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Sainsbury's Travel money Opiniones 

8047
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver más

Valorada con 4 estrellas sobre 5

The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver más

Valorada con 5 estrellas sobre 5

Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver más

Valorada con 5 estrellas sobre 5

Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver más

Información sobre la empresa

  1. Servicio de cambio de divisas

Sobre Sainsbury's Travel money

Escrito por la empresa

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(8047)

8037 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Arrived at Sainsbury’s to collect my…

Arrived at Sainsbury’s to collect my order within in opening hour only to find that the cashier was on a break and I would have to wait 17mins. When I enquired why it was closed staff told me that the cashier is independent of Sainsbury’s and that he’s gone on break and that his time varies.

1 de septiembre de 2026
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Respuesta de Sainsbury's Travel money

Hi,

Thank you for your feedback. We're sorry to hear you were unable to collect your order straight away. Our Travel Money bureaux may occasionally close briefly to allow colleagues to take their scheduled breaks, with a notice displayed showing when the bureau will reopen. We understand this was frustrating, particularly as the information you received regarding the closure left you feeling uncertain.

Sainsbury’s Travel money is now operated by Fexco Group under a long-term partnership, but customers can continue to access the same trusted travel money services both online and in store under the Sainsbury’s brand, with no change to the service they know and trust.

We appreciate you bringing this to our attention and will share your comments with the relevant team as we continue to minimise inconvenience for our customers.

Thank you,

Sainsbury's Travel money Customer team

Valorada con 3 estrellas sobre 5

Good service but disappointed with the staff member.

I received an email the day after I had ordered my Euros advising they were ready for collection at the Sainsbury store on St Anne’s Way, Gloucester. Prompt service. The member of staff however has let the score down as all she said was I need to see ID and the bank card used. There was no please, thank you, hello, and no goodbye, and no other interaction.

1 de septiembre de 2026
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Respuesta de Sainsbury's Travel money

Hi Denise,

Thank you for your feedback. We're pleased to hear your order was ready for collection promptly, but we're sorry to learn that the service you received in store did not meet your expectations. We always want our colleagues to provide a friendly and welcoming experience, so we're disappointed to hear this wasn't the case on your visit.

We appreciate you bringing this to our attention and will share your comments with the relevant team.

Thank you,
Sainsbury's Travel money Customer team

Valorada con 5 estrellas sobre 5

It was a smooth transaction

Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be mindful that don't use credit card to purchase the travel money as banks treat it as cash withdrawl and charge for it so use the debit card.

25 de agosto de 2026
Valorada con 1 estrellas sobre 5

Extremely disappointed

I went to collect currency I had ordered, with the opening hours clearly stated in my email. I arrived at 1:45pm, only to find a notice saying the service wouldn’t reopen until 2:30pm.

With ANPR parking restrictions, it was unclear whether I could leave and return without risking a penalty charge.

Unreliable, poor customer service and completely avoidable inconvenience. Overall, very poor service from Sainsbury’s.

1 de septiembre de 2026
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Respuesta de Sainsbury's Travel money

Hi David,

Thank you for your feedback, and we're sorry to hear about your experience. While our travel money bureaux may briefly close at quieter times to allow colleagues to take their scheduled breaks, a notice is displayed advising when the bureau will reopen.

We understand how frustrating it must have been to arrive and then be unable to collect your currency as expected. We appreciate your feedback and will continue to do all we can to minimise inconvenience for our customers.

Thank you
Sainsbury's Travel money Customer team

Valorada con 3 estrellas sobre 5

Long wait collecting euros

Had to wait a long time to collect my money. I queued once, gave up & did my shopping then came back to an equally long queue. Needed both kiosks operating……
Lady was lovely who served me & was quick when I finally got to the desk.

2 de septiembre de 2026
Logotipo de Sainsbury's Travel money

Respuesta de Sainsbury's Travel money

Hi Jude,

Thank you for taking the time to leave a review. We're sorry to hear about the wait you experienced when collecting your order and understand how frustrating long queues can be. We're pleased to hear that the colleague who served you was friendly and efficient once you reached the desk, and we'll be sure to pass on your kind comments.

We appreciate your feedback and will share it with the team as we continue looking for ways to improve our customers' experience.

Thank you,
Sainsbury's Travel money Customer team

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