Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver más

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Consulta las opiniones de los clientes
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver más
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver más
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver más
Información sobre la empresa
Sobre Sainsbury's Travel money
Escrito por la empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Información de contacto
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
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Excellent service by the local bureau
I arrived early than booked date and still they were able to offer requested TM and it was very helpful and thank you.
First class service
Ease of use, prompt delivery of currency, excellent communication throughout, & knowledgeable / friendly staff.
Es posible que utilice la IA para responderVer más
Arrived at Sainsbury’s to collect my…
Arrived at Sainsbury’s to collect my order within in opening hour only to find that the cashier was on a break and I would have to wait 17mins. When I enquired why it was closed staff told me that the cashier is independent of Sainsbury’s and that he’s gone on break and that his time varies.

Respuesta de Sainsbury's Travel money
Excellent service & with a smile.
Smooth and Great Customer Service
Really friendly teller and easy process to collect the money. I was impressed that my ID and card were checked thoroughly
Good service but disappointed with the staff member.
I received an email the day after I had ordered my Euros advising they were ready for collection at the Sainsbury store on St Anne’s Way, Gloucester. Prompt service. The member of staff however has let the score down as all she said was I need to see ID and the bank card used. There was no please, thank you, hello, and no goodbye, and no other interaction.

Respuesta de Sainsbury's Travel money
Jill The Manc was delightful to meet
Jill The Manc was delightful to meet. She has great customer service and deserves a pay rise and promotion
Great rate,great service
Very informative and helpful
Very informative and helpful. Top marks from me, would certainly use Sainsburys travel money at Monks Cross, York again.
Flexibility of smaller note provision…
Flexibility of smaller note provision for USA trip. Friendly and knowledgeable member of staff.
Great service and good rates
Always got the order ready and the people.i deal with ar so friendly and interested in me. Plus a good rate too.
It was a smooth transaction
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be mindful that don't use credit card to purchase the travel money as banks treat it as cash withdrawl and charge for it so use the debit card.
Ordered one day and collected the next…
Ordered one day and collected the next very efficiebt
Extremely disappointed
I went to collect currency I had ordered, with the opening hours clearly stated in my email. I arrived at 1:45pm, only to find a notice saying the service wouldn’t reopen until 2:30pm.
With ANPR parking restrictions, it was unclear whether I could leave and return without risking a penalty charge.
Unreliable, poor customer service and completely avoidable inconvenience. Overall, very poor service from Sainsbury’s.

Respuesta de Sainsbury's Travel money
Long wait collecting euros
Had to wait a long time to collect my money. I queued once, gave up & did my shopping then came back to an equally long queue. Needed both kiosks operating……
Lady was lovely who served me & was quick when I finally got to the desk.

Respuesta de Sainsbury's Travel money
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