Roberts Radio Opiniones 

Purchased a Roberts Reunion speaker and am happy with the product itself and can recommend.
….HOWEVER, what I am not happy with is the actual service from Roberts and was very unhappy to have received the product with NO MEANS OF CHARGING IT. Robert’s supply a USB cable ONLY and do not supply a USB adaptor plug! When questioned about this missing essential, their reply was that “they do not supply a USB adaptor plug as most people have one for other devices”. I was then told that I can buy one from their store for an additional £15! As far as I’m concerned, when you buy a product you should receive ALL NECESSARY CHARGING EQUIPMENT, so to be told this, I was very frustrated! I basically cannot use this product unless I spend more money on a means to charge it!!
I also urged them to include this information in the product description as it doesn’t not specify anywhere that one needs to provide their own charging equipment!
***Not good enough***

Exceptionally good initial contact with Customer Service regarding my old radio - polite, helpful and gave clear instructions re the repair process.
Received the radio back but sadly it is still not working properly - I think time has come to replace the old thing!

Roberts Petite Radio 2. Style without substance, purchased from Argos August 24. Radio only shows the time when plugged in. No instructions included, extremely fiddly controls, it has now decided to not even switch on. Took back to Argos who said I had to contact Roberts directly, I emailed a month ago not even had an acknowledgment from Roberts.

Bad customer service, refunds take far too long to receive back, was partially refunded for a dab radio I bought and also a usb plug but only got refunded for the radio! So I called and asked why and was told the refund for the usb plug would be paid back asap, I’m still awaiting the refund after nearly 2 weeks! I’m shocked at how bad this company are for things like this considering how nice there products are which I have no complaints about at all. You fill out a customer form online yet never get a response! Will be last time I deal with Roberts online as getting your money back is hopeless!

Using the USB for music playback, the radios now only accept MP3s. They no longer accept FLAC or WAV.
Given that Roberts have always been good for sound quality this is such a backwards step. Even the instore staff were confused about the info shown on the website about types of file accepted and offered me a refund which I accepted. Not fit for my purpose.

I bought this latest in a long line Roberts Radios. This time a Rambler in Burgundy refurbished model. Had builders in for some alterations, and placed the table in the door frame, closed the door & snapped the ariel in half. Telephoned to see what could be done, very friendly willingly to do all possible for the prepaid postage label, it arrived early, sent it back, and was repaired and cleaned and ready for service. I tried to tighten up the ariel to make it stiff so the ariel stayed in the position required. I broke the connection and returned for second time, speedy return, happy to say it is prefect condition and now used daily. Two repairs saved this young radio from landfill. The cost of repairs and postage was well worth the effort, thank you Roberts Radio.

had a small repair. radio WAS QUITE A FEW YEARS OLD WOW
WHAT A GREAT JOB THEY DID FOR ME working better than i can remember!!!!!
GREAT TONE TATS WHAT WOULD EXPECT FROM
ROBERTS RADIO...

I bought two radios from Roberts in 2011, both started suffering from peeling skin very early on. I couldn't take it anymore and called in 2019 to see what they could do. There was no apology for the quality issue, I was asked to send two heavy radios at my own cost to them to be investigated (with no guarantee that they could rectify the issue). I did not think this was a fair way of handling my complaint, as I didn't feel I should be out of pocket for a quality issue on their end. I've called again recently, and have been told they can't recoat the radio now as no more parts, and the only option is to give me 20% off a NEW radio (offer expires in 6 months). Why should I part with more cash to compensate for your quality issue?? I asked for an extended period of 3 years for the 20% and Rachel from customer service refused. I am just not in a position to buy a BRAND NEW radio in 6 months when my current ones are working, albeit with very tatty exteriors.

I am very disappointed. These radios with peeling skins should have been recalled and repaired at no cost to customers. I will never buy from Roberts again.

Purchased an alarm clock. Didn’t work properly. Reported to customer services and asked to return for a replacement. They didn’t believe me so had to send a video. After seeing the video agreed it was faulty. Now waiting for a replacement.

After my purchase they asked me to submit a review. I submitted a fair review. They didn’t like it so they had it deleted as they don’t like honest and fair reviews of faulty products.

If you don’t like bad reviews don’t ask for honest feedback.

Couldn't ask for more. Courteous, friendly and very helpful customer service, excellent price, including free postage, and rapid return. Have missed my little radio which has kept me entertained for years, but now I can enjoy it again. Thank you Roberts Radios🙏

Mono headphones output and not stereo as I would've expected..because some of information about this is missing or misleading being that sellers description says stereo headphone socket..this has rendered useless for me as I intended to listen through headphones in stereo and not MONO!

Absolutely BRILLIANT Customer Service...genuinely friendly, helpful and professional. Brilliant price quote (which includes free postage.) Don't go anywhere else for your Roberts Radio repairs - you're 100% in the best hands!! I'm a very, very happy customer. 🌟 😊🌟

It works well BUT it's very small like a 1960's transistor radio.
It also does not have any instructions on how to pre set your favourite station. You really can't guess this stuff so more info please The Roberts firm.

Bought the Petite 2 for traveling and the official roberts charger. Awesome combo and very impressed with the build quality of both. Wish charger came in black to match the radio but that's just a small thing. Awesome little radio. Can well recommend.

Don't buy! I've had 4 die on me in the past 5 years. Sent 2 back for extortionately priced repair which also died after a year. Used to be good, but quality has plummeted. Over priced radio's living on a once glorious heritage. You can buy an alternative brand of radio for a quarter of the price of a Roberts and it'll probably last as long. I counted that in the past 25 years I've purchased 11 Roberts radio's and not one survives apart from the one I inherited from my Mum which was made in the 1950's. They've obviously succumbed to cheap imported components but have kept their high prices. Overpriced, poor quality products living on a past reputation that is quickly fading away, sadly, as will the company.

I have two Roberts radios. One a solarDAB and the other an ecologic 1. Both have let me down. The solarDAB stopped working unless plugged in a long time ago, and it has now stopped accessing any but a few stations on digital, and using the manual, pressing buttons that don't work anymore. On the ecologic 1 the display stopped working so you can't see what station you're on. I don't know why people rate Roberts, as I would never now buy another one.

Sadly this is the second Beacon 330 Speaker that just just stopped working - it no longer charges. If you are going to buy a Roberts speaker I would suggest you don't as I know at least 3 other people that this has happened to. The repair with Roberts is more expensive than the cost of the item which is sad. I was drawn in by the lovely colours of the speakers - great marketing! Roberts no longer sell it which tells you a lot.

I absolutely love my little blue retro petite radio which I tend to use as a Bluetooth speaker in the kitchen.

The sound quality is great for me and when I’m cleaning I can easily take it with me from room to room

I bought my dad the burgundy one for his birthday and he loves it - very classy colour and design

Great Radio, quality feels amazing, sounds amazing also, has all features to appreciate for.

Lisa was fantastic!
Just received great customer service from Lisa, so helpful, friendly and a true professional.
Thank you Lisa!