Roen Health Opiniones 

Respuesta de Roen Health

30 jul 2026

Hello Tamikka! I’m sorry your medication took longer than expected to arrive. I understand how important timely delivery is, and I appreciate you sharing this feedback. If you still need assistance with your order or an order in the future, please email me directly at lydia@roenrx.com so I can personally look into it for you.

Respuesta de Roen Health

30 jul 2026

Hello Gena! I’m truly sorry for the confusion surrounding the $39 membership fee and the concern caused by the unexpected $599 charge. I understand how upsetting it is to see a charge you did not expect or authorize, particularly when you have not received medication.

Your monthly weight-loss membership fee provides access to a medical provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to seek coverage for your preferred medication. If insurance does not cover your prescription, an eligible non-GLP medication may be included with your membership, while GLP-1 medications are available for an additional cost.

I’d like to personally review your enrollment, the $599 charge, and any associated order or shipment. Please email me directly at lydia@roenrx.com with your account information so I can help address your concerns as quickly as possible.

Respuesta de Roen Health

30 jul 2026

Hello Kristi! I’m truly sorry for the frustration and confusion surrounding the $39 charge and the cost of medication. I understand how upsetting it is when the pricing and services you receive do not match what you expected from an advertisement.

Your monthly weight-loss membership fee provides access to a medical provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to seek coverage for your preferred medication. If insurance does not cover your prescription, an eligible non-GLP medication may be included with your membership, while GLP-1 medications are available for an additional cost.

I’d like to personally review your enrollment experience and the information presented to you. Please email me directly at lydia@roenrx.com with your account details so I can help address your concerns.

Respuesta de Roen Health

30 jul 2026

Hi Josh, we're truly sorry to hear about your experience and understand how frustrating it must have been to continue being charged after requesting help with canceling your membership. We sincerely apologize for the frustration this has caused. Please feel free to email support@roenrx.com; our team will be glad to help you. You may also call us at +1 (406) 720-4493 so we can review your account and work toward a resolution.

Respuesta de Roen Health

30 jul 2026

Hi Cindy, thank you so much for your kind words! We're honored to be part of your weight loss journey and are so glad to hear that our program has given you the confidence to reach your goals. Wishing you continued success. We're cheering you on every step of the way!

Respuesta de Roen Health

30 jul 2026

Hi Sheri, we're truly sorry to hear about your experience. We understand how upsetting it is to be charged again after requesting to cancel your membership, especially when you're on a tight budget, and we sincerely apologize for the frustration this has caused. Please know that your Weight Loss Membership has already been canceled to prevent any future charges.

We'd also like the opportunity to review the charges on your account. Please feel free to email support@roenrx.com; our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.

Respuesta de Roen Health

30 jul 2026

Hi Rose, we're truly sorry for the confusion and understand how frustrating it must have been to see a membership charge after deciding not to move forward with a medication order. Our program is membership-based, and the initial $39 is for the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership). Medication costs are separate and vary depending on the dosage prescribed. We also offer prior authorization to determine if your insurance may cover a brand-name weight loss medication.

Please know that your Weight Loss Membership has already been canceled to prevent future charges. We'd be happy to review the charges on your account with you. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Respuesta de Roen Health

30 jul 2026

Hi Julie, we understand how upsetting it is to be charged $135 after requesting to cancel your membership, especially when you were expecting a confirmation email that never arrived. We sincerely apologize for the frustration and disappointment this has caused. We'd appreciate the opportunity to review the $135 charge and your account in detail.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this for you.

Respuesta de Roen Health

30 jul 2026

Hi Melinda, we appreciate you sharing your experience, and we're sorry to hear about the confusion surrounding the $270 membership charge. We understand why being charged after deciding not to move forward with your order would be frustrating, especially when you don't believe you received the services you expected. We'd like the opportunity to review your account and the charges in detail.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.

Respuesta de Roen Health

30 jul 2026

Hi Deloris, we understand how concerning it was to expect a $39 charge and then see a $324.90 medication charge, especially if the medication supply didn't last as long as you expected. We're sorry for the confusion and frustration this caused. Our program is membership-based, with the initial $39 covering the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) and includes access to your medical provider, care coordinator, and the app. Medication is billed separately, and the cost varies based on the prescribed strength.

