robosen Opiniones 

Ho acquistato a febbraio in preordine Buzz Lightyear di Toy Story, doveva essere spedito e consegnato a Giugno, ma ad oggi nessun aggiornamento o tracking di spedizione. Non rispondono minimamente a nessuna email all'indirizzo support(at)robosen.com e ora nei Disney Store il prodotto è tornato acquistabile ad un prezzo inferiore rispetto al loro sito, ancora prima di riceverete qualche aggiornamento dal loro sito ufficiale. Vergognosi, data la cifra spesa credo sia un'azienda deludente, per nulla professionale e poco corretta bei confronti del cliente. Aperta segnalazione e pratica tramite PayPal.

*** Mi prendono per fesso, fingendo che sia stata una mia vista, dicendo che c'era scritto "spedito ad Agosto" (come da loro risposta qui sotto) ma sul loro sito continua ad esserci scritto preordine "spedito a Giugno" e non agosto. Questo dimostra ancora una volta la poca trasparenza nei riguardi del cliente *** Ordine rimborsato al 100% solo dopo l'apertura di pratica PayPal.

Bought OP Flagship year 2021 and did not open it since then until now and found out battery is dead. Sent an email to support.robosen after a few exchanges of email they were able to help revive my OP flagship. Thanks a lot robosen support team. Kudos to you all.

My Grimlock would not power on. They took the time to help me figure out the issue and sent the part and it works perfect! Thank you Mikiya for the quick response and solving this issue!

I was so impressed with the Optimus Prime Flagship (truck converts to robot) I bought in 2022, that I recently bought the T9-E Rover. After using it once, it just didn't impress me like Optimus Prime so I inquired about their return policy. As it was 100% intact with all original packing and within 7 days of receipt, they accepted an RMA for its return. The day after they received it back, I received a full refund with no deduct for original or return shipping. Wowser! I immediately pre-ordered the Bumblebee.
Thank you for the great service Robosen!!

I was sadden that my Flagship optimus broke down.. it kept on power down everytime it transform.. I couldn't except that a toy so expensive could just break down like that.. especially I don't play it that much.. so I took the chance emailing Customer service Robosen not expecting anything...and thankful enough there was a reply.. and even though it took months or maybe a year can't recall...I'm so happy that the customer service help me.. send me a new battery and finally my Flagship optimus is working again. I feel relief and grateful.. Thank you Robosen..

I left a bad review on here regarding robosen and a buzz lightyear, maybe a bit over the top but was fuming, after a few emails to and from and an explanation about the delays they have sorted me out with a refund so all is good.. so just takes abit longer i think than the norm...
Cheers

Please be careful before purchasing one of Robosen's products! They look great on adverts and social media, but their Customer Service is dreadful. I purchased Elite Optimus Prime in June 2024, and the shoulder stopped working properly in December 2024. To my shock, they sent me a part in the post from China, with incomprehensible Chinese and English instructions to do the repair myself. Not what I expected for paying £600. Two months later, I am still no closer to getting it fixed, and I have to chase Customer Service on email all the time now. Please consider the post sales experience before you buy.

I contacted Robosen for one simple reason: to request an invoice for my expensive purchase. Very simple. If you buy a product for €1,200, an invoice should automatically come with your paid order, right? After five weeks and two emails, there’s still no response from Robosen customer support. This was definitely my last order from this company. Absolutely ridiculous customer treatment.

Support is not responsive. Need a simple replacement part and got only one follow up for more details then again nothing for over a week.

Absolutely zero customer service, emailed with no response, won't answer the phone, estimated shipping time "express 2 day"..still waiting after 3 weeks. 1 thousand and 99 pounds spent. NEVER AGAIN.

The Megatron Flagship i purchased has very low battery life, when I contacted robosen they blew me off. Don't buy, their customer service is non existing.

Customer Service is terrible!

I was unable to get the Robosen hub to connect to Buzz their robot so I could create my own programmed movements and I couldn’t’ view their tutorials on their hub, so I reached out to customer service and after sending a thorough description of my problems I sent a total of 4 follow-up emails in reply to tech support emails. However I never received any information or advice from Robosen tech support and they apparently never read my messages or documentation because their followup messages asked me questions to which I had previously provided the answers. Their responses were ridiculous. Their first response was to ask me to register Buzz and send a video of my problem, which was crazy because there was nothing to video; the hub didn’t do anything. I replied with a Word document that included every step I took to try to connect Buzz with the hub including screen captures of every pertinent part of their hub. Then they told me to view the tutorials after I’d already told them twice that I couldn’t view their tutorials. Then instead of providing advice on how I could view the tutorials, they asked me if I had tried using a different browser. Of course I had previously told them I had tried everything with 2 different browsers and provided the browsers I used and their versions. I sent a followup email with more questions and have never heard back again. I’ve also never seen any list of the technical requirements on using their hub, which browsers it’s compatible with, etc. and they never provided that information when I asked for it. I’ll never buy anything from this company again, and highly recommend not purchasing from this company.

I received my Optimus prime elite and the voice commands do not work, communication with robosen is by email they take several days to answer and they do not solve anything. I've tried to return it and they don't answer. Don't buy anything from Robosen.

Fast and secure. Our Buzz is amazing. My son feels like Andy!

Absolutely horrible experience from beginning to end. Company has no live human to speak to with purchase questions and most importantly tech support. Everything is done by email, which they take days to reply to and even then only half answers. My $1200 transformer robot toy was defective and broken when I got it and I took pictures and sent it to them. After 2 days I get an email asking me to make a video and send to them. I did that and told them I wanted a refund and 2 days later still no reply. I’m going to dispute it with my credit card company and get my money back since Robosen is no help and not responding. It is really ridiculous that going into 2025 you can’t have a human to speak to and address defective product. Bad business. Definitely going to spread this on social media.

I received my robosen buzz Lightyear a month after I ordered it instead of 3-7 days as your website says! And when I opened it it was broken and support has been ignoring me for a week now🤬 don't buy at that company!

Excellent experience, easy to order, easy to navigate the site. The robot is ready right out of the box with about a minute set up with your smart phone, computer, tablet. A lot of fun! And now I have to wait until Christmas morning to play with Vlad R-1

Super awesome
Satisfied

Inexistant support, didn't respond to refund claimed. Run away !