Needed a couple of spare wheels quickly that are ready to go incase of emergency. Ruk bikes provide a very easy solution. Easy to use menu on their website providing a range of options to suit all bu... Ver más
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Consulta las opiniones de los clientes
There was a mistake with a wrong order which they quickly rectified once aware of it but then bit of chasing was then needed to get a returns label for it but which was eventually sent. However t... Ver más
I ordered a wheel that came quickly. It was not a match so requested a return that was accepted and processed in a reasonable time.
Best price, free postage and easy transaction. Purchased BBB TL 18 Large for MTB, as purchased small version, but wasn't big enough for 2.2" Tyre and Multi-tool. The large version is spot on... Ver más
4,6
Excelente
228 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Well packaged and excellent delivery…
Well packaged and excellent delivery time along with updates.
15 de abril de 2024
Tracking is not available and I have…
Tracking is not available and I have not yet received the item.
18 de marzo de 2024
Respuesta de Ruk Bikes
As per our standard procedure, you should have received an email notification containing the tracking details once your order was packed and ready to ship. Upon checking your order, I can confirm that the tracking information was indeed sent to you.
However, it appears that there might be a delay with this particular shipment. While international shipments typically take up to two weeks to arrive, your package en route to Dubai seems to be experiencing a longer transit time than usual.
Please rest assured that I am actively looking into this matter and will do my utmost to chase up the shipment and provide you with any necessary updates. Your satisfaction is our priority, and we appreciate your patience and understanding in this situation.
Fast service
22 de marzo de 2024
Great communication
Great communication, super responsive when I was uncertain about the delivery window and a great wheel
22 de marzo de 2024
Awesome price and great service
Awesome price and great service, shipped fast no issues
8 de marzo de 2024
Purchase of cheap front wheel…
Purchase of cheap front wheel replacement was quick and easy , wheel was delivered as expected , no issues with the new wheel, will use rum-bikes again.
11 de marzo de 2024
Quick and trouble free delivery
Quick and trouble free delivery. Bike wheels exactly as described. Would definitely buy from them again.
11 de marzo de 2024
sent wrong item
4 de marzo de 2024
Respuesta de Ruk Bikes
Hi David, I can only apologise for this. We did apologise at the time and quickly rectified the error. I think the fault was down to me reading the tooth count incorrectly. I picked a 38T chainring instead of a 36T. I think I read it wrong on the label, I plan to get some reading glasses but have been putting off for a while now. It won't happen again!
Good prices quick delivery
Cheapest price for the chain I wanted and super quick delivery
29 de febrero de 2024
Received excellent customer service.
Received excellent customer service. I discovered the sprocket I had ordered was incorrect due to me ordering the wrong size. I was very pleased that a return could be made and that the correct size was sent out immediately. No bother.
12 de febrero de 2024
Great service at a great price
Great service at a great price, highly recommended. If I need more bike parts I’ll get them from Ruk
26 de febrero de 2024
Quality of product and rapid delivery m
23 de febrero de 2024
Easy to order and quick delivery Will…
Easy to order and quick delivery Will use again
13 de febrero de 2024
Would Recommend
Errors do happen on occasion but how companies react makes you return as a customer, would 100% recommend
7 de febrero de 2024
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