal of my old car, which they offered minimilist help

27 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy everything else went smoothly. We regret that our assistance with your old car's disposal was minimal. We'll review our procedures to improve. Thanks!

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. Elliot made the whole process very easy and we found the perfect car for me!

24 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy that you had a great car-buying experience from beginning to end. It's wonderful to hear that we made the process easy and helped you find the perfect car!

Valorada con 5 estrellas sobre 5

Sam was really helpful he explained all…

Sam was really helpful he explained all fiance options and showed me all the features on my new i10

14 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you found the information about your i10 and finance options helpful. We appreciate you taking the time to share your positive experience.

Valorada con 5 estrellas sobre 5

Nick was an excellent salesman.

Me and my wife arrived with an idea of what we wanted. We approached the sales team and were greeted by Nick - he was very polite, knowledgeable and patient. He was able to guide us to the car we wanted by taking his time and showing us a number of choices in that model. We decided on a car that same day thanks to Nick. His aftercare was also great - sorted a few cosmetic issues with the car quickly and the car came to us in great condition. A really positive experience.

17 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear about the positive experience you and your wife had. It's great to know that our team was able to guide you to the perfect car with patience and knowledge. We appreciate your feedback regarding the aftercare and the condition of the car upon delivery. Thank you!

Valorada con 5 estrellas sobre 5

Very good customer service.

Very good customer service.
Helpful and easy.
Abigail did a fantastic job and very friendly.
Once got to the dealership, she treat me very well, documentation was done fast, show me all the specs in the car, etc.

I really recommend Hyundai Richmond

15 de abril de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We appreciate your recommendation and are so glad you found our customer service very good and helpful. It's great to hear that you were treated well and that the documentation was fast. Thanks for your fantastic feedback!

Valorada con 5 estrellas sobre 5

Welcoming and helpful

We were welcomed into the showroom straight away by Nic, who made the whole process very easy. This was my first Motobility car and he explained how the scheme works, talked me through the best options for my existing car, and then sorted the whole thing out within days. Nic was professional, efficient and very helpful. I would have no hesitation in using this garage again.

9 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're happy to hear that your experience was easy, especially with it being your first Motobility car. It's great to know that our team explained the scheme and options clearly. Thank you for your positive feedback!

Valorada con 1 estrellas sobre 5

Institutional scam, be aware...

Four weeks ago, I ordered a new Hyundai Santa Fe after seeing an offer repeatedly advertised on Instagram: £3,000 deposit and £299 per month. I paid £500 to secure the order, and the car arrived at the port on 12 April after being shipped from South Korea.
However, just two days ago, I received a call from the seller informing me that the advertised deal was no longer available. I was told that if I still wanted to proceed, the monthly payment would increase to £417, or I could cancel the order altogether.
This experience feels misleading and unacceptable, especially coming from a well-known UK company.

Today 29th May, still no reply, as expected, I have sent a bill of a rented car while I was waiting for this car delivery, and not even a negative response. Very sorry, because this Guildford branch is very near my home and now I just have to find another dealer... that hopefully has more sense of proper customer service

14 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

Hi Fernando,

Thank you for taking the time to share your feedback. Please email us at customer.service@richmondmotorgroup.com with your contact number and address so we can investigate the issue thoroughly.

Kind regards,
Izzy

Valorada con 5 estrellas sobre 5

Dealing with Brian was an absolute…

Dealing with Brian was an absolute pleasure. Knowledgeable, honest and very responsive. That makes buying a car easier for a perfectionist

31 de marzo de 2026
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review! We're so glad to hear that you found our service knowledgeable, honest and responsive. It's great to know that we made buying a car easier.

Valorada con 5 estrellas sobre 5

Elliott was fantastic

Elliott was fantastic, no pressure, very helpful. Wouldn't hesitate to recommend Richmond Cars, Guildford to anyone.

24 de febrero de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Guildford Hyundai

Respuesta de Richmond Motor Group - Guildford Hyundai

We're so glad to hear that you found our service helpful and pressure-free. Thank you for recommending Richmond Cars Guildford; we appreciate your feedback!

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