Ruggable UK  Opiniones 8413

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great website to browse and easy to place an order. The rugs arrived really fast despite the easter holidays. Looks and feels lovely, and our daughter enjoy them too (especially all the animals!). Q... Ver más

Valorada con 3 estrellas sobre 5

Initially it looked beautiful, but quite soon began to look dull and tired which is a shame considering it's use is in a low traffic area. Essentially though I shouldn't be surprised...it's just a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's quick and easy to order. I now have two beautiful rugs (separate orders) in my living room and dining room. Different designs but complimentary colours. They are the all in one rugs and they rea... Ver más

Valorada con 5 estrellas sobre 5

The rug arrived exactly as described but it was a little light for the area we needed . The return policy was fair and easy to follow . Sadly FedEx were diabolical. I tried to return via 3 FedEx shop... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar

Escrito por la empresa

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Escrito por la empresa

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great customer service

We keep coming back to Ruggable as we like the designs and the quality. This time we had a bit of a problem and the after sales service was superb. The response was prompt and the problem resolved. Could not ask for more.

27 de febrero de 2026
Valorada con 5 estrellas sobre 5

Excellent all round company

Wonderful choices of rugs and great quality. Absolutely excellent customer service which is so refreshing these days! My next rug is in my trolley as we speak! Would 100% recommend over other rug companies.

1 de marzo de 2026
Valorada con 5 estrellas sobre 5

Hastle free cleaning.

Really speedy postage. Love the idea of being able to put my flatweave rug in the washing machine as we have 2 big dogs. Great quality and choice of sizes and colours.

27 de febrero de 2026
Valorada con 1 estrellas sobre 5

Messed up express order, bad service …

The base parts of the rugs did not arrive on the delivery. I paid express for this delivery that a week to arrive. I ordered a back up rug cover a day after the original order that arrived in 3 days on normal delivery……. I now have to wait for the bases to be made (they are rug bases surely a stock of these should be available off the shelf - it’s standard stock!) then shipped. I was told I was to be put at the front of the queue - 2 days later I have had no notification to say these have been made or shipped. If they haven’t arrived by Friday 27th the whole order will go back and you will be refunding the £1000+ I have spent. Bad service with lies been told about them been made as quickly as possible. In readiness for the new rugs arriving earlier this week we chopped up the old rug and took it to the rubbish dump. Then for only part of the order to turn up. Now I have no rug down on a slippery wooden floor, an elderly dog who is struggling to walk on it. If he hurts himself will Ruggable be paying my vet bill????? I have had to buy non slip vet bed to lay over the floor for him to walk on - more expense!

26 de febrero de 2026
Logotipo de Ruggable UK

Respuesta de Ruggable UK

Hello Helen,

Thanks so much for your recent feedback on your order.

We are extremely sorry to hear that part of your order was missing. We completely understand your frustration!

We can see that a replacement order has been issued, and your missing Rug Pads should be with you next week. Our fulfilment team is investigating this internally to understand the cause of the error, and we would like to thank you for the opportunity to improve our service.

Again, we sincerely apologise for causing you disappointment and frustration. In the meantime, we do not recommend using your Rug Covers on their own, as they were not designed to be used without the nonslip Rug Pads.

We hope the replacement will be with you shortly without any further issues!

Best wishes,
Melanie - Ruggable Consumer Care

Valorada con 1 estrellas sobre 5

we received two wrong rugs and it is…

we received two wrong rugs and it is impossible to get in touch with anyones

25 de marzo de 2026
Opinión espontánea
Logotipo de Ruggable UK

Respuesta de Ruggable UK

Hello Susan,

Thanks so much for your recent feedback on your order.

We are sorry to hear that you have received two incorrect items. This is certainly not the experience we had wished for you to have!

You can reach out to us via email at support@ruggable.co.uk, live chat, or WhatsApp chat. You can find our contact details under the 'Contact Us' section of our website.

We look forward to hearing from you and making things right!

Best wishes,
Melanie - Ruggable Consumer Care

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