robosen Opiniones 

Great fast customer service.

IO POSSSIEDO TUTTI I ROBOT DELLA ROBOSEN E MI SONO TROVATO BENISSIMO SIA PER LA FATTURA DEI ROBOTS PER LA SPEDIZIONE VELOCE E L’ACCURATEZZA DELLA DESCRIZIONE DEL PRODOTTO E DELL’ IMBALLAGGIO
GRAZIE DI TUTTO DISTINTI SALUTI SAMUEL CORSINI ITALIA

Please be aware that the Robosen product lines do require that the user have some foreknowledge of how to troubleshoot phone and computer issues and regard to programming and using these fine robotic masterpieces. The one most difficult issue I could not get resolved was the roboen AI Base product that had advertised the ability to use Amazon Alexa - specifically there is an issue with the Robosen AI app that continues to be a problem to this day that is specifically blocked the Alexa use in Android 13 and Android 14 - It took about 8 months to a year for Roberson to develop a workaround with much pleading on my part the problem was finally resolved that we don't know specifically what the cause was. The other specific products for the robots and their associated companion Android applications do function but for their programming capabilities you must to be aware that you should have a foreknowledge of programming systematically and for troubleshooting. May you be richly blessed on this technological journey through their products..!

Very slow, customer communication. And, often, one question is answered at a time - with zero intuition or pro-action on their side about solving the problem holistically (anticipating what topics need to be covered) or quickly. It’s like pulling teeth - I’m thinking about cancelling an expensive order I have for one of their future products due to this aggravation. Issues that could’ve easily been resolved with one or two emails have been stretched out to over a week and a half - and it’s still going on! It’s like talking to ADD toddlers.

UPDATE: after weeks of nearly single sentence emails from support - which didn’t anticipate and coalesce my issue comprehensively (I had to keep asking questions that could’ve been anticipated and addressed comprehensively by them
From the outset), they’ve now gone radio silent & my issue is completely unresolved.

Also, I’m not convinced what small amount of ‘insight’ I’ve been getting is even accurate.

While Robosen has some VERY cool products, I have no choice but to warn: ***BUYERS BEWARE!***

Preorderd Megatron and ordered elite Optimus prime arrived very fast great quality and sent me free small gifts as said was my son's birthday,looking forward to Megatron arriving q4 of year amazeing products very pleased with robosen UK and recommend

I bought the Perforamnce Bee, G1.
Great Robot, the first one however was defintily better then the replacement that was sent. But nearly as nice as the Bee I bought originally. This replacement, by the way brand new, however had been damaged during shipment, doesn't fully pop like the one I got back in December. However, not so badly that it is unusable
hence why the 1 star off, if this performed exactly as the last one, then full five. Now the company, the support itself, and where I am at in the replacement process? All has been butter smooth. Besides the slow UPS shipping, no complaints, it is a 5 pound produtc. And a 400 dollar product. The customer service has been rock solid from TFW2005, to the random Robosen (And including Steve, excellent fella) team to even get me a second replacement.

On December 25th we opened an Optimus Prime Flagship at home for Christmas, for my adult son we were testing it for a while, I have to say that it worked well until he started to lose his balance and fall and started saying "shoulder stuck reboot to restore" So I contacted Robosen customer service, they started by telling me to send some videos, send them to them and a week later on January 4th they told me to fill out a form and that they would send a prepaid label, since I didn't There is a response from you, I have decided to publish a review here to make public my dissatisfaction with Robosen, for the moment the experience has been disastrous since the only thing I have is a €900 paperweight, having also bought the extended warranty I suppose It will also be a scam

Purchased the Optimus Flagship when it was a limited edition run, figuring it would maintain or increase in value somewhat.

Well after it sold out it suddenly got mass produced and started appearing for sale again at various locations - so much for limited edition.

They also claimed weekly updates to the move sets and additional features - that never happened.

Finally this thing breaks constantly. It can’t pull the trailer without issues, and its feet wear away too fast from walking around - because it kind of shuffles around like a drunk man.

The official Facebook group is filled with people complaining they can’t get support. (And some are complaining on trust pilot as well).

I would avoid this company, for the cost of their items they don’t seem to care for their customers much.

