Roger Black Fitness Opiniones 

210
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our daughter has given us a Roger Black Gold exercise bike as she found it hard to use. Basically it is hard to pedal an seems to have just has one tension setting whatever the 1-8 dial is set to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very easy to purchase. Informed constantly of where order and delivery were up to. Men delivering were very helpful, friendly and polite. It is not hard to put together my partner said ! Cross... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Arrived promptly, well packed and went together quite quickly and certainly quicker than anticipated having read about this point in some reviews. Seems really well built and have used in most days s... Ver más

Valorada con 5 estrellas sobre 5

The foldable exercise bike is a very good size and can be tucked into a corner of a room, without being too bulky. It was fine to assemble and feels sturdy. Perfect for at home exercising: time / calo... Ver más

Información sobre la empresa

  1. Mayorista de equipos para fitness
  2. Tienda de equipos para fitness

Escrito por la empresa

The UK's first and only online shop selling genuine Roger Black Fitness home fitness equipment. Choose from folding or static bikes and treadmills, as well as a cross trainer and an air rower.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(210)

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Valorada con 3 estrellas sobre 5

Roger Black Gold Exercise Bike

Our order arrived when expected and although the box was damaged the bike was intact.
Assembly took two of us and the instructions could have been clearer to aid Assembly.
The bike is now in daily use by two of us. We find it smooth when cycling and it is helpful to have the display showing distance, heart rate, calories used, recovery etc.
The downside is the following:
- cannot store settings or results for each person.
- the instructions do not explain the different programs.
- the seat adjustment is not easy to alter for different people.
- the rider needs to have both hands on the handles for a to show the heart rate. Having a drink necessitates taking a hand off.
- the recovery button has to be pressed within 5 seconds for it to work (explained in the instructions). That does not allow enough time to record the data from the ride and use the recovery mode. Having a memory for each individual would help.
It was a pity we didn't know this before purchasing the bike however we have never had an exercise bike before and it ticks many of the boxes we wanted without taking on a subscription and paying significantly more for the bike.@l

2 de julio de 2023
Valorada con 5 estrellas sobre 5

Happy with this company

Pre-ordered an exercise bike. Delivery time was in line with expectation set during purchase. Online order was efficient and easy. Company answered my email questions quickly and provided the answers I was looking for. They also kept in touch with periodic updates about the order.

26 de junio de 2023
Valorada con 4 estrellas sobre 5

Great bike - shame about the delivery company

I found communication from Miranda very prompt and helpful when checking on delivery for my pre ordered gold bike. The main problem was with the delivery company. Trying to coordinate and communicate with them was frustrating.
Unfortunately the bike was damaged when I received it. Again Miranda was very efficient in sorting out a replacement but delivery company again an issue when sorting out a date. No phone number to speak to a “real person” just a message service to leave your details as not manned .
Better team delivered it second time around time .
Pleased with the bike, sturdy and fitness program fits what I wanted.

20 de junio de 2023
Valorada con 5 estrellas sobre 5

Quality piece of kit

Quality piece of kit. Easy to assemble - well my husband did it. The bike is really comfortable and surprisingly quiet. I can use it in my spare bedroom early in the morning without disturbing the family. Well worth the money.

20 de junio de 2023
Valorada con 5 estrellas sobre 5

Great product

Great product, easy to put together with clear instructions and all parts clearly marked. My husband is recovering from I'll health and the bike is ideal to build his strength back up, also easy to move around

20 de junio de 2023
Valorada con 5 estrellas sobre 5

Amazing quality product

Amazing quality products! I've had a silver Roger Black exercise bike now for 5 years, and it's so reliable that I've done over 9999km on it and I'm back through to zero and beyond! It's got me through a bad knee injury and keeps on going!

11 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Roger Black Gold Treadmill

The Roger Black gold treadmill is everything we expected, easy to install and easy to use.

It arrived when said.
Only point the delivery firm need to be told the tread mill must remain flat. Had issues with excess oil on the runner due to it being stood on its side.

Finally one for the designers, the space where a bottle stands tends to fall over when running.

Otherwise good value for the money.

23 de mayo de 2023
Valorada con 1 estrellas sobre 5

I strongly suggest not to purchase from…

I strongly suggest not to purchase from Roger Black, once the warranty is expired you are doomed. The support from them is zero and you are left to contact other parties who unfortunately know less than I do. Furthermore any repair will cost you a lot of money. If you are interested on the details keep reading.
I purchased a Roger Black exercise bicycle a couple of years ago, via Argos. Everything was fine until recently when the bike starting to show E1 and E2 you errors. So I started doing some research about those error codes to find out that there is nothing online to help you on troubleshooting. So I tried to contact the original Argos support number but with no answer so I then contacted Roger Black directly via email (as specified in their website), and after 2 weeks still none bothered to answer the email. In the meantime I also contacted Roger Black Fitness, who could not provide any details about those error codes either and suggested to contact a different company, Fitness Equipment Services, who also did not show much certainties about those errors and suggested that it could be either, the motor, the computer or the cable. Keep in mind this bike has 5 electrical parts in total, the 3 already mentioned plus the charger and the movement sensor, which of course we can exclude both since they are working. So the given option would be to purchase those parts without knowing which one will actually address the issue or get some specialist to check the problem for a round £100, plus the cost of the parts and possible the repair itself. One more information apparently Roger Black Fitness contacted also Roger Black directly to get more information about these errors but without any success. Is buying Roger Black worth the risk? I will leave the final decision to you

25 de mayo de 2023
Opinión espontánea
Logotipo de Roger Black Fitness

Respuesta de Roger Black Fitness

Dear Marco,

Thank you for your detailed feedback on your Argos-manufactured Roger Black Fitness bike. We are aware that you contacted our external Roger Black Fitness logistics team with your query and we responded to our external team that FES is a leading industry expert (and that we would always recommend them to our own out-of-Warranty customers as well as Argos customers).

Argos is the manufacturer of your machine and unfortunately we don't stock parts or information about older machine models. FES is always the first point of call and stocks limited parts for older machines, also offering an engineer visit service (if required).

We didn't receive an email from you direct, to the best of our knowledge, but we always recommend that customers send through an email to us direct with photos or a video (that we would then send on to FES or ask the customer to contact direct, if an Argos customer).

Some general troubleshooting appears to be available online regarding 'E' messages - whilst we appreciate that this can be frustrating, we would suggest that you go back to FES.

Any out of Warranty machine may require a financial spend if there is an issue, whether it be an engineer's visit or parts. This is industry-wide.

We hope that this response helps to clear up some of your concerns.

Kind regards,

#TeamRBF

Valorada con 5 estrellas sobre 5

Excellent customer service and Great Treadmill

Purchased the folding treadmill which has been great to use, I am able to walk and run on this model and also great for saving space. Customer service has been EXCELLENT even had a call from Roger, would definitely recommend the range of equipment

24 de abril de 2023

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