We'd appreciate the opportunity to review your $324.90 medication charge and discuss your concerns. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Respuesta de Roen Health

30 jul 2026

Hi Jane, we're sorry to hear that this was your impression of our service. We understand how frustrating it can be to see a $135 membership charge when you weren't expecting it or didn't receive medication. Our program is membership-based, and the initial $39 covers the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) for access to your medical provider, care coordinator, and our app. Medication is billed separately based on the prescribed strength, and we also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.

Please know that your Weight Loss Membership has already been canceled to prevent future charges.

We'd appreciate the opportunity to review the charges on your account with you. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Respuesta de Roen Health

30 jul 2026

Hi Angila, Thank you so much for your wonderful feedback! We're thrilled to hear you've had a smooth experience with our service, from communication and shipping to the quality of your GLP-1 medication. Your support means a great deal to us, and we're grateful to be part of your health journey!

Respuesta de Roen Health

30 jul 2026

Hi Brittney, we sincerely apologize for the experience you've described. We understand how upsetting it must have been to pay $300, spend such a long time waiting for a resolution, and feel like you were unable to receive either your order or the refund you were expecting. We can certainly understand why this has been so frustrating. We'd genuinely appreciate the opportunity to review the $300 charge, your order history, and the communication you've received so we can better understand what happened.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to work with you toward a resolution.

Respuesta de Roen Health

30 jul 2026

Hi Irina, we're sorry to hear that you experienced an issue while trying to complete your payment through Klarna. We understand how frustrating it must have been to receive a "client secret is not found" error and then not get the assistance you were looking for after reaching out multiple times. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review the payment issue and assist you further.

Respuesta de Roen Health

30 jul 2026

Hi Patricia, we're very sorry to hear about your experience and appreciate you taking the time to share it. We understand how upsetting it must have been to experience side effects after starting your GLP-1 medication, believe your account had been canceled after speaking with one of our representatives, and then later see additional payment attempts and a balance of nearly $1,000. We can certainly understand why this situation has caused so much frustration and concern, and we sincerely apologize for the distress it has caused.

We'd truly appreciate the opportunity to review your account, the charges in question, and the communication you received so we can better understand what happened and address your concerns. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and work toward a resolution.

Respuesta de Roen Health

31 jul 2026

Hi Teresa, your kind words truly mean a lot to us! Thank you for taking the time to share your experience. Knowing that you felt well-informed and supported throughout the process is exactly what we hope every patient experiences. We're especially grateful to hear that our customer service made a positive impression. Thank you for trusting us to be part of your journey!

Respuesta de Roen Health

31 jul 2026

Hi Teresa, we're sorry to hear that this has been your experience. We understand how frustrating it must have been to see a $135 charge after you believed your membership had been canceled, especially when you did not move forward with the medication and were expecting updates regarding your concerns. We also understand how disappointing it is when you don't receive the follow-up communication you were anticipating, and we sincerely apologize for the frustration this has caused.

Our program is membership-based, and memberships renew automatically while they remain active, as outlined during sign-up. We can confirm that your Weight Loss Membership has already been canceled, which will prevent any future membership charges. We'd appreciate the opportunity to review the charges on your account and the previous requests you've made. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and address the amounts in question.

Respuesta de Roen Health

31 jul 2026

Hi Carol, we never want anyone to feel confused about their membership, medication, or the charges on their account, and we're sorry that this has been your experience. We understand how frustrating it would be to receive a membership charge while still waiting for your medication, especially if you believed everything was included in a single payment. We'd like the opportunity to review your account, the charges, and your order history with you.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this further.

Respuesta de Roen Health

31 jul 2026

Hi Ericka, we never want anyone to feel that they were charged for services they didn't receive, and we're sorry this has been your experience. We understand how upsetting it would be to see multiple charges on your account and feel that your concerns weren't fully resolved. We'd like to clarify that the $39 initial charge is for your first month of membership, which includes access to our medical provider and care team. After the introductory month, the membership renews at $135 per month unless it is canceled before the next billing date, as outlined during sign-up.

We can also confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges. We'd appreciate the opportunity to review the charges on your account and address your concerns in detail. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.

Respuesta de Roen Health

31 jul 2026

Hi Ladonna, It's concerning to hear that your account was canceled, yet you were still left with concerns about the charges even though you never received your medication. We understand why that would be frustrating, and we're sincerely sorry this has been your experience. We'd appreciate the opportunity to review your account and the charges in question.

Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you.