Robosen’s products look high quality on the outer shell, but has cheap low quality parts in the inner shell. I purchased the flagship Optimus Prime, and played with it only 3 times, maybe 40 mins total, and it already died. It turns on, and then just shuts down on a full charge. I sent a video as they requested, and then had me fill out a customer support form along with an RMA. Then after sending a video, filling out two forms, they replied back wanting an invoice. I specified it was a gift and explained I will fix it myself. I just needed instructions on how to replace the battery, but they never responded. I am even willing to take the burden on myself, but Steven seemed to be spiteful and not wanting to even give the battery replacement instructions. It seems like they want to find every way not to warranty their products. If you check out the other forums, a lot of customers experienced the same issue regarding both the product and lack of communication. I will never purchase a Robosen product, and I am cancelling all future orders. It seems like many customers are following the same approach.
Steven was my last point of contact and I would like for his supervisor to contact me. But I am sure his supervisor is just like him. Maybe that explains why Steven is not responding. It’s true, that there is no such thing as a bad follower, it’s always the bad leader.
This company and their products are exactly the same…..poor quality. That’s the brand image I have of Robosen going forward. Look at their reviews on here. As a quality company, you should never have more 1-star reviews than 5-star reviews. It’s so bad that they have more 1-star reviews than 4-star reviews.

This is about my second Robosen robot. I ordered flagship Optimus Prime and it was great. I ordered my second one Flagship Grimlock on preorder it arrived last week and will not turn on. I contacted their support who assured me they would help and directed me to their RMA process after viewing a video I made of them highlighting the problem. I filled in the form. 7 days have passed and I have heard nothing despite asking for numerous updates. No shipping label, nothing and my requests for updates are ignored.

Their products are excellent but I will not buy again as this is a very expensive item that if it arrives faulty there appears to be nothing you can do.

I realise I am just one customer so it is probably not a problem in Robosen's eyes as others will buy items. However, this is my second robot and I would have ordered more from the Transformers range as they released them. But with such poor customer service it is not worth the risk.

I am from the UK and ordered from the UK website.

Really disappointing and I am stuck now with no resolution.

UPDATE: I was able to return my faulty Grimlock and customer service said I would get a replacement on 10th January and they they would extend my warranty a month as a goodwill gesture. Well, it's 17th January and still no Grimlock replacement, no indication if I will get one. To rub my nose in it they even sent me an accessory pack for my Grimlock which I obviously can't use. Avoid this company.

UPDATE: 29th January after many many chasing emails asking for an update and why the previous delivery dates in January never materialised Robosen offered me a refund. This was the only outcome for me as I was in a queue that wouldn't move and never updated. Robosen really needs to look at it's support. New customers only get you so far and existing customers will return. This is a customer they won't return. I am told my refund will appear in 10 days. This is money they had since June 2023 by the way.

Flagship model stoped functioning after few months. Contacted customer service , was told that we have to pay for shipping and repair even though we are still within 1 year warranty period. Sent multiple emails asking for shipping address, no response.
After I have posted original review Robosen sent me a prepaid shipping label. Thank you Trustpilot.
I took 1 month for repair and return shipping. I paid £30 for repair and £34 for return shipping. Communication is very slow, there’s no phone number, only by email, they usually respond within 4-5 days.

Update 14.11.2023 - they finally took my return so rating has been increased from 2 to 4 out of 5
Original review:
If you open the outer cardboard box, but not the box that contains the robot they refuse to take the return. Distance selling law means I am within my rights to return. I would never buy again from them. Support is via slow emails, and they reply whenever they feel like it.

They sell you a "robot" that does max a few moves and they class turning the volume up or down using your voice a "move" too. MACOS programming software doesn't even work/run. Nowhere to download the extra moves they promise that are available.
Their return policy is:
Return Service:
Within 14 calendar days after receiving the product and if the product has no manufacturing defect and is still in new condition.

Within 14 calendar days after receiving the product and if the product has a manufacturing defect.

The item must be returned to us in original condition in original packaging with all components, accessories, internal packaging, documents and etc.

I got a brand new flagship Optimus prime off ebay. Performing the Thai moves on the app “One leg moves”, Optimum fell on a shoulder and did not work anymore. I contacted Robosen Support team and they helped me solve the problem. It was not easy since I have little experience on the matter it took me some time. With there help, and some McGyver skills i figured it out he is back rolling and he is sooo cool. So 110% feedback for Alan of the support team for helping me out and sending me the replacement parts, and not get bored of my continious request for help. Thanks

Ps. So users be careful when he does 1 leg moves and be next to him to gran him if he falls!!!

no return if you open the box to see what you get...

Its a toy with some good function but nothing more.
The support is quite fast but they use text phrases tool and it seems that there is no person who answer.

Its the last "toy" of these company that i prefer to buy. good marketing poor software / app. good technic in the robot but without the app its like a metal figure that stay on the board... nothing more...