Robinsons Relocation Opiniones 

Our experience with Robinson’s was awful – not only in terms of the damage they did whilst moving our things, but also in their response to the complaints that we raised. We would strongly advise you to think twice before booking.

This included, but was not limited to:
Knocking several holes in the wall in the hall whilst moving furniture. When we raised this with them their customer service initially advised us to just “fix the holes yourselves”.
Forcing open a sash window so wide (despite us asking them not to) that it jammed, and the supporting cords had to be cut. Robinson’s still dispute that their movers were responsible for this and maintain that we must have opened our own window that far (for no reason, and in early Spring whilst it was freezing).
Broke the leg support for an oak dining table. Despite the movers admitting liability for this on the day (and apologising) Robinson’s argued the damage was superficial even though we provided them with photographic evidence that the table was structurally damaged (they did eventually concede this point but only after more photos were sent).
Broke a wooden bookcase, rendering it unusable. Again, they initially disputed whether the item was in fact damaged.
Packing laptops and other delicate items at the bottom of big, full boxes, and packing plants in the same boxes so that dirt went everywhere. Removing items they were specifically requested not to, and leaving things behind they were asked to take.
Removing the garden gate of a neighbour so that they could access around the side of the house, and then driving off without replacing it, leaving the property unsecured.
Literally dumping – rather than unpacking – all our garden items in the shed in such a way as to render it in accessible.

The process from initially complaining about the damage their movers did to getting any sort of recompense took almost six months, and there was only significant movement on this when we threatened to bring in the Ombudsman or take them to small claims court. Emails went unanswered for weeks at a time.

Use at your own risk.

P.S. you can see from their boilerplate response that a) they don’t dispute what happened and feel that level of service is acceptable, and b) care so little about customer service that they simply copy and paste the same reply to negative reviews.

We have used Robinsons many times to relocate us. They have always been professional when quoting through to extremely efficient when the deliver the goods. Nothing has ever been a problem.

We had an excellent experience with Robinsons, moving from London to Amsterdam and storing our removals, until we were ready to have them move it to the Netherlands. Everything went very smoothly, all staff was very friendly and helpful. I can highly recommend Robinsons.

I couldn't fault the service I received. All the staff were very helpful and guided me through all the moving procedures

The removal men I had, James, Jed and Tyler were excellent so no complaints!!

Reliable conscientious and careful team. Trusted them to do a great job - was not disappointed! Well done guys thank you.

Excellent professional service very polite and helpful in all departments ….would highly recommend using this business for any removals

A great experience from start to finish!

Robinsons Relocation helped with a local move, everyone that we have interacted with was polite, helpful and went above their job to help with our move.

From the initial quotation and questions which were addressed promptly, through to the actual move, everyone has made the process simple and straightforward, everyone worked seamlessly to make our move as painless as possible.

Based on our personal experience, I would have no hesitation in using Robinsons again for our house move.

Men that moved our Boxes in Spain and the UK were all really good.
Your office staff especially Courtney were really helpfull and patient with my lack of knowledge.

Robinsons Relocation has done a brilliant job for me on 2 international moves over the years. The movers and office staff have been consistently world-class. Competent, professional, helpful and cheerful. Home-moves are inherently stressful and tiring, but the team at Robinsons hugely alleviated the pain for this happy customer. Thank you, Robinsons!

Excellent all round and would certainly have no hesitation in recommending them

I cannot state how impressed we were with Robinsons on our recent move. We changed house last minute and they showed amazing flexibility in adjusting the schedule. The Team who worked on our job were all great, they couldn't do enough for us and were so adaptable - the packaging was impressive, none of our fragile items were damaged which was some achievement.

The Team in the office were equally impressive and responsive - we would highly recommend them for any type of move

I cannot state how impressed we were with Robinsons on our move. We changed house last minute and they showed amazing flexibility in adjusting the schedule. The Team who worked on our job were all great, they couldn't do enough for us and were so adaptable - the packaging was impressive, none of our fragile items were damaged which was some achievement.

The Team in the office were equally impressive and responsive - we would highly recommend them for any type of move

Home visit to estimate price for our move was professionally managed resulting in a competitive quote. Liaison with Robinsons Basingstoke office was easy and jolly! On our moving day Geoff, and his colleagues were prompt, polite, cheerful and flexible - on what was a stressful day for us. In summary Robinsons provided great service from first engagement to the end of our successful move.

Outstanding service from Robinsons - from the packing the day before to the moving day itself, James, Tony and Michael worked tirelessly and with such great humour and positivity, it made an otherwise stressful day completely manageable.
Top marks from us!

5 stars is not enough for this reliable and helpful removal company. Very highly recommended for all aspects.

The crew worked extremely hard and kept going into the evening to ensure we got the move completed. A very professional service for which we are extremely grateful. Our grateful thanks to both the office and moving teams who were helpful, supportive and very accommodating through out a very stressful period for us. Well done to all.

Second move with Robinsons in the scope of 9 years. First one in 2013 and again recently. Items were in storage and was delivered safe and sound to Scotland after 6 months in storage.
Hope I never have to move again but if I do … It will be Robinsons.

From initial enquiry to move day things couldn’t have gone better. Any queries or requests I had were dealt with immediately. Polite, courteous and professional. Thank you to office staff and movers. Would definitely recommend.

Very efficient,polite team. A few difficulties which were sorted.had a wait of 45minutes at our new address. Then it got a little bit hurried. The man in charge was brilliant. Would recommend Robinsons. Staff in the office were friendly and helpful.